Author Topic: Cancel Avast Cleanup free trial and auto subscription  (Read 41170 times)

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Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #15 on: November 25, 2019, 09:22:21 AM »

Hi, I wish to cancel my auto-renewal subscription for my avast cleanup premium. But I can't seem to find the option to cancel. Unfortunately, I did not receive a confirmation email but I have my license ID. Please advise me. Thank you.

Hi,

unfortunately I am not able to track down your record based on the email you have registered here on the forum.

Ideally I would need your activation code to be able to pair it with your record, so please send it to me via PM and I will cancel the subscription for you.

Thank you!

Offline nataliia.zhemanova

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #16 on: November 27, 2019, 01:55:19 PM »
I want to cancel the auto-renewal subscription for Avast Cleanup. Order ID 69695576200
Can you cancel it for me?

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #17 on: November 27, 2019, 04:34:23 PM »
I want to cancel the auto-renewal subscription for Avast Cleanup. Order ID 69695576200
Can you cancel it for me?

Hi,

Auto-renewal has been cancelled.

Offline asia14082

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R: Cancel automatic Avast Cleanup subscription
« Reply #18 on: December 03, 2019, 06:09:19 PM »
Hello, I want to cancel my automatic subscription and get my money back. The last order number is A00021174469.
thank you very much

Offline Stellarman

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Re: R: Cancel automatic Avast Cleanup subscription
« Reply #19 on: December 04, 2019, 12:21:35 PM »
Hello, I want to cancel my automatic subscription and get my money back. The last order number is A00021174469.
thank you very much

Hi,

if you want a refund please navigate to this URL: https://support.avast.com/en-us/contact/sales_refund and submit your request there.
Customer support will contact you afterwards about the progress of the refund.

Thank you.

Offline vladislav.fedorov777

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #20 on: December 12, 2019, 08:25:18 PM »
Hello
I would also like to cancel all of my Avast subscriptions.
Thank you

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #21 on: December 13, 2019, 09:32:26 AM »
Hello
I would also like to cancel all of my Avast subscriptions.
Thank you

Hi,
Please see this article: https://support.avast.com/en-ww/article/Account-Subscription
and if need be, please create a ticket by visiting this site:https://support.avast.com/en-ww/contact/

Offline mindelioo

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #22 on: December 13, 2019, 09:06:50 PM »
Hello,

i think, that I canceled my subscription, but can i ask to check if it canceled or not? Order ID 42151037608.

thank You.   

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #23 on: December 16, 2019, 08:44:44 AM »
Hello,

i think, that I canceled my subscription, but can i ask to check if it canceled or not? Order ID 42151037608.

thank You.

Hi,

your subscription has already been cancelled on December 13.

Thank you and have a nice day.

Offline monsieur_wounds

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #24 on: December 16, 2019, 10:10:27 AM »
Hi,
wish to cancel my free trial avast cleanup

licence CZKNTB-62YYY2-4FL9LS

Never received a confirmation email. Is that a scam ? I spent an hour looking for a solution. I can't afford the luxury of loosing so much time.

Regards.


Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #25 on: December 16, 2019, 10:55:52 AM »
Hi,
wish to cancel my free trial avast cleanup

licence CZKNTB-62YYY2-4FL9LS

Never received a confirmation email. Is that a scam ? I spent an hour looking for a solution. I can't afford the luxury of loosing so much time.

Regards.

Hi,

I just cancelled your subscription.

The trial period is still valid until January 30 2020 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline monsieur_wounds

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #26 on: December 16, 2019, 03:06:41 PM »
Thank you.
Actually, after that experience, I want to cancel my subscription to avast completely.

N4CSL5-ML3HDJ-45C7F6

I hope you understand I don't think I want to trust avast anymore.

Nice day.

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #27 on: December 18, 2019, 10:39:11 AM »
Thank you.
Actually, after that experience, I want to cancel my subscription to avast completely.

N4CSL5-ML3HDJ-45C7F6

I hope you understand I don't think I want to trust avast anymore.

Nice day.

Hi,

This is for Avast Free Antivirus.
If you wish to uninstall it then please follow this guide:
https://support.avast.com/en-ww/article/Uninstall-Antivirus
Please PM me if you have a different subscription.

Offline inguk

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #28 on: December 18, 2019, 11:35:15 PM »
I would like to have my free trial of Avast Cleanup Premium cancelled immediately.

My order id is: 28949503808

It honestly is impossible to cancel this free trial. And from reading all the posts, it seems that nothing has been fixed to resolve this.

I would go as far as to presume that this is deliberate.

Service like this (the lack of rather) deters me from even thinking about renewing my paid subscription again.

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #29 on: December 19, 2019, 12:29:04 PM »
I would like to have my free trial of Avast Cleanup Premium cancelled immediately.

My order id is: 28949503808

It honestly is impossible to cancel this free trial. And from reading all the posts, it seems that nothing has been fixed to resolve this.

I would go as far as to presume that this is deliberate.

Service like this (the lack of rather) deters me from even thinking about renewing my paid subscription again.

Hi,

could you please check whether you have another order ID because the one you have provided is connected with Avast Internet Security.

Ideally if you could send me the license key which is used in you Cleanup product I would be able to find your record and cancel the subscription there.

Thank you.