Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: seannymc on March 05, 2019, 04:07:00 PM

Title: Cancel Avast Cleanup free trial and auto subscription
Post by: seannymc on March 05, 2019, 04:07:00 PM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on March 06, 2019, 09:19:48 AM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708

Hi,

I just cancelled your subscription.

The trial period is still valid until March 11 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: halis.michal on March 11, 2019, 09:43:10 AM
Hello, I wish to cancel my automatic subscription and get my money back (free trial has already finished) please, but I dont know the order number, It didnt came up to my email, only number of my license (6Q7CZU-NY6992-45C8CN)

Thank you
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Asyn on March 11, 2019, 09:51:59 AM
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: moe111 on March 19, 2019, 01:02:15 PM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708

Hi,

I just cancelled your subscription.

The trial period is still valid until March 11 so you can still enjoy our product until then.

Thank you and have a nice day.


Isn't there a way to do my own cancellation?
I thought it would be more appropriate.

Thanks
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on March 19, 2019, 02:11:21 PM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708

Hi,

I just cancelled your subscription.

The trial period is still valid until March 11 so you can still enjoy our product until then.

Thank you and have a nice day.


Isn't there a way to do my own cancellation?
I thought it would be more appropriate.

Thanks

Hi,

you can follow the instructions here: https://support.avast.com/en-ww/article/Cancel-auto-renewal
If it won't work for some reason, let me know and I will cancel it for you so you won't lose your money.

Regards.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: moe111 on March 22, 2019, 12:36:24 PM
Hi,

Since this is a trial license, there is no unsubscribe button when I go to subscriptions in my account. Therefore, I can't cancel it.
Can you kindly cancel it for me.

Thanks.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on March 25, 2019, 11:53:51 AM
Hi,

Since this is a trial license, there is no unsubscribe button when I go to subscriptions in my account. Therefore, I can't cancel it.
Can you kindly cancel it for me.

Thanks.

Hi,

I just cancelled your subscription.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Cecilia34 on March 27, 2019, 10:56:27 AM
voglio cortesemente cancellare il mio periodo di prova per avast cleanup premium con ordine numero 30339160108.
grazie mille
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Asyn on March 27, 2019, 11:01:32 AM
Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: escoda645 on April 25, 2019, 05:44:22 PM
I want to cancel avast cleanup premium free trial.  Order ID 17009883638
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: BWhit on April 25, 2019, 06:19:54 PM
Quote
I want to cancel avast cleanup premium free trial.  Order ID 17009883638


Hi escoda645,

I have cancelled the auto-renewal subscription for your trial product now, and you will not be automatically charged for any paid subscription in relation to this license.

The trial itself is still valid until Jun/19/2019, so you can continue to enjoy our product until then.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: slush510 on May 15, 2019, 03:40:42 PM
I want to cancel the auto-renewal subscription for Avast Cleanup. I only have the licence # B8EPKV-N6LD42-5LC6NA
Can you kindly cancel it for me?
Thx
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: BWhit on May 15, 2019, 05:40:53 PM
Hi slush510,

I'm afraid that the auto-renewal for the license number you quoted has already been processed today, so I have instead notified our distributor to refund the payment for you. They will arrange this transaction and notify you in due course.

Please be aware, it may take between 5 to 7 business days to complete the refund process, and to have the funds back in your account.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: elvina on November 23, 2019, 05:29:00 PM

Hi, I wish to cancel my auto-renewal subscription for my avast cleanup premium. But I can't seem to find the option to cancel. Unfortunately, I did not receive a confirmation email but I have my license ID. Please advise me. Thank you.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on November 25, 2019, 09:22:21 AM

Hi, I wish to cancel my auto-renewal subscription for my avast cleanup premium. But I can't seem to find the option to cancel. Unfortunately, I did not receive a confirmation email but I have my license ID. Please advise me. Thank you.

Hi,

unfortunately I am not able to track down your record based on the email you have registered here on the forum.

Ideally I would need your activation code to be able to pair it with your record, so please send it to me via PM and I will cancel the subscription for you.

Thank you!
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: nataliia.zhemanova on November 27, 2019, 01:55:19 PM
I want to cancel the auto-renewal subscription for Avast Cleanup. Order ID 69695576200
Can you cancel it for me?
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on November 27, 2019, 04:34:23 PM
I want to cancel the auto-renewal subscription for Avast Cleanup. Order ID 69695576200
Can you cancel it for me?

Hi,

Auto-renewal has been cancelled.
Title: R: Cancel automatic Avast Cleanup subscription
Post by: asia14082 on December 03, 2019, 06:09:19 PM
Hello, I want to cancel my automatic subscription and get my money back. The last order number is A00021174469.
thank you very much
Title: Re: R: Cancel automatic Avast Cleanup subscription
Post by: Stellarman on December 04, 2019, 12:21:35 PM
Hello, I want to cancel my automatic subscription and get my money back. The last order number is A00021174469.
thank you very much

Hi,

if you want a refund please navigate to this URL: https://support.avast.com/en-us/contact/sales_refund and submit your request there.
Customer support will contact you afterwards about the progress of the refund.

Thank you.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: vladislav.fedorov777 on December 12, 2019, 08:25:18 PM
Hello
I would also like to cancel all of my Avast subscriptions.
Thank you
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on December 13, 2019, 09:32:26 AM
Hello
I would also like to cancel all of my Avast subscriptions.
Thank you

Hi,
Please see this article: https://support.avast.com/en-ww/article/Account-Subscription
and if need be, please create a ticket by visiting this site:https://support.avast.com/en-ww/contact/
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: mindelioo on December 13, 2019, 09:06:50 PM
Hello,

i think, that I canceled my subscription, but can i ask to check if it canceled or not? Order ID 42151037608.

thank You.   
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on December 16, 2019, 08:44:44 AM
Hello,

i think, that I canceled my subscription, but can i ask to check if it canceled or not? Order ID 42151037608.

thank You.

Hi,

your subscription has already been cancelled on December 13.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: monsieur_wounds on December 16, 2019, 10:10:27 AM
Hi,
wish to cancel my free trial avast cleanup

licence CZKNTB-62YYY2-4FL9LS

Never received a confirmation email. Is that a scam ? I spent an hour looking for a solution. I can't afford the luxury of loosing so much time.

Regards.

Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on December 16, 2019, 10:55:52 AM
Hi,
wish to cancel my free trial avast cleanup

licence CZKNTB-62YYY2-4FL9LS

Never received a confirmation email. Is that a scam ? I spent an hour looking for a solution. I can't afford the luxury of loosing so much time.

Regards.

Hi,

I just cancelled your subscription.

The trial period is still valid until January 30 2020 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: monsieur_wounds on December 16, 2019, 03:06:41 PM
Thank you.
Actually, after that experience, I want to cancel my subscription to avast completely.

N4CSL5-ML3HDJ-45C7F6

I hope you understand I don't think I want to trust avast anymore.

Nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on December 18, 2019, 10:39:11 AM
Thank you.
Actually, after that experience, I want to cancel my subscription to avast completely.

N4CSL5-ML3HDJ-45C7F6

I hope you understand I don't think I want to trust avast anymore.

Nice day.

Hi,

This is for Avast Free Antivirus.
If you wish to uninstall it then please follow this guide:
https://support.avast.com/en-ww/article/Uninstall-Antivirus
Please PM me if you have a different subscription.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: inguk on December 18, 2019, 11:35:15 PM
I would like to have my free trial of Avast Cleanup Premium cancelled immediately.

My order id is: 28949503808

It honestly is impossible to cancel this free trial. And from reading all the posts, it seems that nothing has been fixed to resolve this.

I would go as far as to presume that this is deliberate.

Service like this (the lack of rather) deters me from even thinking about renewing my paid subscription again.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on December 19, 2019, 12:29:04 PM
I would like to have my free trial of Avast Cleanup Premium cancelled immediately.

My order id is: 28949503808

It honestly is impossible to cancel this free trial. And from reading all the posts, it seems that nothing has been fixed to resolve this.

I would go as far as to presume that this is deliberate.

Service like this (the lack of rather) deters me from even thinking about renewing my paid subscription again.

Hi,

could you please check whether you have another order ID because the one you have provided is connected with Avast Internet Security.

Ideally if you could send me the license key which is used in you Cleanup product I would be able to find your record and cancel the subscription there.

Thank you.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Christine190 on December 20, 2019, 10:07:08 AM
Hi, I've also been trying to cancel my Avast Cleanup Pro Subscription and it hasn't been working. I never got an order confirmation email from Avast after the free trial was activated, so I'm unable to find my Order ID and Password too. Honestly, it's been a struggle to cancel the autorenewal and after hours of being on this forum, I think this is the only way to do it.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on December 20, 2019, 12:27:03 PM
Hi,

Please PM me the email address you used for the subscription to the free trial.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Christine190 on December 21, 2019, 07:43:04 AM
I'm new to this site, so I'm not sure if I sent the PM correctly. Please let me know.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Paul982 on January 14, 2020, 08:52:10 PM
Hi i would like to cancel my free trial of avast cleanup but as everyone has mentioned there is no cancel button to do it myself also i dont have any order number for the free trial. Please cancel it for me thanks.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: bob3160 on January 14, 2020, 09:57:08 PM
Hi i would like to cancel my free trial of avast cleanup but as everyone has mentioned there is no cancel button to do it myself also i dont have any order number for the free trial. Please cancel it for me thanks.
Contact Sales:  https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Paul982 on January 15, 2020, 01:32:29 AM
It doesnt give me anywhere to explain to them what my problem is i only want to stop the subscription renewal on the cleanup program after the free trial runs out nothing more nothing less.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on January 15, 2020, 09:50:01 AM
It doesnt give me anywhere to explain to them what my problem is i only want to stop the subscription renewal on the cleanup program after the free trial runs out nothing more nothing less.

Hi,

Please PM me your email address or name used when registering or the activation code.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on January 15, 2020, 10:41:26 AM
It doesnt give me anywhere to explain to them what my problem is i only want to stop the subscription renewal on the cleanup program after the free trial runs out nothing more nothing less.

Hi,

I was looking for your record in our database based on the email you have registered here on the forum but all I can see there are licenses which expired in 2018.

Ideally I would need your activation code to be able to pair it with the correct record, so please send it to me via PM and I will cancel the subscription for you.

Thank you!
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Bill296 on January 25, 2020, 01:06:54 AM
I wish to Cancel Avast Cleanup free trial and auto subscription #  VDVLRH-98D5ZJ-4HU9U6.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: du.hofmann97 on January 26, 2020, 11:02:29 PM
Hi,

i wish to cancel my avast cleanup premium subscription for two licenses. i do however not have a receipt and don't know which e-mail they are linked to or if they're at all ( i think i got them with a free account). i can however see the license number in the desktop app, but cant figure out how to cancel them. it's RZU5MA-F89RG2-4YU52W
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on January 27, 2020, 09:14:11 AM
I wish to Cancel Avast Cleanup free trial and auto subscription #  VDVLRH-98D5ZJ-4HU9U6.

Hi,

I just cancelled your subscription.

The trial period is still valid until February 09 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on January 27, 2020, 09:16:53 AM
Hi,

i wish to cancel my avast cleanup premium subscription for two licenses. i do however not have a receipt and don't know which e-mail they are linked to or if they're at all ( i think i got them with a free account). i can however see the license number in the desktop app, but cant figure out how to cancel them. it's RZU5MA-F89RG2-4YU52W

Hi,

I just cancelled both of your subscriptions as you requested.

They are still valid until Feb/21/2020 and Apr/19/2020 so you can still enjoy our products until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: alank58 on January 28, 2020, 03:46:54 AM
I wish to cancel my clean-up order number 37478683139
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on January 28, 2020, 09:21:40 AM
I wish to cancel my clean-up order number 37478683139

Hi, your subscription was cancelled Jan/27/2020.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: tznpoint on February 13, 2020, 04:50:59 PM
I wish to cancel my free trial and auto subscription for Avast Cleanup with  PBP8NK-4YA9AJ-4W49XJ. Thank you.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on February 14, 2020, 08:22:28 AM
I wish to cancel my free trial and auto subscription for Avast Cleanup with  PBP8NK-4YA9AJ-4W49XJ. Thank you.

Hi,

It has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Simon365 on February 15, 2020, 02:30:58 PM
Please cancel my Avast Cleanup subscription CG8QM3-ZT38GJ-4WC9C2.

Thanks
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on February 17, 2020, 10:02:02 AM
Please cancel my Avast Cleanup subscription CG8QM3-ZT38GJ-4WC9C2.

Thanks

Hi,

I just cancelled your subscription.

The trial period is still valid until March 28 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: tripk2 on February 18, 2020, 03:28:54 PM
Hi, I'd like to cancel my AVAST Cleanup Trial, no way to do this on my end. Thanks
License: DXXLYF-2FWGLJ-4GU9CS
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on February 18, 2020, 03:46:01 PM
Hi, I'd like to cancel my AVAST Cleanup Trial, no way to do this on my end. Thanks
License: DXXLYF-2FWGLJ-4GU9CS

Hi,

I just cancelled your subscription.

The trial period is still valid until March 2 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: 7digital Dreams on February 18, 2020, 09:58:01 PM
Hi, I'd like to cancel my Avast Cleanup trial, but there's no button to resign or cancel before the end of the trial... Is that a joke? How can you offer a free trial, and then prevent the clients who tried it to cancel this trial if they don't wish to continue?

Looks really croocky to me...

My licence: LQFNGA-P2R9L2-4LU95W

Thanks a lot, I lost a lot of time with this story and I'm quite pissed.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on February 20, 2020, 08:51:28 AM
Hi, I'd like to cancel my Avast Cleanup trial, but there's no button to resign or cancel before the end of the trial... Is that a joke? How can you offer a free trial, and then prevent the clients who tried it to cancel this trial if they don't wish to continue?

Looks really croocky to me...

My licence: LQFNGA-P2R9L2-4LU95W

Thanks a lot, I lost a lot of time with this story and I'm quite pissed.

Hi,

I just cancelled your subscription.
The trial period is still valid until tomorrow so you can still enjoy our product until then.

I also noticed that you have Avast Premium Security Trial still valid until March 13, so if you would like to cancel the subscription for it as well, please let me know.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: 7digital Dreams on February 20, 2020, 03:50:29 PM
Hello, I'm sorry but I received this morning an email telling me that I'll be charged 39,99€ for the conversion of my trial into automatic subscription!

How can this be? At the same time as your email telling me this morning "The trial period is still valid until tomorrow so you can still enjoy our product until then"???

I even received a bill for this on my account, with an order number, whereas I've never ordered anything, and I'm trying for 3 days to stop everything.

Order number: #73561124700
Order date: 21/12/2019

I'll block any withdraw at my bank, but please can you make what is necessary to stop this masquarade??? And stop my Avast Premium Security trial as well... Or I'll have to get legal.

For your info, if you continue like this you'll soon have no customers anymore. On Trustpilot you fell down the 2 stars, and in the French version 95% of the last 30 comments are 1 star!!!

Thanks a lot in advance.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: KubaV on February 21, 2020, 10:21:33 AM
Hello, I'm sorry but I received this morning an email telling me that I'll be charged 39,99€ for the conversion of my trial into automatic subscription!

How can this be? At the same time as your email telling me this morning "The trial period is still valid until tomorrow so you can still enjoy our product until then"???

I even received a bill for this on my account, with an order number, whereas I've never ordered anything, and I'm trying for 3 days to stop everything.

Order number: #73561124700
Order date: 21/12/2019

I'll block any withdraw at my bank, but please can you make what is necessary to stop this masquarade??? And stop my Avast Premium Security trial as well... Or I'll have to get legal.

For your info, if you continue like this you'll soon have no customers anymore. On Trustpilot you fell down the 2 stars, and in the French version 95% of the last 30 comments are 1 star!!!

Thanks a lot in advance.

Hello,

We've canceled your subscription for Avast Premium Security as per your request. I can also confirm that the renewal of Avast Cleanup Premium was canceled and will be refunded.

The date of expiration and the date of charge for the renewal are not the same as the charge usually happens several days prior to license expiration. To avoid being charged you can cancel the subscription as this will only stop the upcoming charge from happening while the license will be valid until the expiration date.
The date of the next charge is available in the subscription menu in the product itself as well as Avast order portal and Avast account.

To cancel your subscription you can use the Avast customer portal:  https://www.avast.com/find-order
If you register with the same email address as you have used for activating the trial you can also use your Avast account from the website https://subscriptions.avast.com/ to cancel your subscription.
Last option is to contact Avast support where they can cancel your subscription as well: https://support.avast.com/en-ww/contact/enter
The whole procedure of how to cancel the subscription is available in our FAQs: https://support.avast.com/en-ww/article/126/

Thank you
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: bob3160 on February 21, 2020, 11:32:28 AM
@KubaV,
"the charge usually happens several days prior to license expiration."
Is that really a good practice? It would also result in an unexpected charge if you're waiting
till the last moment to cancel the use of the product.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: KubaV on February 24, 2020, 01:34:11 PM
I have double-checked this and I made a mistake here. In this case, the expiration date of the trial was 19th February and not 21st February. The expiration date of the trial was written in the email sent by Digital River after the first activation of the 60 days trial license.

I've also checked how the trials are charged and the renewal is charged on the day of expiration so the info I have provided in the previous message wasn't correct and I am sorry about this.
Subscription of Avast Premium Security was canceled and charge for Avast Cleanup Premium will still be refunded as stated in previous message.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: bob3160 on February 24, 2020, 01:54:50 PM
I have double-checked this and I made a mistake here. In this case, the expiration date of the trial was 19th February and not 21st February. The expiration date of the trial was written in the email sent by Digital River after the first activation of the 60 days trial license.

I've also checked how the trials are charged and the renewal is charged on the day of expiration so the info I have provided in the previous message wasn't correct and I am sorry about this.
Subscription of Avast Premium Security was canceled and charge for Avast Cleanup Premium will still be refunded as stated in previous message.
Thank you for the clarification.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: ktessele on February 25, 2020, 12:05:24 AM
Boa noite, fiz a compra do avast cleanup, por engano, pensei estar adquirindo a versão paga do Avast Antivirus, uma vez que hoje tenho sua versão gratuita, fiz tres solicitações de reembolso e o cancelamento no painel de pedidos, porém não recebi confirmação do cancelamento, gostaria de saber como devo proceder e onde posso verificar a efetivação do cancelamento.

ID do pedido: 45503960508
Nº da ultima solicitação de cancelamento: 10171553

Em anexo se encontra a imagem da tela de pedidos, onde o pedido está como expirado.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on February 25, 2020, 08:41:15 AM
Boa noite, fiz a compra do avast cleanup, por engano, pensei estar adquirindo a versão paga do Avast Antivirus, uma vez que hoje tenho sua versão gratuita, fiz tres solicitações de reembolso e o cancelamento no painel de pedidos, porém não recebi confirmação do cancelamento, gostaria de saber como devo proceder e onde posso verificar a efetivação do cancelamento.

ID do pedido: 45503960508
Nº da ultima solicitação de cancelamento: 10171553

Em anexo se encontra a imagem da tela de pedidos, onde o pedido está como expirado.

```````````````````
Hello, Your refund request has already been processed directly by our business partner.

The total amount will be credited to the same card used at the time of purchase.
==================
Olá, O seu pedido de reembolso já foi processado diretamente pela nossa parceira comercial.

O valor total será creditado no mesmo cartão utilizado no ato da compra e de acordo com a data de fechamento e pagamento da sua fatura.

=============

Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Laura240 on February 28, 2020, 09:20:18 AM
Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I only have the License #: FVASRK-GSBZJJ-4PL9H6

Thank you very much!
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on February 28, 2020, 09:28:55 AM
Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I only have the License #: FVASRK-GSBZJJ-4PL9H6

Thank you very much!

Hi,

I just cancelled your subscription.

The trial period is still valid until March 1 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on February 28, 2020, 09:37:43 AM
Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I only have the License #: FVASRK-GSBZJJ-4PL9H6

Thank you very much!

Hi,

It has already been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Tommy96 on March 22, 2020, 11:10:44 PM
Hello.

I would like to cancel my trial. Licensenumber: UBSFZ9-F95GZJ-49WLP6

Thanks.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on March 23, 2020, 10:27:32 AM
Hello.

I would like to cancel my trial. Licensenumber: UBSFZ9-F95GZJ-49WLP6

Thanks.

Hi,

This license number does not exist. Please PM me the email address used for this trial.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: xalapa52 on March 31, 2020, 12:37:59 PM
Hello

I don't see the 'cancel subscription' button or 'cancel automatic renewal' button on my Avast Cleanup free trial.
Can you please cancel it so I don't get charged when my trial expires?


Thanks!
Joaquín
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on March 31, 2020, 02:20:13 PM
Hello

I don't see the 'cancel subscription' button or 'cancel automatic renewal' button on my Avast Cleanup free trial.
Can you please cancel it so I don't get charged when my trial expires?


Thanks!
Joaquín

Hi,

your subscription has already been cancelled earlier today.

The trial period is still valid until May 25 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: xalapa52 on March 31, 2020, 03:52:58 PM
Hello

What I see is tht Avast Premium has been canceled but Avast Cleanup hasen't been canceled.
When I login to my acount and go under My Licenses, it says it "Renewal date: May 26th, 2020).
I would need Avast Cleanup to be canceled so it says "Expired: May 26th, 2020").

License number: xxxxxxxxxxxxxxxx

Thanks,
Joaquín

Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Rolfen on March 31, 2020, 05:33:38 PM
Hello, as many have mentioned already, I purchased the trial license and need it to be canceled.
It really helped this old laptop I'm using get running without new RAM sticks.
Thanks for helping. ;)

License No. -> xxxxxxxxxxxxxx

P.S. Your verification picture is frustrating to read.
 
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Asyn on March 31, 2020, 05:45:51 PM
P.S. Your verification picture is frustrating to read.
Captcha is only needed for your first 3 posts. (Spam protection)
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Rolfen on March 31, 2020, 05:50:08 PM
P.S. Your verification picture is frustrating to read.
Captcha is only needed for your first 3 posts. (Spam protection)

Ah, I see.
I probably wouldn't come back here if that was permanent.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on April 01, 2020, 06:41:03 PM
Hello

What I see is tht Avast Premium has been canceled but Avast Cleanup hasen't been canceled.
When I login to my acount and go under My Licenses, it says it "Renewal date: May 26th, 2020).
I would need Avast Cleanup to be canceled so it says "Expired: May 26th, 2020").

License number: xxxxxxxxxxxxxxxx

Thanks,
Joaquín

Hi, I have checked our system and there is no planned renewal.
It will expire May 26th, 2020
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on April 01, 2020, 06:43:38 PM
Hello, as many have mentioned already, I purchased the trial license and need it to be canceled.
It really helped this old laptop I'm using get running without new RAM sticks.
Thanks for helping. ;)

License No. -> xxxxxxxxxxxxxx

P.S. Your verification picture is frustrating to read.

Hi,

It has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Jozsef15 on April 02, 2020, 11:02:25 AM
do NOT delete my comment! this is unacceptable, what a scammer company!

cancel my subscription NOW! I checked my emails, I cancelled my subscrition in 2018, and today morning avast tried to take money from my bank account, cca 50 dollars - what is it??? cancel now!

7LLCEE-NXW4R2-5LL6AN

Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Asyn on April 02, 2020, 11:13:33 AM
do NOT delete my comment! this is unacceptable, what a scammer company!

cancel my subscription NOW! I checked my emails, I cancelled my subscrition in 2018, and today morning avast tried to take money from my bank account, cca 50 dollars - what is it??? cancel now!

7LLCEE-NXW4R2-5LL6AN
Please don't post the same request multiple times..!! Thanks
-> https://forum.avast.com/index.php?topic=218211.msg1540957#msg1540957
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on April 06, 2020, 11:36:42 AM
do NOT delete my comment! this is unacceptable, what a scammer company!

cancel my subscription NOW! I checked my emails, I cancelled my subscrition in 2018, and today morning avast tried to take money from my bank account, cca 50 dollars - what is it??? cancel now!

7LLCEE-NXW4R2-5LL6AN

Hi,

This code has expired. It is not associated with any active subscription. Please PM me the order details of the mentioned charged and I will look into it.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: sungurbey on April 07, 2020, 02:18:16 PM
Hello! I canceled the avast clean up  service. An e-mail was sent that they returned their fee. but it has not yet reached my bank account. what should I do ?
my order number is: 75197704100

Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Asyn on April 07, 2020, 02:23:42 PM
Be patient, a refund can take up to 7 business days. Note, don't submit multiple tickets (FIFO).
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Leah18 on April 10, 2020, 02:04:25 PM
Hi,

I would also like to cancel my free trial of Avast cleanup premium, please could it be cancelled for me, as I have not received an order number and so am unable to do so myself.

Thank you!

License key: 2GCHFX-UPL992-5AL9T6
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Rado4 on April 12, 2020, 04:43:09 PM
Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on April 14, 2020, 10:58:02 AM
Hi,

I would also like to cancel my free trial of Avast cleanup premium, please could it be cancelled for me, as I have not received an order number and so am unable to do so myself.

Thank you!

License key: 2GCHFX-UPL992-5AL9T6

Hi,

I just cancelled your subscription.

The trial period is still valid until March 17 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on April 14, 2020, 10:58:47 AM
Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!

Hi,

I just cancelled your subscription.

The trial period is still valid until May 9 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Rado4 on April 15, 2020, 01:11:47 AM
Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!

Hi,

I just cancelled your subscription.

The trial period is still valid until May 9 so you can still enjoy our product until then.

Thank you and have a nice day.

Hi! Got a quick question... When I open my subscriptions in the app it says that the renewal date is 8th of May. Is this normal or it is just not updated yet?
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on April 16, 2020, 10:38:37 AM
Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!

Hi,

I just cancelled your subscription.

The trial period is still valid until May 9 so you can still enjoy our product until then.

Thank you and have a nice day.

Hi! Got a quick question... When I open my subscriptions in the app it says that the renewal date is 8th of May. Is this normal or it is just not updated yet?

Hi, this is quite interesting and to be honest I haven't seen it before. Based on the discussion I had with our developers it might be probably caused by a different time zones on our server and on you client.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Rado4 on April 16, 2020, 06:37:19 PM
Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!

Hi,

I just cancelled your subscription.

The trial period is still valid until May 9 so you can still enjoy our product until then.

Thank you and have a nice day.

Hi! Got a quick question... When I open my subscriptions in the app it says that the renewal date is 8th of May. Is this normal or it is just not updated yet?

Hi, this is quite interesting and to be honest I haven't seen it before. Based on the discussion I had with our developers it might be probably caused by a different time zones on our server and on you client.

Hi, thank you very much for your reply! It has been changed and shows 9th now but it is written that the renewal date is 9th and nothing about expiry date. On my Avast Premium I have the expiry date written. Excuse me but just haven't been in a similar situation before and am a bit confused. Hopefully it is all good and it won't be renewed on the 9th.

Thank you once again!
Have a good day and take care!
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on April 17, 2020, 09:00:37 AM
Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!

Hi,

I just cancelled your subscription.

The trial period is still valid until May 9 so you can still enjoy our product until then.

Thank you and have a nice day.

Hi! Got a quick question... When I open my subscriptions in the app it says that the renewal date is 8th of May. Is this normal or it is just not updated yet?

Hi, this is quite interesting and to be honest I haven't seen it before. Based on the discussion I had with our developers it might be probably caused by a different time zones on our server and on you client.

Hi, thank you very much for your reply! It has been changed and shows 9th now but it is written that the renewal date is 9th and nothing about expiry date. On my Avast Premium I have the expiry date written. Excuse me but just haven't been in a similar situation before and am a bit confused. Hopefully it is all good and it won't be renewed on the 9th.

Thank you once again!
Have a good day and take care!

Ok, when it comes to the communication in the UI, I think there is a different version of it in your Avast Premium which is capable of displaying more granular information than the UI in Avast Cleanup and therefore you see a slightly different information there.
Anyway I just double checked the license you sent me: WDDEFE-Y87962-58L9E6 and the subscription for this license has been cancelled for sure so you won't be charged for this one.

Thank you and keep safe.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: lady19starlight on April 25, 2020, 11:49:16 AM
Hello,

I would like to have my free trial of Avast Cleanup Premium canceled. I have not received an order number, so I can only give you my licence: 4XXXXXXXXXXXX2

Thank you in advance!
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on April 27, 2020, 10:51:00 AM
Hello,

I would like to have my free trial of Avast Cleanup Premium canceled. I have not received an order number, so I can only give you my licence: 4XXXXXXXXXXXX2

Thank you in advance!

Hi,

Your license subscription has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Justas7 on May 04, 2020, 12:23:28 PM
Hello, I would like you to cancel my avast cleanup subscription. Subscription number is ExxxxxxxJ . Thank you.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on May 04, 2020, 04:02:03 PM
Hello, I would like you to cancel my avast cleanup subscription. Subscription number is ExxxxxxxJ . Thank you.

Hi,

It has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: miled.moussa on May 05, 2020, 04:41:32 PM
Hello!

I would like to cancel my trial Cleanup subscription please.
The license is: FxxxxxxxxxxxJ.

Thank you in advance!
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on May 06, 2020, 09:31:48 AM
Hello!

I would like to cancel my trial Cleanup subscription please.
The license is: FxxxxxxxxxxxJ.

Thank you in advance!

Hi,

It has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: alexgwoodruff on May 12, 2020, 06:29:28 PM
Please cancel my free trial
License 2xxxxxxx2

Thank you
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on May 13, 2020, 01:38:37 PM
Please cancel my free trial
License 2xxxxxxx2

Thank you

Hi,

This has already been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Rémi46 on May 13, 2020, 05:23:44 PM
Hello
I wanted to take the free cleaning days of avast to try but I don't want to renew it.
I arrive at the deadline and I wanted to know if I should cancel the renewal or if it was finished automatically after this date.

cordially

Rémi
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: bob3160 on May 13, 2020, 05:28:33 PM
Hello
I wanted to take the free cleaning days of avast to try but I don't want to renew it.
I arrive at the deadline and I wanted to know if I should cancel the renewal or if it was finished automatically after this date.

cordially

Rémi
If you supplied your credit card when you signed up, you also agreed to auto renewal.
To cancel do the following,

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on May 14, 2020, 01:47:41 PM
Hello
I wanted to take the free cleaning days of avast to try but I don't want to renew it.
I arrive at the deadline and I wanted to know if I should cancel the renewal or if it was finished automatically after this date.

cordially

Rémi

Hi,

I was not able to find any active license associated with your email address, could you please send me the license you would like to cancel the subscription on as a PM?

Thank you.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: gerobrien95 on May 17, 2020, 06:04:34 PM
Hi
I have cancelled my 60 day free trial but it says it will be cancelled on the 2nd of June, however is says payment is due the 1st of June.

Will i get charged?

Order ID is 46835203908.

Thanks.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on May 18, 2020, 01:17:03 PM
Hi
I have cancelled my 60 day free trial but it says it will be cancelled on the 2nd of June, however is says payment is due the 1st of June.

Will i get charged?

Order ID is 46835203908.

Thanks.

Hi,

This Order ID 46835203908 seems to refer to Avast Premium Security and not Cleanup.
Can you confirm, please?

Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: zzdravaa on May 24, 2020, 07:48:07 PM
Hi
i wonna cancle my free trial for avast cleanup
i didnt get email at all
and only know my licence   
xxxxxxxxxxxxxxx

pls help me solve problem
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on May 25, 2020, 11:31:01 AM
Hi
i wonna cancle my free trial for avast cleanup
i didnt get email at all
and only know my licence   
xxxxxxxxxxxxxxx

pls help me solve problem

Hi,
You seem to have already cancelled it.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: garrettmg on May 28, 2020, 07:05:35 PM
Hello -

I would like to cancel my free trial. I only have the license key: ZxxxxxxxxxxxxxxE

Wish this were an easier process than having to create an account on a forum to manually post this request.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on May 29, 2020, 07:44:08 AM
Hello -

I would like to cancel my free trial. I only have the license key: ZxxxxxxxxxxxxxxE

Wish this were an easier process than having to create an account on a forum to manually post this request.

Hi,

It has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: aylockes.wmh on June 04, 2020, 12:11:34 AM
Can you please cancel my trial as I don't want it to auto-renewal when the day comes.
I forgot which email I used but I have the license code: 2xxxxxxxxxxxxxxxxxxxW
It is for Avast Clean Up Premium.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on June 05, 2020, 08:36:20 AM
Can you please cancel my trial as I don't want it to auto-renewal when the day comes.
I forgot which email I used but I have the license code: 2XXXXX-XXXXXX-XXXXXW
It is for Avast Clean Up Premium.

Hi,

I just cancelled your subscription.

The trial period is still valid until June 8 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: toni_smilkova on June 06, 2020, 05:21:36 PM
Good afternoon,

I have been trying for an hour to find where I can cancel the free trial for Avast Cleanup, License: LK52YB-FKCDT2-5RC93J. Please cancel this on my behalf or let me know how I can do that as soon as possible. The date, when I would be charged is 15th June, so please take this as an instruction to cancel the subscription/free trial before that. I will not be continuing using your products and services going forward.

Thank you,
Antoniya Smilkova
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: James1090 on June 07, 2020, 01:00:47 PM
Good morning,

I have been trying to find where I can cancel the free trial for Avast Cleanup, License: SEKQXR-8FCVWJ-5PC95E. Please cancel this on my behalf or let me know how I can do that as soon as possible.  please take this as an instruction to cancel the subscription/free trial.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: mimikay88 on June 07, 2020, 03:09:26 PM
I wish to cancel my free trial and auto subscription for Avast Cleanup immediately. Subscription: KDGY3N-YT88KJ-5WL9EW. To not have an option for us to cancel on our own is extremely suspect.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on June 08, 2020, 10:46:24 AM
Good afternoon,

I have been trying for an hour to find where I can cancel the free trial for Avast Cleanup, License: LXXXXX-XXXXXX-XXXXXJ. Please cancel this on my behalf or let me know how I can do that as soon as possible. The date, when I would be charged is 15th June, so please take this as an instruction to cancel the subscription/free trial before that. I will not be continuing using your products and services going forward.

Thank you,
Antoniya Smilkova

Hi,

I just cancelled your subscription.

The trial period is still valid until June 15 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on June 08, 2020, 10:48:25 AM
Good morning,

I have been trying to find where I can cancel the free trial for Avast Cleanup, License: SEKQXR-8FCVWJ-5PC95E. Please cancel this on my behalf or let me know how I can do that as soon as possible.  please take this as an instruction to cancel the subscription/free trial.

Hi,

It seems that your trial has been already converted to a full license so if you still want to cancel it you will need to ask for a refund.
Please use this form on our website: https://support.avast.com/en-us/contact/sales_refund (https://support.avast.com/en-us/contact/sales_refund).

Thank you.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on June 08, 2020, 10:49:13 AM
I wish to cancel my free trial and auto subscription for Avast Cleanup immediately. Subscription: KDGY3N-YT88KJ-5WL9EW. To not have an option for us to cancel on our own is extremely suspect.

Hi,

I just cancelled your subscription.

The trial period is still valid until August 5 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: dreamiiwindy on June 16, 2020, 08:56:08 PM
Hi ,

I would like to confirm if my free trial subscriptions have been stopped.

For both Avast Cleanup Premium and Avast Premium Security.
I wished to deactivate it if it doesnt.

Thank you.
Regards,
Windy
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: bob3160 on June 16, 2020, 09:14:28 PM
Hi ,

I would like to confirm if my free trial subscriptions have been stopped.

For both Avast Cleanup Premium and Avast Premium Security.
I wished to deactivate it if it doesnt.

Thank you.
Regards,
Windy
Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Chaves3 on June 20, 2020, 12:26:10 AM
Hi,

Since this is a trial license, there is no unsubscribe button when I go to subscriptions in my account. Therefore, I can't cancel it.
Can you kindly cancel it for me.

Thanks.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: bob3160 on June 20, 2020, 12:28:38 AM
Hi,

Since this is a trial license, there is no unsubscribe button when I go to subscriptions in my account. Therefore, I can't cancel it.
Can you kindly cancel it for me.

Thanks.
Follow the instructions.
Contact Sales: https://support.avast.com/en-us/contact/sales/ (https://support.avast.com/en-us/contact/sales/)

If you don't have an order # use 00000000 then explain your problem.
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it.

Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Devilbomb99 on June 20, 2020, 04:18:36 AM
Hi I wish to cancel my avast cleanup premium auto renewal.  I have not received any emails with the order number all I have is the license number: xxxxxxxx.  Please cancel on my behalf.

Thanks.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Chaves3 on June 24, 2020, 03:25:07 AM
I wish to cancel my avast cleanup premium auto renewal, license number: xxxx .  Please cancel on my behalf or let me know how I can do that as soon as possible. The date, when I would be charged is 13th July. I will not be continuing using your products and services going forward.

Thank you,
Cesar Chaves

Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on June 24, 2020, 05:04:25 PM
Hi ,

I would like to confirm if my free trial subscriptions have been stopped.

For both Avast Cleanup Premium and Avast Premium Security.
I wished to deactivate it if it doesnt.

Thank you.
Regards,
Windy



Hi,

The auto-renewal has been cancelled
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on June 24, 2020, 05:35:50 PM
I wish to cancel my avast cleanup premium auto renewal, license number: xxxx .  Please cancel on my behalf or let me know how I can do that as soon as possible. The date, when I would be charged is 13th July. I will not be continuing using your products and services going forward.

Thank you,
Cesar Chaves

Hi, This trial does not have auto renewal.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on June 24, 2020, 05:47:15 PM
Hi I wish to cancel my avast cleanup premium auto renewal.  I have not received any emails with the order number all I have is the license number: xxxxxxxx.  Please cancel on my behalf.

Thanks.


Hi,

Your auto renewal for Avast Cleanup Premium has been cancelled.
You registered using xxxxx.spray@xxxxx not xxxxx.spray1@xxxxxxxxx
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: thecuddledoge on June 25, 2020, 02:47:38 AM
I wish to cancel my free trial and auto subscription for Avast Cleanup immediately. Subscription: xxxxxxxxxxxx. To not have an option for us to cancel on our own is extremely suspect.

Hi,

I just cancelled your subscription.

The trial period is still valid until August 5 so you can still enjoy our product until then.

Thank you and have a nice day.
I wish to cancel my cleanup subscription my order code is xxxxxxxxxxx
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on June 25, 2020, 12:40:46 PM
I wish to cancel my cleanup subscription my order code is xxxxxxxxxxx

Hi, it has already been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: charlieanderson076 on June 25, 2020, 05:01:34 PM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708

Hi,

I just cancelled your subscription.

The trial period is still valid until March 11 so you can still enjoy our product until then.

Thank you and have a nice day.

hello, I have been looking around trying to figure out how to cancel my free trial.
I haven't received any emails with my order id/number
I also can't find any way to cancel other than asking someone on these forums to cancel my subscription for me
please help as I don't want to spend £20 for something I don't like
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: bob3160 on June 25, 2020, 05:11:34 PM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708

Hi,

I just cancelled your subscription.

The trial period is still valid until March 11 so you can still enjoy our product until then.

Thank you and have a nice day.

hello, I have been looking around trying to figure out how to cancel my free trial.
I haven't received any emails with my order id/number
I also can't find any way to cancel other than asking someone on these forums to cancel my subscription for me
please help as I don't want to spend £20 for something I don't like
Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on June 26, 2020, 08:54:02 AM

hello, I have been looking around trying to figure out how to cancel my free trial.
I haven't received any emails with my order id/number
I also can't find any way to cancel other than asking someone on these forums to cancel my subscription for me
please help as I don't want to spend £20 for something I don't like

Hi,

You must have used a different address than the one you used for subscribing (no subscription under the registered email address). Please PM me the activation code.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: dragonlee2105 on June 27, 2020, 07:48:30 AM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 48298767408
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Arruda2 on June 29, 2020, 07:32:28 AM
Someone please help, I want to cancel my renewal subscription to Avast Cleanup Premium but I have several problems:

1. I cannot find any such email containing an Order ID in my email. There is no way I did this through a different email address, its simply not possible.

2. This current email address isn't showing Cleanup Premium in  my subscriptions. Again, I don't exactly remember why this is, but im certain it's related to #1

3. Therefore, it appears I cannot contact Customer Support since neither the Order ID or the subscription reflecting on my account is available to me.

However, I do have the subscription key, so I believe this may help. If someone can help me out with this and cancel my subscription it would be greatly appreciated. Thank you


EDIT: I have discovered that my paypal is linked to an old email account, so ive taken the actions necessary to cancel now that i have discovered this. All good
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on June 29, 2020, 08:32:37 AM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 48298767408


Hi,

It has already been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on June 29, 2020, 08:40:59 AM
Someone please help, I want to cancel my renewal subscription to Avast Cleanup Premium but I have several problems:

1. I cannot find any such email containing an Order ID in my email. There is no way I did this through a different email address, its simply not possible.

2. This current email address isn't showing Cleanup Premium in  my subscriptions. Again, I don't exactly remember why this is, but im certain it's related to #1

3. Therefore, it appears I cannot contact Customer Support since neither the Order ID or the subscription reflecting on my account is available to me.

However, I do have the subscription key, so I believe this may help. If someone can help me out with this and cancel my subscription it would be greatly appreciated. Thank you


EDIT: I have discovered that my paypal is linked to an old email account, so ive taken the actions necessary to cancel now that i have discovered this. All good

Thank you for the update.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Joshua282 on July 03, 2020, 01:15:55 AM
Hello,

I want to cancel my free trial of Avast Cleanup but I cannot find an email with my order number. Also, I can see the subscription in my Avast Security settings but I can find no way to cancel it.

Thanks!
J
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Seritho on July 03, 2020, 07:54:11 AM
Like apparently many others, I would like to cancel my Free 60 Day Trial.  My Subscription number is xxxxxxxxxxx.  And I wish to share my opinion that not creating a cancel button that is conveniently located where the Subscription Number is currently occupying, is a serious design flaw and a contributor to why I am canceling the service as it feels like a means of allowing one to freely cancel rather than requesting permission.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on July 03, 2020, 10:33:55 AM
Hello,

I want to cancel my free trial of Avast Cleanup but I cannot find an email with my order number. Also, I can see the subscription in my Avast Security settings but I can find no way to cancel it.

Thanks!
J

Hi, you used a different email address jdxxxxx@gmail.com than the one you used for this forum.
Nevertheless, your auto-renewal subscription has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on July 03, 2020, 10:52:30 AM
Like apparently many others, I would like to cancel my Free 60 Day Trial.  My Subscription number is xxxxxxxxxxx.  And I wish to share my opinion that not creating a cancel button that is conveniently located where the Subscription Number is currently occupying, is a serious design flaw and a contributor to why I am canceling the service as it feels like a means of allowing one to freely cancel rather than requesting permission.

Hi, Thank you for your feedback.
You should have received a confirmation email as mentioned here:
https://forum.avast.com/index.php?topic=212576.msg1439030#msg1439030

Nevertheless, your auto-renewal subscription has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: R. Michael on July 10, 2020, 09:45:19 AM
Please cancel my auto renewal.  I never received a confirmation email.  My subscription number is xxxxxxxxxxxxx. 

Thank you
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on July 10, 2020, 10:45:26 AM
Please cancel my auto renewal.  I never received a confirmation email.  My subscription number is xxxxxxxxxxxxx. 

Thank you

Hi,

The name and email address associated with this subscription number are totally different from what you have registered with here on this forum.
The initials associated with this subscription is A.F. and the email address:cuxxxbxxxxdee@aol.com
Kindly PM me either the name or email address associated with this subscription.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Guillaume75 on July 10, 2020, 11:41:58 AM
Hi,
I want to cancel my free trial of Avast Cleanup buti can't find how to do it. It does not appear in my account and i don't have any order number to fill the online request, only a number of subscription:xxxxxxxxxxxx
Can you please tell me what to do ? Am i in the right place to ask for this ?
Thank you
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on July 10, 2020, 12:12:43 PM
Hi,
I want to cancel my free trial of Avast Cleanup buti can't find how to do it. It does not appear in my account and i don't have any order number to fill the online request, only a number of subscription:xxxxxxxxxxxx
Can you please tell me what to do ? Am i in the right place to ask for this ?
Thank you

Hi,

You registered it using pxxx.guilxxxxx@yahoo.fr
Nevertheless, I have cancelled your auto-renewal.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Bayu7 on July 11, 2020, 06:19:38 AM
Hi Avast Team

Can you help me cancel my AVAST CLEANUP trial subscription ? my subscription code is xxxxxxxxxxxx

Thank you
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on July 13, 2020, 08:51:29 AM
Hi Avast Team

Can you help me cancel my AVAST CLEANUP trial subscription ? my subscription code is xxxxxxxxxxxx

Thank you

Hi,

Your subscription has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Toli2 on July 13, 2020, 05:53:43 PM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no.49895189908 & order no.49452537408 Thank you
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on July 14, 2020, 09:04:51 AM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no.49895189908 & order no.49452537408 Thank you

Hi,

Your subscriptions have been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Christopher408 on July 16, 2020, 09:16:44 AM
I wish to cancel my avast cleanup premium. My subscription code is xxxxxxxxxxxxxx.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on July 16, 2020, 10:09:29 AM
I wish to cancel my avast cleanup premium. My subscription code is xxxxxxxxxxxxxx.

Hi,

It has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: stephi2007 on July 17, 2020, 08:49:20 AM
Hello, please cancel my auto renewal for the free trial. Order ID:
xxxxxxxxxxxxxxxxxxxx
My renewal is  18 Jul 2020
And let me know when it`s done!

I did not get a confirmation email!!

Thank You and have a good day!
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on July 17, 2020, 09:05:28 AM
Hello, please cancel my auto renewal for the free trial. Order ID:
xxxxxxxxxxxxxxxxxxxx
My renewal is  18 Jul 2020
And let me know when it`s done!

I did not get a confirmation email!!

Thank You and have a good day!

Hi,

You used a different email address and there is a typo in it.
rojasst********* @ gmail.om
The domain gmail.om does not exist.
Nevertheless, your auto-renewal has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: kasparas.gurklys on July 19, 2020, 10:45:43 AM
Hello i wish that you may cancel my Avast Cleanup Premium free trial, because i cant cancel it myself, no one gave me an order number or something like that, just subscription id (xxxxxxxx) Please tell me you can cancel it till i get charged one day left,Thank you! gmail: xxxxxxxxxx@gmail.com
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: stian_1983 on July 22, 2020, 02:54:18 AM
Hi,
Please cancel my subscribtion, xxxxxxxxxxxxx.

Thank you

-Stian
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on July 22, 2020, 12:45:21 PM
Hello i wish that you may cancel my Avast Cleanup Premium free trial, because i cant cancel it myself, no one gave me an order number or something like that, just subscription id (xxxxxxxx) Please tell me you can cancel it till i get charged one day left,Thank you! gmail: xxxxxxxxxx@gmail.com

Hi,

Please please request a refund here: https://support.avast.com/en-ww/contact/sales_refund/
You had a typo in your email address. (gmail.nom instead of gmail.com)
Your order id is: 48797839308
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on July 22, 2020, 01:03:17 PM
Hi,
Please cancel my subscribtion, xxxxxxxxxxxx.

Thank you

-Stian

Hi,

This license does not seem to exist. I could not find any license under your email address either.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: stian_1983 on July 22, 2020, 02:46:29 PM
Okay, what about
Ordre-ID: ‪49134241708‬?
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on July 22, 2020, 03:15:51 PM
Okay, what about
Ordre-ID: ‪49134241708‬?


Hi,

Your subscription has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: mjl574 on July 28, 2020, 12:13:05 AM
I, too, would like to cancel my free trial. When I try to view the website to cancel, it tells me "an error has occurred"  My order number is 139500682139

Thank you.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on July 29, 2020, 04:48:28 PM
I, too, would like to cancel my free trial. When I try to view the website to cancel, it tells me "an error has occurred"  My order number is 139500682139

Thank you.

Hi,

It has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: srki.cekic on August 03, 2020, 01:35:46 AM
Hi,
can you cancel my free trial? I do not have any Id or order no. i only have my licence key!


Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: bob3160 on August 03, 2020, 02:29:08 PM
Hi,
can you cancel my free trial? I do not have any Id or order no. i only have my licence key!
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on August 03, 2020, 05:58:13 PM
Hi,
can you cancel my free trial? I do not have any Id or order no. i only have my licence key!


Hi,

Please PM me your license key.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: dlanphear1 on August 04, 2020, 02:50:45 AM
Need to cancel my subscription. Subscribed to Avast cleanup and computer is worse than before. Just about every time I try to Google something I get a 404 error. NEVER had that problem before. Can't close the deal on ordering online either. I'm an old fart and by nature the computer is not my friend. Order # is 141799492139. Please get me out of this mess ASAP. My situation is FUBAR.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on August 04, 2020, 10:37:50 AM
Need to cancel my subscription. Subscribed to Avast cleanup and computer is worse than before. Just about every time I try to Google something I get a 404 error. NEVER had that problem before. Can't close the deal on ordering online either. I'm an old fart and by nature the computer is not my friend. Order # is 141799492139. Please get me out of this mess ASAP. My situation is FUBAR.

Hi,

Since you are a paid subscriber, please contact us via this link.
https://support.avast.com/en-us/contact/paid_pc_Avast-Cleanup-Premium
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Ramos12 on August 04, 2020, 02:08:26 PM
Hi I want to cancel my subscription of the trial Clean up but you AVAST make the things dificult...

Please anyone help me to cancel!

TKS
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Ramos12 on August 04, 2020, 02:11:17 PM
Please CANCEL MY SUBSCRIPTION

MY CODE IS *************
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on August 04, 2020, 03:10:22 PM
Please CANCEL MY SUBSCRIPTION

MY CODE IS *************

Hi,

It has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Ramos12 on August 04, 2020, 04:41:52 PM
OK Thank you
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: vnoocb on August 07, 2020, 06:42:10 AM
cancel my free trial my subscription thing is *************
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on August 07, 2020, 08:50:38 AM
cancel my free trial my subscription thing is *************

Hi,

It has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Soni4 on August 16, 2020, 02:10:17 PM
Cancel Avast Cleanup free trial and auto subscription. My order no is 50931203608 dated 26th July 2020
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on August 17, 2020, 01:44:33 PM
Cancel Avast Cleanup free trial and auto subscription. My order no is 50931203608 dated 26th July 2020

Hi,

unfortunately I am not able to track down your record based on the email you have registered here on the forum.

Ideally I would need your activation code to be able to pair it with your record, so please send it to me via PM and I will cancel the subscription for you.

Thank you!
Title: Re: Anulowanie bezpłatne wersja próbnej Avast Cleanup i automatycznej subskrypcji
Post by: Dariusz89 on August 20, 2020, 04:58:15 PM
Witam,

moja 60 dniowa licencja próbna upływa 25.08.2020, nie ma przycisku rezygnacji, gdy idę do subskrypcji na moim koncie. Dlatego nie mogę go anulować. Kod aktywacyjny ****************
Czy możesz uprzejmie anulować go dla mnie.

Dzięki.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Asyn on August 20, 2020, 06:33:18 PM
Please post English here, else use the forum section for your language.
-> Non-English Zone: https://forum.avast.com/index.php#c7
Title: Re: Anulowanie bezpłatne wersja próbnej Avast Cleanup i automatycznej subskrypcji
Post by: r@vast on August 21, 2020, 12:32:50 PM
Witam,

moja 60 dniowa licencja próbna upływa 25.08.2020, nie ma przycisku rezygnacji, gdy idę do subskrypcji na moim koncie. Dlatego nie mogę go anulować. Kod aktywacyjny ****************
Czy możesz uprzejmie anulować go dla mnie.

Dzięki.

Hi,

Your Auto-renewal subscription has been cancelled.
~~~~~~~~~~~~~~~~~~~~~
Twoja subskrypcja automatycznego odnawiania została anulowana.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: gord5 on September 03, 2020, 03:03:13 PM
Hi, I'd like to cancel my free trial of Avast Cleanup Premium but I can't find my order ID
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: danielehartley71 on September 06, 2020, 02:38:56 PM
Hello

Please Cancel my Avast Cleanup Free Trial and auto subscription for Avast Cleanup Order Number 148980272139.

Thank you so much!

Danny
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on September 07, 2020, 10:23:56 AM
Hi, I'd like to cancel my free trial of Avast Cleanup Premium but I can't find my order ID

Hi,

I could not find any active subscription under the email address you used to register on this forum.

Could you please PM me your activation code?
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Singh11 on September 10, 2020, 04:40:46 PM
I don't know where to cancel my Avast Cleanup Subscription (Subscription - ***********).
This link https://support.avast.com/en-ww/article/Cancel-auto-renewal is not working. I also tried to check if any option is there in the desktop app to cancel from there.
But no option is there.
Please cancel the subscription. (Subscription - **************).

Thanks!
Piyush Singh
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on September 11, 2020, 11:25:02 AM
I don't know where to cancel my Avast Cleanup Subscription (Subscription - ***********).
This link https://support.avast.com/en-ww/article/Cancel-auto-renewal is not working. I also tried to check if any option is there in the desktop app to cancel from there.
But no option is there.
Please cancel the subscription. (Subscription - **************).

Thanks!
Piyush Singh

Hi,

It has already been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: martinmi on September 14, 2020, 06:12:34 PM
Hello,
I'd like to cancel my Avast Cleanup free trial (60 days) subscription. As the e-mail didn't came with id nor password I only have the activation code (************) (since it's a free trail I cannot unsubscire by myself)

Thank you
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on September 15, 2020, 09:34:21 AM
Hello,
I'd like to cancel my Avast Cleanup free trial (60 days) subscription. As the e-mail didn't came with id nor password I only have the activation code (************) (since it's a free trail I cannot unsubscire by myself)

Thank you

Hi,

This has already been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: rsdavid2000ph on September 23, 2020, 09:15:16 AM
Hello. Please cancel my Avast Cleanup free trial and auto subscription. Subscription: *************8. Thank you.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on September 23, 2020, 11:00:53 AM
Hello. Please cancel my Avast Cleanup free trial and auto subscription. Subscription: *************8. Thank you.

Hi,

It has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: rsdavid2000ph on September 23, 2020, 11:53:21 AM
Thank you.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Van Der Meij on October 11, 2020, 10:27:15 AM
Hi could you cancel my subscription, I only wanted to try it.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on October 12, 2020, 04:27:11 PM
Hi could you cancel my subscription, I only wanted to try it.

Hi,

Please PM me your email address or activation code.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Goč2 on October 14, 2020, 02:52:54 PM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 27256398
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: cesarrodblan on October 14, 2020, 08:40:21 PM
Hi,

I would like to cancel my free trial subscription for Avast Cleanup but I can't find the cancel option anywhere.

The subscription code is: ***************

Many thanks.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on October 15, 2020, 03:02:05 PM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 27256398

Hi,

It has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on October 15, 2020, 03:02:43 PM
Hi,

I would like to cancel my free trial subscription for Avast Cleanup but I can't find the cancel option anywhere.

The subscription code is: ***************

Many thanks.

Hi,

It has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: emmanueladapoe on October 15, 2020, 10:29:14 PM
Avast is automatically renewing a years subscription i cancelled in 2018 and so without my consent been debiting £49.99 in subsequent years, i find this fraudulent and will have to report this incident to my Bank :(
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Kamil121 on October 17, 2020, 02:42:19 PM
Hi, I would like to cancel my free Avast Cleanup trial and auto subscription. It's order #26813078.

I would also like to know how to remove my card details from Avast records.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Abdullrahman on October 17, 2020, 03:22:56 PM
Hi, i would also like to cancel my subscription.
********************
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on October 19, 2020, 01:08:51 PM
Avast is automatically renewing a years subscription i cancelled in 2018 and so without my consent been debiting £49.99 in subsequent years, i find this fraudulent and will have to report this incident to my Bank :(

Hi,
We always send out an email before automatically renewing a subscription and on the day of renewal.
According to your system, you only unsubscribed from Avast Cleanup Premium Oct 2020.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on October 19, 2020, 01:25:20 PM
Hi, I would like to cancel my free Avast Cleanup trial and auto subscription. It's order #26813078.

I would also like to know how to remove my card details from Avast records.


Hi,

It seems that you have already cancelled your auto-subscription.
For removal of card details, please contact Avast support: https://support.avast.com/en-eu/contact/sales_other_general
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on October 19, 2020, 01:37:51 PM
Hi, i would also like to cancel my subscription.
********************

Hi,

The email address and name as used on this forum, do not correspond to the email address and name associated with the activation code you provided.
Please PM me the name or email address associated with the activation code.