Avast WEBforum
Consumer Products => Avast Cleanup => Topic started by: seannymc on March 05, 2019, 04:07:00 PM
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I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708
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I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708
Hi,
I just cancelled your subscription.
The trial period is still valid until March 11 so you can still enjoy our product until then.
Thank you and have a nice day.
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Hello, I wish to cancel my automatic subscription and get my money back (free trial has already finished) please, but I dont know the order number, It didnt came up to my email, only number of my license (6Q7CZU-NY6992-45C8CN)
Thank you
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-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
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I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708
Hi,
I just cancelled your subscription.
The trial period is still valid until March 11 so you can still enjoy our product until then.
Thank you and have a nice day.
Isn't there a way to do my own cancellation?
I thought it would be more appropriate.
Thanks
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I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708
Hi,
I just cancelled your subscription.
The trial period is still valid until March 11 so you can still enjoy our product until then.
Thank you and have a nice day.
Isn't there a way to do my own cancellation?
I thought it would be more appropriate.
Thanks
Hi,
you can follow the instructions here: https://support.avast.com/en-ww/article/Cancel-auto-renewal
If it won't work for some reason, let me know and I will cancel it for you so you won't lose your money.
Regards.
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Hi,
Since this is a trial license, there is no unsubscribe button when I go to subscriptions in my account. Therefore, I can't cancel it.
Can you kindly cancel it for me.
Thanks.
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Hi,
Since this is a trial license, there is no unsubscribe button when I go to subscriptions in my account. Therefore, I can't cancel it.
Can you kindly cancel it for me.
Thanks.
Hi,
I just cancelled your subscription.
Thank you and have a nice day.
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voglio cortesemente cancellare il mio periodo di prova per avast cleanup premium con ordine numero 30339160108.
grazie mille
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Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0
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I want to cancel avast cleanup premium free trial. Order ID 17009883638
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I want to cancel avast cleanup premium free trial. Order ID 17009883638
Hi escoda645,
I have cancelled the auto-renewal subscription for your trial product now, and you will not be automatically charged for any paid subscription in relation to this license.
The trial itself is still valid until Jun/19/2019, so you can continue to enjoy our product until then.
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I want to cancel the auto-renewal subscription for Avast Cleanup. I only have the licence # B8EPKV-N6LD42-5LC6NA
Can you kindly cancel it for me?
Thx
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Hi slush510,
I'm afraid that the auto-renewal for the license number you quoted has already been processed today, so I have instead notified our distributor to refund the payment for you. They will arrange this transaction and notify you in due course.
Please be aware, it may take between 5 to 7 business days to complete the refund process, and to have the funds back in your account.
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Hi, I wish to cancel my auto-renewal subscription for my avast cleanup premium. But I can't seem to find the option to cancel. Unfortunately, I did not receive a confirmation email but I have my license ID. Please advise me. Thank you.
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Hi, I wish to cancel my auto-renewal subscription for my avast cleanup premium. But I can't seem to find the option to cancel. Unfortunately, I did not receive a confirmation email but I have my license ID. Please advise me. Thank you.
Hi,
unfortunately I am not able to track down your record based on the email you have registered here on the forum.
Ideally I would need your activation code to be able to pair it with your record, so please send it to me via PM and I will cancel the subscription for you.
Thank you!
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I want to cancel the auto-renewal subscription for Avast Cleanup. Order ID 69695576200
Can you cancel it for me?
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I want to cancel the auto-renewal subscription for Avast Cleanup. Order ID 69695576200
Can you cancel it for me?
Hi,
Auto-renewal has been cancelled.
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Hello, I want to cancel my automatic subscription and get my money back. The last order number is A00021174469.
thank you very much
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Hello, I want to cancel my automatic subscription and get my money back. The last order number is A00021174469.
thank you very much
Hi,
if you want a refund please navigate to this URL: https://support.avast.com/en-us/contact/sales_refund and submit your request there.
Customer support will contact you afterwards about the progress of the refund.
Thank you.
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Hello
I would also like to cancel all of my Avast subscriptions.
Thank you
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Hello
I would also like to cancel all of my Avast subscriptions.
Thank you
Hi,
Please see this article: https://support.avast.com/en-ww/article/Account-Subscription
and if need be, please create a ticket by visiting this site:https://support.avast.com/en-ww/contact/
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Hello,
i think, that I canceled my subscription, but can i ask to check if it canceled or not? Order ID 42151037608.
thank You.
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Hello,
i think, that I canceled my subscription, but can i ask to check if it canceled or not? Order ID 42151037608.
thank You.
Hi,
your subscription has already been cancelled on December 13.
Thank you and have a nice day.
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Hi,
wish to cancel my free trial avast cleanup
licence CZKNTB-62YYY2-4FL9LS
Never received a confirmation email. Is that a scam ? I spent an hour looking for a solution. I can't afford the luxury of loosing so much time.
Regards.
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Hi,
wish to cancel my free trial avast cleanup
licence CZKNTB-62YYY2-4FL9LS
Never received a confirmation email. Is that a scam ? I spent an hour looking for a solution. I can't afford the luxury of loosing so much time.
Regards.
Hi,
I just cancelled your subscription.
The trial period is still valid until January 30 2020 so you can still enjoy our product until then.
Thank you and have a nice day.
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Thank you.
Actually, after that experience, I want to cancel my subscription to avast completely.
N4CSL5-ML3HDJ-45C7F6
I hope you understand I don't think I want to trust avast anymore.
Nice day.
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Thank you.
Actually, after that experience, I want to cancel my subscription to avast completely.
N4CSL5-ML3HDJ-45C7F6
I hope you understand I don't think I want to trust avast anymore.
Nice day.
Hi,
This is for Avast Free Antivirus.
If you wish to uninstall it then please follow this guide:
https://support.avast.com/en-ww/article/Uninstall-Antivirus
Please PM me if you have a different subscription.
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I would like to have my free trial of Avast Cleanup Premium cancelled immediately.
My order id is: 28949503808
It honestly is impossible to cancel this free trial. And from reading all the posts, it seems that nothing has been fixed to resolve this.
I would go as far as to presume that this is deliberate.
Service like this (the lack of rather) deters me from even thinking about renewing my paid subscription again.
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I would like to have my free trial of Avast Cleanup Premium cancelled immediately.
My order id is: 28949503808
It honestly is impossible to cancel this free trial. And from reading all the posts, it seems that nothing has been fixed to resolve this.
I would go as far as to presume that this is deliberate.
Service like this (the lack of rather) deters me from even thinking about renewing my paid subscription again.
Hi,
could you please check whether you have another order ID because the one you have provided is connected with Avast Internet Security.
Ideally if you could send me the license key which is used in you Cleanup product I would be able to find your record and cancel the subscription there.
Thank you.
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Hi, I've also been trying to cancel my Avast Cleanup Pro Subscription and it hasn't been working. I never got an order confirmation email from Avast after the free trial was activated, so I'm unable to find my Order ID and Password too. Honestly, it's been a struggle to cancel the autorenewal and after hours of being on this forum, I think this is the only way to do it.
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Hi,
Please PM me the email address you used for the subscription to the free trial.
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I'm new to this site, so I'm not sure if I sent the PM correctly. Please let me know.
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Hi i would like to cancel my free trial of avast cleanup but as everyone has mentioned there is no cancel button to do it myself also i dont have any order number for the free trial. Please cancel it for me thanks.
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Hi i would like to cancel my free trial of avast cleanup but as everyone has mentioned there is no cancel button to do it myself also i dont have any order number for the free trial. Please cancel it for me thanks.
Contact Sales: https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.
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It doesnt give me anywhere to explain to them what my problem is i only want to stop the subscription renewal on the cleanup program after the free trial runs out nothing more nothing less.
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It doesnt give me anywhere to explain to them what my problem is i only want to stop the subscription renewal on the cleanup program after the free trial runs out nothing more nothing less.
Hi,
Please PM me your email address or name used when registering or the activation code.
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It doesnt give me anywhere to explain to them what my problem is i only want to stop the subscription renewal on the cleanup program after the free trial runs out nothing more nothing less.
Hi,
I was looking for your record in our database based on the email you have registered here on the forum but all I can see there are licenses which expired in 2018.
Ideally I would need your activation code to be able to pair it with the correct record, so please send it to me via PM and I will cancel the subscription for you.
Thank you!
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I wish to Cancel Avast Cleanup free trial and auto subscription # VDVLRH-98D5ZJ-4HU9U6.
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Hi,
i wish to cancel my avast cleanup premium subscription for two licenses. i do however not have a receipt and don't know which e-mail they are linked to or if they're at all ( i think i got them with a free account). i can however see the license number in the desktop app, but cant figure out how to cancel them. it's RZU5MA-F89RG2-4YU52W
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I wish to Cancel Avast Cleanup free trial and auto subscription # VDVLRH-98D5ZJ-4HU9U6.
Hi,
I just cancelled your subscription.
The trial period is still valid until February 09 so you can still enjoy our product until then.
Thank you and have a nice day.
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Hi,
i wish to cancel my avast cleanup premium subscription for two licenses. i do however not have a receipt and don't know which e-mail they are linked to or if they're at all ( i think i got them with a free account). i can however see the license number in the desktop app, but cant figure out how to cancel them. it's RZU5MA-F89RG2-4YU52W
Hi,
I just cancelled both of your subscriptions as you requested.
They are still valid until Feb/21/2020 and Apr/19/2020 so you can still enjoy our products until then.
Thank you and have a nice day.
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I wish to cancel my clean-up order number 37478683139
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I wish to cancel my clean-up order number 37478683139
Hi, your subscription was cancelled Jan/27/2020.
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I wish to cancel my free trial and auto subscription for Avast Cleanup with PBP8NK-4YA9AJ-4W49XJ. Thank you.
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I wish to cancel my free trial and auto subscription for Avast Cleanup with PBP8NK-4YA9AJ-4W49XJ. Thank you.
Hi,
It has been cancelled.
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Please cancel my Avast Cleanup subscription CG8QM3-ZT38GJ-4WC9C2.
Thanks
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Please cancel my Avast Cleanup subscription CG8QM3-ZT38GJ-4WC9C2.
Thanks
Hi,
I just cancelled your subscription.
The trial period is still valid until March 28 so you can still enjoy our product until then.
Thank you and have a nice day.
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Hi, I'd like to cancel my AVAST Cleanup Trial, no way to do this on my end. Thanks
License: DXXLYF-2FWGLJ-4GU9CS
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Hi, I'd like to cancel my AVAST Cleanup Trial, no way to do this on my end. Thanks
License: DXXLYF-2FWGLJ-4GU9CS
Hi,
I just cancelled your subscription.
The trial period is still valid until March 2 so you can still enjoy our product until then.
Thank you and have a nice day.
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Hi, I'd like to cancel my Avast Cleanup trial, but there's no button to resign or cancel before the end of the trial... Is that a joke? How can you offer a free trial, and then prevent the clients who tried it to cancel this trial if they don't wish to continue?
Looks really croocky to me...
My licence: LQFNGA-P2R9L2-4LU95W
Thanks a lot, I lost a lot of time with this story and I'm quite pissed.
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Hi, I'd like to cancel my Avast Cleanup trial, but there's no button to resign or cancel before the end of the trial... Is that a joke? How can you offer a free trial, and then prevent the clients who tried it to cancel this trial if they don't wish to continue?
Looks really croocky to me...
My licence: LQFNGA-P2R9L2-4LU95W
Thanks a lot, I lost a lot of time with this story and I'm quite pissed.
Hi,
I just cancelled your subscription.
The trial period is still valid until tomorrow so you can still enjoy our product until then.
I also noticed that you have Avast Premium Security Trial still valid until March 13, so if you would like to cancel the subscription for it as well, please let me know.
Thank you and have a nice day.
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Hello, I'm sorry but I received this morning an email telling me that I'll be charged 39,99€ for the conversion of my trial into automatic subscription!
How can this be? At the same time as your email telling me this morning "The trial period is still valid until tomorrow so you can still enjoy our product until then"???
I even received a bill for this on my account, with an order number, whereas I've never ordered anything, and I'm trying for 3 days to stop everything.
Order number: #73561124700
Order date: 21/12/2019
I'll block any withdraw at my bank, but please can you make what is necessary to stop this masquarade??? And stop my Avast Premium Security trial as well... Or I'll have to get legal.
For your info, if you continue like this you'll soon have no customers anymore. On Trustpilot you fell down the 2 stars, and in the French version 95% of the last 30 comments are 1 star!!!
Thanks a lot in advance.
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Hello, I'm sorry but I received this morning an email telling me that I'll be charged 39,99€ for the conversion of my trial into automatic subscription!
How can this be? At the same time as your email telling me this morning "The trial period is still valid until tomorrow so you can still enjoy our product until then"???
I even received a bill for this on my account, with an order number, whereas I've never ordered anything, and I'm trying for 3 days to stop everything.
Order number: #73561124700
Order date: 21/12/2019
I'll block any withdraw at my bank, but please can you make what is necessary to stop this masquarade??? And stop my Avast Premium Security trial as well... Or I'll have to get legal.
For your info, if you continue like this you'll soon have no customers anymore. On Trustpilot you fell down the 2 stars, and in the French version 95% of the last 30 comments are 1 star!!!
Thanks a lot in advance.
Hello,
We've canceled your subscription for Avast Premium Security as per your request. I can also confirm that the renewal of Avast Cleanup Premium was canceled and will be refunded.
The date of expiration and the date of charge for the renewal are not the same as the charge usually happens several days prior to license expiration. To avoid being charged you can cancel the subscription as this will only stop the upcoming charge from happening while the license will be valid until the expiration date.
The date of the next charge is available in the subscription menu in the product itself as well as Avast order portal and Avast account.
To cancel your subscription you can use the Avast customer portal: https://www.avast.com/find-order
If you register with the same email address as you have used for activating the trial you can also use your Avast account from the website https://subscriptions.avast.com/ to cancel your subscription.
Last option is to contact Avast support where they can cancel your subscription as well: https://support.avast.com/en-ww/contact/enter
The whole procedure of how to cancel the subscription is available in our FAQs: https://support.avast.com/en-ww/article/126/
Thank you
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@KubaV,
"the charge usually happens several days prior to license expiration."
Is that really a good practice? It would also result in an unexpected charge if you're waiting
till the last moment to cancel the use of the product.
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I have double-checked this and I made a mistake here. In this case, the expiration date of the trial was 19th February and not 21st February. The expiration date of the trial was written in the email sent by Digital River after the first activation of the 60 days trial license.
I've also checked how the trials are charged and the renewal is charged on the day of expiration so the info I have provided in the previous message wasn't correct and I am sorry about this.
Subscription of Avast Premium Security was canceled and charge for Avast Cleanup Premium will still be refunded as stated in previous message.
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I have double-checked this and I made a mistake here. In this case, the expiration date of the trial was 19th February and not 21st February. The expiration date of the trial was written in the email sent by Digital River after the first activation of the 60 days trial license.
I've also checked how the trials are charged and the renewal is charged on the day of expiration so the info I have provided in the previous message wasn't correct and I am sorry about this.
Subscription of Avast Premium Security was canceled and charge for Avast Cleanup Premium will still be refunded as stated in previous message.
Thank you for the clarification.
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Boa noite, fiz a compra do avast cleanup, por engano, pensei estar adquirindo a versão paga do Avast Antivirus, uma vez que hoje tenho sua versão gratuita, fiz tres solicitações de reembolso e o cancelamento no painel de pedidos, porém não recebi confirmação do cancelamento, gostaria de saber como devo proceder e onde posso verificar a efetivação do cancelamento.
ID do pedido: 45503960508
Nº da ultima solicitação de cancelamento: 10171553
Em anexo se encontra a imagem da tela de pedidos, onde o pedido está como expirado.
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Boa noite, fiz a compra do avast cleanup, por engano, pensei estar adquirindo a versão paga do Avast Antivirus, uma vez que hoje tenho sua versão gratuita, fiz tres solicitações de reembolso e o cancelamento no painel de pedidos, porém não recebi confirmação do cancelamento, gostaria de saber como devo proceder e onde posso verificar a efetivação do cancelamento.
ID do pedido: 45503960508
Nº da ultima solicitação de cancelamento: 10171553
Em anexo se encontra a imagem da tela de pedidos, onde o pedido está como expirado.
```````````````````
Hello, Your refund request has already been processed directly by our business partner.
The total amount will be credited to the same card used at the time of purchase.
==================
Olá, O seu pedido de reembolso já foi processado diretamente pela nossa parceira comercial.
O valor total será creditado no mesmo cartão utilizado no ato da compra e de acordo com a data de fechamento e pagamento da sua fatura.
=============
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Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I only have the License #: FVASRK-GSBZJJ-4PL9H6
Thank you very much!
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Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I only have the License #: FVASRK-GSBZJJ-4PL9H6
Thank you very much!
Hi,
I just cancelled your subscription.
The trial period is still valid until March 1 so you can still enjoy our product until then.
Thank you and have a nice day.
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Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I only have the License #: FVASRK-GSBZJJ-4PL9H6
Thank you very much!
Hi,
It has already been cancelled.
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Hello.
I would like to cancel my trial. Licensenumber: UBSFZ9-F95GZJ-49WLP6
Thanks.
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Hello.
I would like to cancel my trial. Licensenumber: UBSFZ9-F95GZJ-49WLP6
Thanks.
Hi,
This license number does not exist. Please PM me the email address used for this trial.
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Hello
I don't see the 'cancel subscription' button or 'cancel automatic renewal' button on my Avast Cleanup free trial.
Can you please cancel it so I don't get charged when my trial expires?
Thanks!
Joaquín
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Hello
I don't see the 'cancel subscription' button or 'cancel automatic renewal' button on my Avast Cleanup free trial.
Can you please cancel it so I don't get charged when my trial expires?
Thanks!
Joaquín
Hi,
your subscription has already been cancelled earlier today.
The trial period is still valid until May 25 so you can still enjoy our product until then.
Thank you and have a nice day.
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Hello
What I see is tht Avast Premium has been canceled but Avast Cleanup hasen't been canceled.
When I login to my acount and go under My Licenses, it says it "Renewal date: May 26th, 2020).
I would need Avast Cleanup to be canceled so it says "Expired: May 26th, 2020").
License number: xxxxxxxxxxxxxxxx
Thanks,
Joaquín
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Hello, as many have mentioned already, I purchased the trial license and need it to be canceled.
It really helped this old laptop I'm using get running without new RAM sticks.
Thanks for helping. ;)
License No. -> xxxxxxxxxxxxxx
P.S. Your verification picture is frustrating to read.
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P.S. Your verification picture is frustrating to read.
Captcha is only needed for your first 3 posts. (Spam protection)
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P.S. Your verification picture is frustrating to read.
Captcha is only needed for your first 3 posts. (Spam protection)
Ah, I see.
I probably wouldn't come back here if that was permanent.
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Hello
What I see is tht Avast Premium has been canceled but Avast Cleanup hasen't been canceled.
When I login to my acount and go under My Licenses, it says it "Renewal date: May 26th, 2020).
I would need Avast Cleanup to be canceled so it says "Expired: May 26th, 2020").
License number: xxxxxxxxxxxxxxxx
Thanks,
Joaquín
Hi, I have checked our system and there is no planned renewal.
It will expire May 26th, 2020
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Hello, as many have mentioned already, I purchased the trial license and need it to be canceled.
It really helped this old laptop I'm using get running without new RAM sticks.
Thanks for helping. ;)
License No. -> xxxxxxxxxxxxxx
P.S. Your verification picture is frustrating to read.
Hi,
It has been cancelled.
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do NOT delete my comment! this is unacceptable, what a scammer company!
cancel my subscription NOW! I checked my emails, I cancelled my subscrition in 2018, and today morning avast tried to take money from my bank account, cca 50 dollars - what is it??? cancel now!
7LLCEE-NXW4R2-5LL6AN
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do NOT delete my comment! this is unacceptable, what a scammer company!
cancel my subscription NOW! I checked my emails, I cancelled my subscrition in 2018, and today morning avast tried to take money from my bank account, cca 50 dollars - what is it??? cancel now!
7LLCEE-NXW4R2-5LL6AN
Please don't post the same request multiple times..!! Thanks
-> https://forum.avast.com/index.php?topic=218211.msg1540957#msg1540957
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do NOT delete my comment! this is unacceptable, what a scammer company!
cancel my subscription NOW! I checked my emails, I cancelled my subscrition in 2018, and today morning avast tried to take money from my bank account, cca 50 dollars - what is it??? cancel now!
7LLCEE-NXW4R2-5LL6AN
Hi,
This code has expired. It is not associated with any active subscription. Please PM me the order details of the mentioned charged and I will look into it.
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Hello! I canceled the avast clean up service. An e-mail was sent that they returned their fee. but it has not yet reached my bank account. what should I do ?
my order number is: 75197704100
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Be patient, a refund can take up to 7 business days. Note, don't submit multiple tickets (FIFO).
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Hi,
I would also like to cancel my free trial of Avast cleanup premium, please could it be cancelled for me, as I have not received an order number and so am unable to do so myself.
Thank you!
License key: 2GCHFX-UPL992-5AL9T6
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Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!
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Hi,
I would also like to cancel my free trial of Avast cleanup premium, please could it be cancelled for me, as I have not received an order number and so am unable to do so myself.
Thank you!
License key: 2GCHFX-UPL992-5AL9T6
Hi,
I just cancelled your subscription.
The trial period is still valid until March 17 so you can still enjoy our product until then.
Thank you and have a nice day.
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Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!
Hi,
I just cancelled your subscription.
The trial period is still valid until May 9 so you can still enjoy our product until then.
Thank you and have a nice day.
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Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!
Hi,
I just cancelled your subscription.
The trial period is still valid until May 9 so you can still enjoy our product until then.
Thank you and have a nice day.
Hi! Got a quick question... When I open my subscriptions in the app it says that the renewal date is 8th of May. Is this normal or it is just not updated yet?
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Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!
Hi,
I just cancelled your subscription.
The trial period is still valid until May 9 so you can still enjoy our product until then.
Thank you and have a nice day.
Hi! Got a quick question... When I open my subscriptions in the app it says that the renewal date is 8th of May. Is this normal or it is just not updated yet?
Hi, this is quite interesting and to be honest I haven't seen it before. Based on the discussion I had with our developers it might be probably caused by a different time zones on our server and on you client.
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Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!
Hi,
I just cancelled your subscription.
The trial period is still valid until May 9 so you can still enjoy our product until then.
Thank you and have a nice day.
Hi! Got a quick question... When I open my subscriptions in the app it says that the renewal date is 8th of May. Is this normal or it is just not updated yet?
Hi, this is quite interesting and to be honest I haven't seen it before. Based on the discussion I had with our developers it might be probably caused by a different time zones on our server and on you client.
Hi, thank you very much for your reply! It has been changed and shows 9th now but it is written that the renewal date is 9th and nothing about expiry date. On my Avast Premium I have the expiry date written. Excuse me but just haven't been in a similar situation before and am a bit confused. Hopefully it is all good and it won't be renewed on the 9th.
Thank you once again!
Have a good day and take care!
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Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!
Hi,
I just cancelled your subscription.
The trial period is still valid until May 9 so you can still enjoy our product until then.
Thank you and have a nice day.
Hi! Got a quick question... When I open my subscriptions in the app it says that the renewal date is 8th of May. Is this normal or it is just not updated yet?
Hi, this is quite interesting and to be honest I haven't seen it before. Based on the discussion I had with our developers it might be probably caused by a different time zones on our server and on you client.
Hi, thank you very much for your reply! It has been changed and shows 9th now but it is written that the renewal date is 9th and nothing about expiry date. On my Avast Premium I have the expiry date written. Excuse me but just haven't been in a similar situation before and am a bit confused. Hopefully it is all good and it won't be renewed on the 9th.
Thank you once again!
Have a good day and take care!
Ok, when it comes to the communication in the UI, I think there is a different version of it in your Avast Premium which is capable of displaying more granular information than the UI in Avast Cleanup and therefore you see a slightly different information there.
Anyway I just double checked the license you sent me: WDDEFE-Y87962-58L9E6 and the subscription for this license has been cancelled for sure so you won't be charged for this one.
Thank you and keep safe.
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Hello,
I would like to have my free trial of Avast Cleanup Premium canceled. I have not received an order number, so I can only give you my licence: 4XXXXXXXXXXXX2
Thank you in advance!
-
Hello,
I would like to have my free trial of Avast Cleanup Premium canceled. I have not received an order number, so I can only give you my licence: 4XXXXXXXXXXXX2
Thank you in advance!
Hi,
Your license subscription has been cancelled.
-
Hello, I would like you to cancel my avast cleanup subscription. Subscription number is ExxxxxxxJ . Thank you.
-
Hello, I would like you to cancel my avast cleanup subscription. Subscription number is ExxxxxxxJ . Thank you.
Hi,
It has been cancelled.
-
Hello!
I would like to cancel my trial Cleanup subscription please.
The license is: FxxxxxxxxxxxJ.
Thank you in advance!
-
Hello!
I would like to cancel my trial Cleanup subscription please.
The license is: FxxxxxxxxxxxJ.
Thank you in advance!
Hi,
It has been cancelled.
-
Please cancel my free trial
License 2xxxxxxx2
Thank you
-
Please cancel my free trial
License 2xxxxxxx2
Thank you
Hi,
This has already been cancelled.
-
Hello
I wanted to take the free cleaning days of avast to try but I don't want to renew it.
I arrive at the deadline and I wanted to know if I should cancel the renewal or if it was finished automatically after this date.
cordially
Rémi
-
Hello
I wanted to take the free cleaning days of avast to try but I don't want to renew it.
I arrive at the deadline and I wanted to know if I should cancel the renewal or if it was finished automatically after this date.
cordially
Rémi
If you supplied your credit card when you signed up, you also agreed to auto renewal.
To cancel do the following,
Contact Sales: https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it.
-
Hello
I wanted to take the free cleaning days of avast to try but I don't want to renew it.
I arrive at the deadline and I wanted to know if I should cancel the renewal or if it was finished automatically after this date.
cordially
Rémi
Hi,
I was not able to find any active license associated with your email address, could you please send me the license you would like to cancel the subscription on as a PM?
Thank you.
-
Hi
I have cancelled my 60 day free trial but it says it will be cancelled on the 2nd of June, however is says payment is due the 1st of June.
Will i get charged?
Order ID is 46835203908.
Thanks.
-
Hi
I have cancelled my 60 day free trial but it says it will be cancelled on the 2nd of June, however is says payment is due the 1st of June.
Will i get charged?
Order ID is 46835203908.
Thanks.
Hi,
This Order ID 46835203908 seems to refer to Avast Premium Security and not Cleanup.
Can you confirm, please?
-
Hi
i wonna cancle my free trial for avast cleanup
i didnt get email at all
and only know my licence
xxxxxxxxxxxxxxx
pls help me solve problem
-
Hi
i wonna cancle my free trial for avast cleanup
i didnt get email at all
and only know my licence
xxxxxxxxxxxxxxx
pls help me solve problem
Hi,
You seem to have already cancelled it.
-
Hello -
I would like to cancel my free trial. I only have the license key: ZxxxxxxxxxxxxxxE
Wish this were an easier process than having to create an account on a forum to manually post this request.
-
Hello -
I would like to cancel my free trial. I only have the license key: ZxxxxxxxxxxxxxxE
Wish this were an easier process than having to create an account on a forum to manually post this request.
Hi,
It has been cancelled.
-
Can you please cancel my trial as I don't want it to auto-renewal when the day comes.
I forgot which email I used but I have the license code: 2xxxxxxxxxxxxxxxxxxxW
It is for Avast Clean Up Premium.
-
Can you please cancel my trial as I don't want it to auto-renewal when the day comes.
I forgot which email I used but I have the license code: 2XXXXX-XXXXXX-XXXXXW
It is for Avast Clean Up Premium.
Hi,
I just cancelled your subscription.
The trial period is still valid until June 8 so you can still enjoy our product until then.
Thank you and have a nice day.
-
Good afternoon,
I have been trying for an hour to find where I can cancel the free trial for Avast Cleanup, License: LK52YB-FKCDT2-5RC93J. Please cancel this on my behalf or let me know how I can do that as soon as possible. The date, when I would be charged is 15th June, so please take this as an instruction to cancel the subscription/free trial before that. I will not be continuing using your products and services going forward.
Thank you,
Antoniya Smilkova
-
Good morning,
I have been trying to find where I can cancel the free trial for Avast Cleanup, License: SEKQXR-8FCVWJ-5PC95E. Please cancel this on my behalf or let me know how I can do that as soon as possible. please take this as an instruction to cancel the subscription/free trial.
-
I wish to cancel my free trial and auto subscription for Avast Cleanup immediately. Subscription: KDGY3N-YT88KJ-5WL9EW. To not have an option for us to cancel on our own is extremely suspect.
-
Good afternoon,
I have been trying for an hour to find where I can cancel the free trial for Avast Cleanup, License: LXXXXX-XXXXXX-XXXXXJ. Please cancel this on my behalf or let me know how I can do that as soon as possible. The date, when I would be charged is 15th June, so please take this as an instruction to cancel the subscription/free trial before that. I will not be continuing using your products and services going forward.
Thank you,
Antoniya Smilkova
Hi,
I just cancelled your subscription.
The trial period is still valid until June 15 so you can still enjoy our product until then.
Thank you and have a nice day.
-
Good morning,
I have been trying to find where I can cancel the free trial for Avast Cleanup, License: SEKQXR-8FCVWJ-5PC95E. Please cancel this on my behalf or let me know how I can do that as soon as possible. please take this as an instruction to cancel the subscription/free trial.
Hi,
It seems that your trial has been already converted to a full license so if you still want to cancel it you will need to ask for a refund.
Please use this form on our website: https://support.avast.com/en-us/contact/sales_refund (https://support.avast.com/en-us/contact/sales_refund).
Thank you.
-
I wish to cancel my free trial and auto subscription for Avast Cleanup immediately. Subscription: KDGY3N-YT88KJ-5WL9EW. To not have an option for us to cancel on our own is extremely suspect.
Hi,
I just cancelled your subscription.
The trial period is still valid until August 5 so you can still enjoy our product until then.
Thank you and have a nice day.
-
Hi ,
I would like to confirm if my free trial subscriptions have been stopped.
For both Avast Cleanup Premium and Avast Premium Security.
I wished to deactivate it if it doesnt.
Thank you.
Regards,
Windy
-
Hi ,
I would like to confirm if my free trial subscriptions have been stopped.
For both Avast Cleanup Premium and Avast Premium Security.
I wished to deactivate it if it doesnt.
Thank you.
Regards,
Windy
Contact Sales: https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it.
-
Hi,
Since this is a trial license, there is no unsubscribe button when I go to subscriptions in my account. Therefore, I can't cancel it.
Can you kindly cancel it for me.
Thanks.
-
Hi,
Since this is a trial license, there is no unsubscribe button when I go to subscriptions in my account. Therefore, I can't cancel it.
Can you kindly cancel it for me.
Thanks.
Follow the instructions.
Contact Sales: https://support.avast.com/en-us/contact/sales/ (https://support.avast.com/en-us/contact/sales/)
If you don't have an order # use 00000000 then explain your problem.
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it.
-
Hi I wish to cancel my avast cleanup premium auto renewal. I have not received any emails with the order number all I have is the license number: xxxxxxxx. Please cancel on my behalf.
Thanks.
-
I wish to cancel my avast cleanup premium auto renewal, license number: xxxx . Please cancel on my behalf or let me know how I can do that as soon as possible. The date, when I would be charged is 13th July. I will not be continuing using your products and services going forward.
Thank you,
Cesar Chaves
-
Hi ,
I would like to confirm if my free trial subscriptions have been stopped.
For both Avast Cleanup Premium and Avast Premium Security.
I wished to deactivate it if it doesnt.
Thank you.
Regards,
Windy
Hi,
The auto-renewal has been cancelled
-
I wish to cancel my avast cleanup premium auto renewal, license number: xxxx . Please cancel on my behalf or let me know how I can do that as soon as possible. The date, when I would be charged is 13th July. I will not be continuing using your products and services going forward.
Thank you,
Cesar Chaves
Hi, This trial does not have auto renewal.
-
Hi I wish to cancel my avast cleanup premium auto renewal. I have not received any emails with the order number all I have is the license number: xxxxxxxx. Please cancel on my behalf.
Thanks.
Hi,
Your auto renewal for Avast Cleanup Premium has been cancelled.
You registered using xxxxx.spray@xxxxx not xxxxx.spray1@xxxxxxxxx
-
I wish to cancel my free trial and auto subscription for Avast Cleanup immediately. Subscription: xxxxxxxxxxxx. To not have an option for us to cancel on our own is extremely suspect.
Hi,
I just cancelled your subscription.
The trial period is still valid until August 5 so you can still enjoy our product until then.
Thank you and have a nice day.
I wish to cancel my cleanup subscription my order code is xxxxxxxxxxx
-
I wish to cancel my cleanup subscription my order code is xxxxxxxxxxx
Hi, it has already been cancelled.
-
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708
Hi,
I just cancelled your subscription.
The trial period is still valid until March 11 so you can still enjoy our product until then.
Thank you and have a nice day.
hello, I have been looking around trying to figure out how to cancel my free trial.
I haven't received any emails with my order id/number
I also can't find any way to cancel other than asking someone on these forums to cancel my subscription for me
please help as I don't want to spend £20 for something I don't like
-
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708
Hi,
I just cancelled your subscription.
The trial period is still valid until March 11 so you can still enjoy our product until then.
Thank you and have a nice day.
hello, I have been looking around trying to figure out how to cancel my free trial.
I haven't received any emails with my order id/number
I also can't find any way to cancel other than asking someone on these forums to cancel my subscription for me
please help as I don't want to spend £20 for something I don't like
Contact Sales: https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it.
-
hello, I have been looking around trying to figure out how to cancel my free trial.
I haven't received any emails with my order id/number
I also can't find any way to cancel other than asking someone on these forums to cancel my subscription for me
please help as I don't want to spend £20 for something I don't like
Hi,
You must have used a different address than the one you used for subscribing (no subscription under the registered email address). Please PM me the activation code.
-
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 48298767408
-
Someone please help, I want to cancel my renewal subscription to Avast Cleanup Premium but I have several problems:
1. I cannot find any such email containing an Order ID in my email. There is no way I did this through a different email address, its simply not possible.
2. This current email address isn't showing Cleanup Premium in my subscriptions. Again, I don't exactly remember why this is, but im certain it's related to #1
3. Therefore, it appears I cannot contact Customer Support since neither the Order ID or the subscription reflecting on my account is available to me.
However, I do have the subscription key, so I believe this may help. If someone can help me out with this and cancel my subscription it would be greatly appreciated. Thank you
EDIT: I have discovered that my paypal is linked to an old email account, so ive taken the actions necessary to cancel now that i have discovered this. All good
-
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 48298767408
Hi,
It has already been cancelled.
-
Someone please help, I want to cancel my renewal subscription to Avast Cleanup Premium but I have several problems:
1. I cannot find any such email containing an Order ID in my email. There is no way I did this through a different email address, its simply not possible.
2. This current email address isn't showing Cleanup Premium in my subscriptions. Again, I don't exactly remember why this is, but im certain it's related to #1
3. Therefore, it appears I cannot contact Customer Support since neither the Order ID or the subscription reflecting on my account is available to me.
However, I do have the subscription key, so I believe this may help. If someone can help me out with this and cancel my subscription it would be greatly appreciated. Thank you
EDIT: I have discovered that my paypal is linked to an old email account, so ive taken the actions necessary to cancel now that i have discovered this. All good
Thank you for the update.
-
Hello,
I want to cancel my free trial of Avast Cleanup but I cannot find an email with my order number. Also, I can see the subscription in my Avast Security settings but I can find no way to cancel it.
Thanks!
J
-
Like apparently many others, I would like to cancel my Free 60 Day Trial. My Subscription number is xxxxxxxxxxx. And I wish to share my opinion that not creating a cancel button that is conveniently located where the Subscription Number is currently occupying, is a serious design flaw and a contributor to why I am canceling the service as it feels like a means of allowing one to freely cancel rather than requesting permission.
-
Hello,
I want to cancel my free trial of Avast Cleanup but I cannot find an email with my order number. Also, I can see the subscription in my Avast Security settings but I can find no way to cancel it.
Thanks!
J
Hi, you used a different email address jdxxxxx@gmail.com than the one you used for this forum.
Nevertheless, your auto-renewal subscription has been cancelled.
-
Like apparently many others, I would like to cancel my Free 60 Day Trial. My Subscription number is xxxxxxxxxxx. And I wish to share my opinion that not creating a cancel button that is conveniently located where the Subscription Number is currently occupying, is a serious design flaw and a contributor to why I am canceling the service as it feels like a means of allowing one to freely cancel rather than requesting permission.
Hi, Thank you for your feedback.
You should have received a confirmation email as mentioned here:
https://forum.avast.com/index.php?topic=212576.msg1439030#msg1439030
Nevertheless, your auto-renewal subscription has been cancelled.
-
Please cancel my auto renewal. I never received a confirmation email. My subscription number is xxxxxxxxxxxxx.
Thank you
-
Please cancel my auto renewal. I never received a confirmation email. My subscription number is xxxxxxxxxxxxx.
Thank you
Hi,
The name and email address associated with this subscription number are totally different from what you have registered with here on this forum.
The initials associated with this subscription is A.F. and the email address:cuxxxbxxxxdee@aol.com
Kindly PM me either the name or email address associated with this subscription.
-
Hi,
I want to cancel my free trial of Avast Cleanup buti can't find how to do it. It does not appear in my account and i don't have any order number to fill the online request, only a number of subscription:xxxxxxxxxxxx
Can you please tell me what to do ? Am i in the right place to ask for this ?
Thank you
-
Hi,
I want to cancel my free trial of Avast Cleanup buti can't find how to do it. It does not appear in my account and i don't have any order number to fill the online request, only a number of subscription:xxxxxxxxxxxx
Can you please tell me what to do ? Am i in the right place to ask for this ?
Thank you
Hi,
You registered it using pxxx.guilxxxxx@yahoo.fr
Nevertheless, I have cancelled your auto-renewal.
-
Hi Avast Team
Can you help me cancel my AVAST CLEANUP trial subscription ? my subscription code is xxxxxxxxxxxx
Thank you
-
Hi Avast Team
Can you help me cancel my AVAST CLEANUP trial subscription ? my subscription code is xxxxxxxxxxxx
Thank you
Hi,
Your subscription has been cancelled.
-
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no.49895189908 & order no.49452537408 Thank you
-
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no.49895189908 & order no.49452537408 Thank you
Hi,
Your subscriptions have been cancelled.
-
I wish to cancel my avast cleanup premium. My subscription code is xxxxxxxxxxxxxx.
-
I wish to cancel my avast cleanup premium. My subscription code is xxxxxxxxxxxxxx.
Hi,
It has been cancelled.
-
Hello, please cancel my auto renewal for the free trial. Order ID:
xxxxxxxxxxxxxxxxxxxx
My renewal is 18 Jul 2020
And let me know when it`s done!
I did not get a confirmation email!!
Thank You and have a good day!
-
Hello, please cancel my auto renewal for the free trial. Order ID:
xxxxxxxxxxxxxxxxxxxx
My renewal is 18 Jul 2020
And let me know when it`s done!
I did not get a confirmation email!!
Thank You and have a good day!
Hi,
You used a different email address and there is a typo in it.
rojasst********* @ gmail.om
The domain gmail.om does not exist.
Nevertheless, your auto-renewal has been cancelled.
-
Hello i wish that you may cancel my Avast Cleanup Premium free trial, because i cant cancel it myself, no one gave me an order number or something like that, just subscription id (xxxxxxxx) Please tell me you can cancel it till i get charged one day left,Thank you! gmail: xxxxxxxxxx@gmail.com
-
Hi,
Please cancel my subscribtion, xxxxxxxxxxxxx.
Thank you
-Stian
-
Hello i wish that you may cancel my Avast Cleanup Premium free trial, because i cant cancel it myself, no one gave me an order number or something like that, just subscription id (xxxxxxxx) Please tell me you can cancel it till i get charged one day left,Thank you! gmail: xxxxxxxxxx@gmail.com
Hi,
Please please request a refund here: https://support.avast.com/en-ww/contact/sales_refund/
You had a typo in your email address. (gmail.nom instead of gmail.com)
Your order id is: 48797839308
-
Hi,
Please cancel my subscribtion, xxxxxxxxxxxx.
Thank you
-Stian
Hi,
This license does not seem to exist. I could not find any license under your email address either.
-
Okay, what about
Ordre-ID: 49134241708?
-
Okay, what about
Ordre-ID: 49134241708?
Hi,
Your subscription has been cancelled.
-
I, too, would like to cancel my free trial. When I try to view the website to cancel, it tells me "an error has occurred" My order number is 139500682139
Thank you.
-
I, too, would like to cancel my free trial. When I try to view the website to cancel, it tells me "an error has occurred" My order number is 139500682139
Thank you.
Hi,
It has been cancelled.
-
Hi,
can you cancel my free trial? I do not have any Id or order no. i only have my licence key!
-
Hi,
can you cancel my free trial? I do not have any Id or order no. i only have my licence key!
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
-
Hi,
can you cancel my free trial? I do not have any Id or order no. i only have my licence key!
Hi,
Please PM me your license key.
-
Need to cancel my subscription. Subscribed to Avast cleanup and computer is worse than before. Just about every time I try to Google something I get a 404 error. NEVER had that problem before. Can't close the deal on ordering online either. I'm an old fart and by nature the computer is not my friend. Order # is 141799492139. Please get me out of this mess ASAP. My situation is FUBAR.
-
Need to cancel my subscription. Subscribed to Avast cleanup and computer is worse than before. Just about every time I try to Google something I get a 404 error. NEVER had that problem before. Can't close the deal on ordering online either. I'm an old fart and by nature the computer is not my friend. Order # is 141799492139. Please get me out of this mess ASAP. My situation is FUBAR.
Hi,
Since you are a paid subscriber, please contact us via this link.
https://support.avast.com/en-us/contact/paid_pc_Avast-Cleanup-Premium
-
Hi I want to cancel my subscription of the trial Clean up but you AVAST make the things dificult...
Please anyone help me to cancel!
TKS
-
Please CANCEL MY SUBSCRIPTION
MY CODE IS *************
-
Please CANCEL MY SUBSCRIPTION
MY CODE IS *************
Hi,
It has been cancelled.
-
OK Thank you
-
cancel my free trial my subscription thing is *************
-
cancel my free trial my subscription thing is *************
Hi,
It has been cancelled.
-
Cancel Avast Cleanup free trial and auto subscription. My order no is 50931203608 dated 26th July 2020
-
Cancel Avast Cleanup free trial and auto subscription. My order no is 50931203608 dated 26th July 2020
Hi,
unfortunately I am not able to track down your record based on the email you have registered here on the forum.
Ideally I would need your activation code to be able to pair it with your record, so please send it to me via PM and I will cancel the subscription for you.
Thank you!
-
Witam,
moja 60 dniowa licencja próbna upływa 25.08.2020, nie ma przycisku rezygnacji, gdy idę do subskrypcji na moim koncie. Dlatego nie mogę go anulować. Kod aktywacyjny ****************
Czy możesz uprzejmie anulować go dla mnie.
Dzięki.
-
Please post English here, else use the forum section for your language.
-> Non-English Zone: https://forum.avast.com/index.php#c7
-
Witam,
moja 60 dniowa licencja próbna upływa 25.08.2020, nie ma przycisku rezygnacji, gdy idę do subskrypcji na moim koncie. Dlatego nie mogę go anulować. Kod aktywacyjny ****************
Czy możesz uprzejmie anulować go dla mnie.
Dzięki.
Hi,
Your Auto-renewal subscription has been cancelled.
~~~~~~~~~~~~~~~~~~~~~
Twoja subskrypcja automatycznego odnawiania została anulowana.
-
Hi, I'd like to cancel my free trial of Avast Cleanup Premium but I can't find my order ID
-
Hello
Please Cancel my Avast Cleanup Free Trial and auto subscription for Avast Cleanup Order Number 148980272139.
Thank you so much!
Danny
-
Hi, I'd like to cancel my free trial of Avast Cleanup Premium but I can't find my order ID
Hi,
I could not find any active subscription under the email address you used to register on this forum.
Could you please PM me your activation code?
-
I don't know where to cancel my Avast Cleanup Subscription (Subscription - ***********).
This link https://support.avast.com/en-ww/article/Cancel-auto-renewal is not working. I also tried to check if any option is there in the desktop app to cancel from there.
But no option is there.
Please cancel the subscription. (Subscription - **************).
Thanks!
Piyush Singh
-
I don't know where to cancel my Avast Cleanup Subscription (Subscription - ***********).
This link https://support.avast.com/en-ww/article/Cancel-auto-renewal is not working. I also tried to check if any option is there in the desktop app to cancel from there.
But no option is there.
Please cancel the subscription. (Subscription - **************).
Thanks!
Piyush Singh
Hi,
It has already been cancelled.
-
Hello,
I'd like to cancel my Avast Cleanup free trial (60 days) subscription. As the e-mail didn't came with id nor password I only have the activation code (************) (since it's a free trail I cannot unsubscire by myself)
Thank you
-
Hello,
I'd like to cancel my Avast Cleanup free trial (60 days) subscription. As the e-mail didn't came with id nor password I only have the activation code (************) (since it's a free trail I cannot unsubscire by myself)
Thank you
Hi,
This has already been cancelled.
-
Hello. Please cancel my Avast Cleanup free trial and auto subscription. Subscription: *************8. Thank you.
-
Hello. Please cancel my Avast Cleanup free trial and auto subscription. Subscription: *************8. Thank you.
Hi,
It has been cancelled.
-
Thank you.
-
Hi could you cancel my subscription, I only wanted to try it.
-
Hi could you cancel my subscription, I only wanted to try it.
Hi,
Please PM me your email address or activation code.
-
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 27256398
-
Hi,
I would like to cancel my free trial subscription for Avast Cleanup but I can't find the cancel option anywhere.
The subscription code is: ***************
Many thanks.
-
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 27256398
Hi,
It has been cancelled.
-
Hi,
I would like to cancel my free trial subscription for Avast Cleanup but I can't find the cancel option anywhere.
The subscription code is: ***************
Many thanks.
Hi,
It has been cancelled.
-
Avast is automatically renewing a years subscription i cancelled in 2018 and so without my consent been debiting £49.99 in subsequent years, i find this fraudulent and will have to report this incident to my Bank :(
-
Hi, I would like to cancel my free Avast Cleanup trial and auto subscription. It's order #26813078.
I would also like to know how to remove my card details from Avast records.
-
Hi, i would also like to cancel my subscription.
********************
-
Avast is automatically renewing a years subscription i cancelled in 2018 and so without my consent been debiting £49.99 in subsequent years, i find this fraudulent and will have to report this incident to my Bank :(
Hi,
We always send out an email before automatically renewing a subscription and on the day of renewal.
According to your system, you only unsubscribed from Avast Cleanup Premium Oct 2020.
-
Hi, I would like to cancel my free Avast Cleanup trial and auto subscription. It's order #26813078.
I would also like to know how to remove my card details from Avast records.
Hi,
It seems that you have already cancelled your auto-subscription.
For removal of card details, please contact Avast support: https://support.avast.com/en-eu/contact/sales_other_general
-
Hi, i would also like to cancel my subscription.
********************
Hi,
The email address and name as used on this forum, do not correspond to the email address and name associated with the activation code you provided.
Please PM me the name or email address associated with the activation code.
-
I am have security premium. I made a mistake and asked for cleanup thinking its free. I found out after downloading and installing that it cost money. I have not activated or paid. I can't get rid of the application because it says it's open. I have tried everything. Uninstall instructions are useless because I can't get to options/menus because it isn't activated. You MUST give people warning that something is going to cost extra and you MUST add an item to the uninstall screen for "How to uninstall app if installed but not activated". Why do you choose to make your customers angry by doing sneaky things????
-
I am have security premium. I made a mistake and asked for cleanup thinking its free. I found out after downloading and installing that it cost money. I have not activated or paid. I can't get rid of the application because it says it's open. I have tried everything. Uninstall instructions are useless because I can't get to options/menus because it isn't activated. You MUST give people warning that something is going to cost extra and you MUST add an item to the uninstall screen for "How to uninstall app if installed but not activated". Why do you choose to make your customers angry by doing sneaky things????
Hi,
Are you referring to Avast Cleanup Premium for Mac or PC? Could you also clarify how you went about obtaining Avast Cleanup Premium?
-
I deleted email with Order ID, how can i get Order ID again?
-
I deleted email with Order ID, how can i get Order ID again?
Use 0000000 (7 zeros) as the id and explain your problem.
-
Please cancel my free trial for avast cleanup.
Subscription ****************
Thanks
-
Please cancel my free trial for avast cleanup.
Subscription ****************
Thanks
Hi,
It has been cancelled.
-
Please cancel my auto renewal for avast premium and avast clean up, Thanks
-
Please cancel my Avast Cleanup Free Trial. Subscription **************. Order 20220673439.
-
Please cancel my auto renewal for avast premium and avast clean up, Thanks
Hi,
Please PM me your activation code.
-
Please cancel my Avast Cleanup Free Trial. Subscription **************. Order 20220673439.
Hi,
It has been cancelled.
-
Please cancel my Avast Cleanup Free Trial. Subscription **************. Order 20220673439.
Hi,
It has been cancelled.
Thanks, but why is it still showing up under my Subscriptions?
-
Please cancel my Avast Cleanup Free Trial. Subscription **************. Order 20220673439.
Hi,
It has been cancelled.
Thanks, but why is it still showing up under my Subscriptions?
The license expires Dec/28/2020, hence, it is still under your subscriptions. Auto-renewal will not take place since this has been cancelled.
-
Good evening,
I wish to cancel my free trial and futher subscription of Avast Cleanup premium. The order number is 28481405. It goes along my account email. Thank you dearly!
Sincerely,
Kutílek Kryštof
-
Good evening,
I wish to cancel my free trial and futher subscription of Avast Cleanup premium. The order number is 28481405. It goes along my account email. Thank you dearly!
Sincerely,
Kutílek Kryštof
Hi,
Please request a refund here: https://support.avast.com/en-ww/contact/
-
Please cancel my auto renewal for avast premium and avast clean up, Thanks
Hi,
Please PM me your activation code.
Subscription **************
-
I would like to cancel my avast cleanup premium subscription, order ID 83316301700 dated october 2,2020. please credit my credit card.
-
I would like to cancel my avast cleanup premium subscription, order ID 83316301700 dated october 2,2020. please credit my credit card.
-> https://support.avast.com/en-ww/article/Sale-Billing-FAQ/
-
Please cancel my auto renewal for avast premium and avast clean up, Thanks
Hi,
Please PM me your activation code.
Subscription **************
Hi,
It has been cancelled.
-
Hi,
I never got my order number for Avast clenup free trial. I want to cancel my subscription **************
-
Hi,
I never got my order number for Avast clenup free trial. I want to cancel my subscription 3V5UAC-FBZLNJ-56UA3S
Contact Sales: https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
-
Hi,
I never got my order number for Avast clenup free trial. I want to cancel my subscription 3V5UAC-FBZLNJ-56UA3S
Contact Sales: https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
I read they'll cancel trough this forum. On link you sent I am asked to attache a file, what kind of file?
Please cancel my subscription.
-
Hi,
I never got my order number for Avast clenup free trial. I want to cancel my subscription **************
Hi,
The email used for the subscription was: tteabas**@gmail.com
Nevertheless, it has been cancelled.
-
Hi, I'd like to cancel my Avast Cleanup trial, but there's no way for me to resign or cancel before the end of the trial. I also never got my order number for this either. Is this really happening? Why offer a free trial if you won't let the customers cancel it? I really hope you cancel it before I end up having to pay for it which is what I don't want. Thank you.
Subscription code: ***********
-
Hi, I'd like to cancel my Avast Cleanup trial, but there's no way for me to resign or cancel before the end of the trial. I also never got my order number for this either. Is this really happening? Why offer a free trial if you won't let the customers cancel it? I really hope you cancel it before I end up having to pay for it which is what I don't want. Thank you.
Subscription code: ***********
Hi,
Please note that when a customer signs up to the trial subscription, a notification is sent out to the email address used by the customer during the signup process with information on how to unsubscribe. Seven days before the trial ends another reminder is sent out to the customer. The email address you used for Avast Cleanup Trial is the******child1@gmail.com
Nevertheless, the subscription for Avast Cleanup Premium has been cancelled.
-
Hi everyone,
I would also like to cancel my free trial of Avast cleanup premium, please could it be cancelled for me, as I have not received an order number and so am unable to do so myself.
Thank you in advance!
License key: **************
-
Hi everyone,
I would also like to cancel my free trial of Avast cleanup premium, please could it be cancelled for me, as I have not received an order number and so am unable to do so myself.
Thank you in advance!
License key: **************
Hi,
The subscription has already been converted from the trial.
Please go here https://support.avast.com/en-ww/contact/sales_refund to request a refund.
The email address associated with the subscription is clau***.grec***@gmail.com (PM me if it is not clear to you)
The order id is 86078383200
-
**************
***removed for privacy reasons ***
-
@ senseibas
I suggest that you remove your email on a public forum unless you particularly like s*p*a*m
-
Hello,
I would also like to cancel my free trial of Avast Cleanup Premium, please could it be cancelled for me, as I have not received an order number and so am unable to do so myself.
Thank you in advance!
Licence key: **************
-
**************
***removed for privacy reasons ***
Hi,
The subscription has already been converted from the trial.
Please go here https://support.avast.com/en-eu/contact/sales_refund to request a refund.
The order id is 86124482300
-
Hello,
I would also like to cancel my free trial of Avast Cleanup Premium, please could it be cancelled for me, as I have not received an order number and so am unable to do so myself.
Thank you in advance!
Licence key: **************
Hi,
The email you used was m**dawski81@gmail.com
Nevertheless, it has been cancelled.
-
Please cancel the Cleanup Premium free trial. This is because it seems I can't cancel it myself, which is unsatisfactory.
-
Please cancel the Cleanup Premium free trial. This is because it seems I can't cancel it myself, which is unsatisfactory.
How are they to cancel it when you give no details ?
If you used the same email address to sign up for the trial as you did to register/logon to the forum, they might be able to. But don't publish your email on a public forum.
What have you tried to cancel it ?
-
Please cancel the Cleanup Premium free trial. This is because it seems I can't cancel it myself, which is unsatisfactory.
Hi,
Please PM me the email address used for the subscription or the activation code.
-
Hi, I wish to cancel my auto-renewal subscription for my Avast cleanup premium.
The subscription key I have is ***************
The Order ID is 146101813439
Thank you
-
Hi I want too cancel my order and auto renewal. Order ID 328120082139
-
Hi I want too cancel my order and auto renewal. Order ID 328120082139
The email I used with this account is ************
-
Hi I want too cancel my order and auto renewal. Order ID 328120082139
The email I used with this account is ************
It isn't advisable to publish your email on a public forum as it can be harvested.
-
Hi, I wish to cancel my auto-renewal subscription for my Avast cleanup premium.
The subscription key I have is ***************
The Order ID is 146101813439
Thank you
Hi,
It seems that you have already managed to cancel the auto-renewal subscription.
-
Hi I want too cancel my order and auto renewal. Order ID 328120082139
The email I used with this account is ************
Hi,
You used a different email address monocras**@ gmail.com for this subscription and it has already been cancelled.
-
Hi,
Since this is a trial license, there is no unsubscribe button when I go to subscriptions in my account. Therefore, I can't cancel it.
Can you kindly cancel it for me.
Thanks.
I have the same problem! can you unsubscribe me too? thanks
-
Hi,
Since this is a trial license, there is no unsubscribe button when I go to subscriptions in my account. Therefore, I can't cancel it.
Can you kindly cancel it for me.
Thanks.
I have the same problem! can you unsubscribe me too? thanks
Hi,
You probably registered the subscription under a different email address than the one used for this forum, hence, the issue. I will need the email address used for the subscription or the activation code. Please send this via PM.
-
I wish to cancel my free trial and auto subscription for Avast Cleanup, subscription no. *******************. On my account it claims i do not own any subscriptions however on the avast cleanup premium app it says i do.
-
I wish to cancel my free trial and auto subscription for Avast Cleanup, subscription no. *******************. On my account it claims i do not own any subscriptions however on the avast cleanup premium app it says i do.
Hi,
You used a different email address, hence the issue. The auto-renewal has already been cancelled.
-
I want to cancel the auto-renewal subscription for Avast Cleanup please.
The licence is # *************
Can you kindly cancel it for me?
Thanks!
-
I want to cancel the auto-renewal subscription for Avast Cleanup please.
The licence is # *************
Can you kindly cancel it for me?
Thanks!
It has been cancelled.
-
Trying to cancel my avast cleanup premium subscription , can't seem to do it.
not the trial, but the actual subscription. Doesn't renew until november of next year.
all i can find is my license # wvxs43-v7bg7-4s4aee
-
Trying to cancel my avast cleanup premium subscription , can't seem to do it.
not the trial, but the actual subscription. Doesn't renew until november of next year.
-> https://support.avast.com/en-ww/article/Unsubscribe-FAQ/
-
Trying to cancel my avast cleanup premium subscription , can't seem to do it.
not the trial, but the actual subscription. Doesn't renew until november of next year.
all i can find is my license # wvxs43-v7bg7-4s4aee
Hi,
Is this a subscription for Cleanup for Windows?
You do not have any subscriptions under the email address as used on this forum, and
the activation code you provided does not seem to be valid.
-
Hi I want too cancel my auto renewal for sub FTEWC-4Y99VJ-5ALAZE
-
Hi I want too cancel my auto renewal for sub FTEWC-4Y99VJ-5ALAZE
Hi,
The activation code does not seem to be valid.
Please PM me the email address used for this subscription.
-
I wish to cancel my free trial and auto subscription for Avast Cleanup,
-
I wish to cancel my free trial and auto subscription for Avast Cleanup,
Hi, Please PM me your activation code.
-
Hi, I wish to cancel my Avast clean up free trial and auto-subscription please. I did not receive an email so I don't have an order number, the subscription is : ****************
-
I wish to cancel my Avast Cleanup Subscription. Subscription Number ***************
-
My order no: 27981108
I want to cancel my auto subscription.
-
Hi, I wish to cancel my Avast clean up free trial and auto-subscription please. I did not receive an email so I don't have an order number, the subscription is : ****************
Hi,
This was cancelled.
-
I wish to cancel my Avast Cleanup Subscription. Subscription Number ***************
Hi,
This has been cancelled.
-
My order no: 27981108
I want to cancel my auto subscription.
Hi,
The auto-renewal for Avast Cleanup has been cancelled.
-
Can you please cancel my subscription and refund money, I wanted to do it myself but I don't have a order number, only have a license
**********
-
Can you please cancel my subscription and refund money, I wanted to do it myself but I don't have a order number, only have a license
**********
Hi,
Please request a refund via this link:https://support.avast.com/en-ww/contact/sales_refund_general
The order id is: 122962793439
The email address used ended with mail.tu (a typo perhaps)
-
Hi! I would like to cancel my subscription for Avast cleanup premium - free trial. The key for the free trial is ************. It says that the next charge will be March 20, 2021 (37 days left). Thank you in advance:)
-
Hi! I would like to cancel my subscription for Avast cleanup premium - free trial. The key for the free trial is ************. It says that the next charge will be March 20, 2021 (37 days left). Thank you in advance:)
Hi,
It has been cancelled.
-
Hi I want to cancel my auto renewal for subscription *************
-
Hi I want to cancel my auto renewal for subscription *************
Hi,
It has been cancelled.
-
Thank you!
-
Hello, I want to cancel my subscription and auto renewal,
Order id: 365173793439
please let me know, will I be charged on 22 april? or i'm free to go with 0 cent
-
Hello, I want to cancel my subscription and auto renewal,
Order id: 365173793439
please let me know, will I be charged on 22 april? or i'm free to go with 0 cent
Hi,
Your subscription (auto-renewal) has already been cancelled. You will not be charged.
-
Hi, I wish to cancel subscription and auto-renewal on my Avast Cleanup Premium, I don't want to use free trial anymore annd want to uninstall the software. My subscription order is*********, I didn't include my email and payment credentials when i download and install the software, the subscription didn't appear in the account after login from "Avast Cleanup Premium" either.
-
Hi, I want to cancel my subscription to Avast Cleanup free trial, and also please cancel the auto-renewal.
Order id: 392489833439
-
Hi, I wish to cancel subscription and auto-renewal on my Avast Cleanup Premium, I don't want to use free trial anymore annd want to uninstall the software. My subscription order is*********, I didn't include my email and payment credentials when i download and install the software, the subscription didn't appear in the account after login from "Avast Cleanup Premium" either.
Hi,
This trial license does not have a subscription (auto-renewal). Hence, it is not visible in your account.
-
Hi, I want to cancel my subscription to Avast Cleanup free trial, and also please cancel the auto-renewal.
Order id: 392489833439
Hi,
It has been cancelled.
-
Hello
Please Cancel my Avast Cleanup Free Trial and auto subscription for Avast Cleanup Order Number G89QE3-AK8CEJ-49LBT6.
Thank you so much!
Danny
-
Hello
Please Cancel my Avast Cleanup Free Trial and auto subscription for Avast Cleanup
<snip>
Thank you so much!
Danny
I suggest you modify your post, it isn't wise to post your email address on a public forum.
-
Hello
Please Cancel my Avast Cleanup Free Trial and auto subscription for Avast Cleanup Order Number G89QE3-AK8CEJ-49LBT6.
Email: **************@onet.p*
Thank you so much!
Danny
I just wanted to cancel my recurring subscription
-
<snip quote>
I just wanted to cancel my recurring subscription
Yes, I'm aware of that, but as an Avast User, I can't do that other than advise on not displaying your email publicly.
Avast team members can see your email address used in the forums if that is the same.
-
I want to cancel the auto-renewal subscription for Avast Cleanup
-
I want to cancel the auto-renewal subscription for Avast Cleanup
An order number might be helpful or do the following,
Contact Sales: https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
-
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no.
-
I wish to cancel my free trial of avast clean up. The subscription number is as follows:*************
Thanks!
-
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no.
Hi,
Please PM me the email address or the activation code used for the subscription.
-
I wish to cancel my free trial of avast clean up. The subscription number is as follows:*************
Thanks!
Hi,
It has been cancelled.
-
Hello, I want to cancel my subscription and auto renewal for Avast Clenup
Order id: 527658553439 31 March 2021.
Would you please confirm when you have done this.
Many thanks
C.C.
-
Hello, I want to cancel my subscription and auto renewal for Avast Clenup
Order id: 527658553439 31 March 2021.
Would you please confirm when you have done this.
Many thanks
C.C.
Hi,
It has been cancelled.
-
Hello, I want to cancel my subscription for Avast Cleanup
Order ID: 33073908
Thank You!
-
Hello, I want to cancel my subscription for Avast Cleanup
Order ID: 33073908
Thank You!
Hi,
It has been cancelled.
-
Hello, I want to cancel my subscription for Avast Cleanup
Order ID: 639787133439
Thank You!
-
I wish to cancel my free trial order no XXXXXXXXXXXXX
-
Hello, I want to cancel my subscription for Avast Cleanup
Order ID: 639787133439
Thank You!
Hi,
It has been cancelled.
-
I wish to cancel my free trial order no XXXXXXXXXXXXX
Hi,
It has been cancelled.
-
I want to cancel the auto-renewal subscription for Avast Cleanup. I only have the licence # XXXXXXXXXXXXXX
Can you kindly cancel it for me?
Thx
-
I want to cancel the auto-renewal subscription for Avast Cleanup. I only have the licence # XXXXXXXXXXXXXX
Can you kindly cancel it for me?
Thx
Hi,
There is no subscription (auto-renewal) associated with this license.
-
Please cancel my subscription to Avast Cleanup Premium. Subscription Number: ************ Thanks.
-
Please cancel my subscription to Avast Cleanup Premium. Subscription Number: ************ Thanks.
Hi,
It has been cancelled.
-
Hello, I want to cancel my subscription for Avast Cleanup - id order 844601873439
-
Hello, I want to cancel my subscription for Avast Cleanup - id order 844601873439
Hi,
It has been cancelled.
-
Please cancel my free trial of avast clean up. The subscription number is as follows:*********
Thank you
-
Please cancel my free trial of avast clean up. The subscription number is as follows:*********
Thank you
Hi,
The trial of Cleanup associated with the provided activation code expired 25.03. 2021.
There is no active subscription associated with the provided activation code.
-
please cancel my subscription trial ************
-
please cancel my subscription trial ************
Hi,
It has been cancelled.
-
it wasn't, i still get the message it expires within 24 h
-
it wasn't, i still get the message it expires within 24 h
Hi,
The subscription that was associated with the activation code you provided, was cancelled. If you received a message saying that it expires within 24 hours, then it would be correct. The license is valid until 3/08/2021. This means that you can continue to use the premium version of the application until this date. It does not imply that the subscription will renew.
-
why Avast tried to withdraw the monthly subscription from my bank account a couple of days ago then?
-
why Avast tried to withdraw the monthly subscription from my bank account a couple of days ago then?
Hi,
When you say "a couple of days ago" are you referring to the 2nd of August 2021? On this date, at the time you received the notification of the auto-renewal subscription attempt, the subscription itself was still valid. Your subscription was cancelled at a time after you received this notification.
-
I wish to cancel my free trial & subscription to Avast Cleanup Premium
-
I wish to cancel my free trial and auto subscription for Avast Cleanup, number order 990994573439
-
I wish to cancel my free trial & subscription to Avast Cleanup Premium
Hi,
Would you please send the activation code or email used for this trial via PM in order for me to assist you?
-
I wish to cancel my free trial and auto subscription for Avast Cleanup, number order 990994573439
Hi,
You seemed to have cancelled this subscription already.
-
Hello. I'm having trouble cancelling the subscription, and I did not receive an order ID, so I was wondering whether it was possible to cancel by subscription number which would be ***********. And the purchase was made definitely through this email so I don't know why it does not appear in manage subscriptions as well. Thank you.
-
Hello. I'm having trouble cancelling the subscription, and I did not receive an order ID, so I was wondering whether it was possible to cancel by subscription number which would be ***********. And the purchase was made definitely through this email so I don't know why it does not appear in manage subscriptions as well. Thank you.
Hi,
It seems you had a typo in your email address (********233 @ gmail.com - instead of 2233). Nevertheless, your subscription has been cancelled.
-
Please cancel my Avast Cleanup subscription ************
-
Please cancel my Avast Cleanup subscription ************
Hi,
Your subscription has been cancelled.
-
Hi can you please cancel my free trial ********
Thank you
-
Hi can you please cancel my free trial ********
Thank you
Hi,
It has been cancelled.
-
Hello,
Please cancel my Avast Cleanup and Avast Premium Security (Multi-Device) subscription, thank you!
-
Hello,
Please cancel my Avast Cleanup and Avast Premium Security (Multi-Device) subscription, thank you!
Hi,
You seem to have an active subscription. Please make the request via your Avast Account https://support.avast.com/en-ww/article/Account-unsubscribe/
Or
Please contact support via https://support.avast.com/en-ww/contact/sales
-
hi could you please cancel my premium cleanup subscription as its not appearing in my subscriptions and i never received an email with an order id.
-
hi could you please cancel my premium cleanup subscription as its not appearing in my subscriptions and i never received an email with an order id.
Hi,
Can you please send me your first, last name and country via PM and I will try to locate it?
-
Hi there can you please cancel my free trial subscription it does not appering in my account where to unsubscribe. tnx
-
Hello, I wish to cancel my free trial and auto-renewal for Avast Cleanup.
My subscription number is ***********
I signed up before having an user account with an e-mail, so I never got an order number.
-
Hi there can you please cancel my free trial subscription it does not appering in my account where to unsubscribe. tnx
Hi,
Can you please send me your first, last name and country or activation code via PM, and I will try to locate it?
-
Hello, I wish to cancel my free trial and auto-renewal for Avast Cleanup.
My subscription number is ***********
I signed up before having an user account with an e-mail, so I never got an order number.
Hi,
It has been cancelled.
-
I wish to cancel my free trial, but I can't. I reseted my phone while the free trial is still going. I used the mobile version and used gcash
-
I wish to cancel my free trial, but I can't. I reseted my phone while the free trial is still going. I used the mobile version and used gcash
Hi,
Your payment was declined. The order could not be completed and was cancelled. You do not have any subscriptions.
-
Hello, I wish to cancel my free trial and auto-renewal for Avast Cleanup, but I can't find a way to do it.
My subscription number is ***********
Thanks
-
Hello, I wish to cancel my free trial and auto-renewal for Avast Cleanup, but I can't find a way to do it.
My subscription number is ***********
Thanks
Hi,
Your subscription was under ***y_k@2die4.com
It has been cancelled.
-
Good afternoon, could you please cancel my free trial of AVAST CLEANUP.
Thank you
Andrew
-
could you cancel my automatic renewal subscription for license key: ************
-
could you cancel my automatic renewal subscription for license key: ************
Hi,
It was converted from trial yesterday. If you wish to request a refund, please contact Avast support via https://support.avast.com/en-ww/contact/sales_refund_general
The order ID: 104640045600
You seem to have a typo in the email address used for the subscription.
-
***email removed for privacy reasons ***
^^ pretty sure there’s no typo in this one
Requested a refund
And if possible, could you please check if there’s auto-renewal for avast cleanup in this email?
It there’s one, it’d be great if you could cancel it for me
Thanks in advance
-
***email removed for privacy reasons ***
^^ pretty sure there’s no typo in this one
Requested a refund
And if possible, could you please check if there’s auto-renewal for avast cleanup in this email?
It there’s one, it’d be great if you could cancel it for me
Thanks in advance
The email address associated with the Cleanup subscription missed the "p".
Our system shows that your refund has been processed and the auto-renewal cancelled.
-
Please cancel my auto subscription . Order ID 105562647000.
-
Please cancel my auto subscription . Order ID 105562647000.
Hi,
It has been cancelled.
-
Hi,
Can you cancel the automatic billing after the free trial ? My subcription n° is ********************
Thank you for your help !
-
Hi,
Can you cancel the automatic billing after the free trial ? My subcription n° is ********************
Thank you for your help !
Hi,
It has been cancelled.
-
Hello, I wish to cancel my automatic subscription, free trial has already finished. But I dont know the order number, I can't find any letter in my email, so I know only number of my license - *******
Thank you
-
Hello, I wish to cancel my automatic subscription, free trial has already finished. But I dont know the order number, I can't find any letter in my email, so I know only number of my license - *******
Thank you
Hi,
It has already been cancelled.
It was registered to: r******black@vk.com
-
Good day, I reached out for customer support on this issue, but the chat webpage was bugged.
I wish to cancel the free trial of Cleanup before the first payment comes out. I can't afford it.
I can provide the order ID here or in a PM, if you require it.
Thanks.
-
Good day, I reached out for customer support on this issue, but the chat webpage was bugged.
I wish to cancel the free trial of Cleanup before the first payment comes out. I can't afford it.
I can provide the order ID here or in a PM, if you require it.
Thanks.
Hi,
It has been cancelled.
It was registered under: dj****0@gmail.com
-
Hi,
It has been cancelled.
It was registered under: dj****0@gmail.com
Yeah. That's my PayPal account. Thanks for your help. :D
-
Hello, I wish to cancel my auto-renewal for Avast Cleanup, but I can't find a way to do it.
ID: 91671488900
Mail:***removed for privacy reasons ***
-
Hello, I wish to cancel my auto-renewal for Avast Cleanup, but I can't find a way to do it.
ID: 91671488900
Mail:enjoy******@gmail.com
I suggest that you modify (or remove) your email address, it isn't wise to post it in a public forum.
-
Hello, I wish to cancel my auto-renewal for Avast Cleanup, but I can't find a way to do it.
ID: 91671488900
Hi,
This guide explains how to cancel an Avast Subscription https://support.avast.com/en-us/article/Unsubscribe-FAQ/
Nevertheless, your Avast Cleanup subscription was already cancelled (Mar/1/22).
-
Hello everybody, I wish to cancel my auto-reneval for Avast Cleanup Premium, but I can't find a way to do it.
Command number: 48271130408
Thanks.
-
Hello everybody, I wish to cancel my auto-reneval for Avast Cleanup Premium, but I can't find a way to do it.
Command number: 48271130408
Thanks.
Hi,
You used a different email address for this subscription @laposte.net
This guide explains how to cancel Auto-renewal (an Avast Subscription) https://support.avast.com/article/Unsubscribe-FAQ/
You seemed to have already cancelled the auto-renew subscription.
-
I am amazed at how Avast's subscription auto-renewal cannot be cancelled
'Avast Cleanup Premium
1349219394239
'Avast AntiTrack'.
100339427900
I want to cancel the above subscription, but the subscription does not appear.
Even the support URL does not connect.
In Japan, even support is not connected?
https://support.avast.com/ja-jp/index
I get a 'Galaxy 404' screen.
result:
https://support.avast.com/ja-jp/pageNotFound/?startURL=%2Favast_maintenance_page%3FstartURL%3D%252Fja-jp%252Findex
I keep getting a 404 screen over here, no matter how many times I try.
I also wonder why it doesn't show my current subscription in the first place!
From there, I have no choice but to contact support, but I can't do that either!
What the heck should I do?
I wasted a lot of time for this investigation.
If possible, I'd like to ask you to cancel the order that corresponds to the above order number there, please.
We can only hope for your assistance.
https://support.avast.com/ja-jp/pageNotFound/?startURL=%2Favast_maintenance_page%3FstartURL%3D%252Fja-jp%252Findex
-
@ Stephan7
Your first link works for me using a windows10 laptop.
Given the error message you gave ''Galaxy 404'' was this on a Galaxy mobile device, phone or tablet ?
If so are able to connect using a Windows PC/Laptop (and does that work) ?
I will try and draw some attention to your post.
-
Thanks for your reply.
I am using a Mac computer and using Chrome as my browser.
Again, I clicked on the support center URL in question from the email I received at the time of purchase, and the support center screen came up with no problem!
Sorry for the trouble.
I don't know why I couldn't get through to the support center during the daytime Japan time.
I've solved the problem, so I'm fine.
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You're welcome.
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I wish to cancel the free trial of Cleanup before the first payment comes out. I can't afford it.
SUBSCRIPTION: *****************
Thanks
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I wish to cancel the free trial of Cleanup before the first payment comes out. I can't afford it.
SUBSCRIPTION: *************
Thanks
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it.
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I wish to cancel the free trial of Cleanup before the first payment comes out. I can't afford it.
SUBSCRIPTION: ******************
Thanks
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it.
I used a paypal account for the trial, so I dont see any link to cancell in the confirmation email.
Regards
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I wish to cancel the free trial of Cleanup before the first payment comes out. I can't afford it.
SUBSCRIPTION: ******************
Thanks
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it.
I used a paypal account for the trial, so I dont see any link to cancell in the confirmation email.
Regards
Hi,
You used a different email address for this trial m***@randallcoffee.com
Nevertheless, your subscription has been cancelled.
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I want to cancel my subscription
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I want to cancel my subscription
Hi,
It was cancelled today.
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Hello...I would like to cancel my Avast Cleanup order number 110984555700 I find it doesn't do much for the price I pay. Thx.
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Hello...I would like to cancel my Avast Cleanup order number 110984555700 I find it doesn't do much for the price I pay. Thx.
Hi,
You can do so via https://support.avast.com/en-ca/contact/sales or your Avast Account. More information can be found here:https://support.avast.com/en-ca/article/Unsubscribe-FAQ/
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Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I don't have my License
my email account for registration is ***************
Thank you very much!
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Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I don't have my License
my email account for registration is "the same as the one used to sign in for the forum"
Thank you very much!
I suggest you modify your post (as I have done) and remove your email address from a public forum or it could be harvested.
Avast Team members should be able to see your avast forum details.
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Hi I never recieved an email when I signed up for my free trial. When I try to cancel it, it takes me to a website but there it says I have no subscriptions or cards on file. I remember putting it in then i saw that it said some subscriptions may not appear here. I go back to the desktop app and theres no way to cancel it in there. The only available info I have is "Subscription: ***************
TLDR; please cancel my subscription from auto renewing
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Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I don't have my License
my email account for registration is ***************
Thank you very much!
Hi,
You have a subscription for Avast Cleanup Premium, but it is not a trial.
Please contact Avast Sales support via https://support.avast.com/contact/sales
The order ID is: 114827678200
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Hi I never recieved an email when I signed up for my free trial. When I try to cancel it, it takes me to a website but there it says I have no subscriptions or cards on file. I remember putting it in then i saw that it said some subscriptions may not appear here. I go back to the desktop app and theres no way to cancel it in there. The only available info I have is "Subscription: ***************
TLDR; please cancel my subscription from auto renewing
Hi,
You had a typo in your email address (gmial.com).
The subscription has been cancelled from auto-renewing.
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Hello I was hoping you could cancel my subscription from auto renewing my email account for registration is XXXXXXXXXX
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Hello I was hoping you could cancel my subscription from auto renewing my email account for registration is (Snip email)
Not a good idea to post your email address in a public forum.
Given it is the same as the one used for the forum it can be checked that way.
You should also be able to do this for yourself:
<snip quote>
Hi,
You can do so via https://support.avast.com/en-ca/contact/sales or your Avast Account. More information can be found here https://support.avast.com/en-ca/article/Unsubscribe-FAQ/
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Hello I was hoping you could cancel my subscription from auto renewing my email account for registration is XXXXXXXXXX
Hi,
You do not seem to have a trial subscription under the email address you provided, but there seems to be one under hotmail.com
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Hello, I wish to cancel my automatic subscription, please, but I dont know the order number, It didnt came up to my email, only number of my license (XXXXXX-XXXXXX-XXXXXX)
Thank you
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Hello Petr,
Note that you can cancel your subscription as described here: https://support.avast.com/en-ww/article/account-unsubscribe/#pc
Or you can reach out to our support directly at:https://support.avast.com/en-ww/contact/sales_autorenewal#pc, so our specialists can help you via chat.
Also, please note that we removed your activation code from your post, as it is sensitive information on a public forum.
I hope this helps.
- Jovana
Avast Customer Support
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I wish to cancel my free trial and auto subscription for Avast Cleanup, subscription: SHR2EG-GWPD62-59LER6
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I wish to cancel my free trial order for Avast Cleanup Premium placed today #2280836824439.
I didn't want the multi device subscription.
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I wish to cancel my free trial order for Avast Cleanup Premium placed today #2280836824439.
I didn't want the multi device subscription.
Have you checked out the link given previously.
Hello Petr,
Note that you can cancel your subscription as described here: https://support.avast.com/en-ww/article/account-unsubscribe/#pc
<snip>
- Jovana
Avast Customer Support
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Hi I never recieved an email when I signed up for my free trial. When I try to cancel it, it takes me to a website but there it says I have no subscriptions or cards on file.
I wish to cancel my free trial and auto subscription for Avast Cleanup, subscription: ZTW2JX-SCBQZ2-5U4EDJ
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HI I wish to cancel my AVASTCLEANUP PREMIUM SUBSCRIPTION but doesnt show me any subsription on my account setting subscription (avast.com) i see all number of this subscription and note avast cleanup SUBSCRIBED next charge April 12 2024 on my computer windows app avast cleanup but i cant do nothing,please help
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HI I wish to cancel my AVASTCLEANUP PREMIUM SUBSCRIPTION but doesnt show me any subsription on my account setting subscription (avast.com) i see all number of this subscription and note avast cleanup SUBSCRIBED next charge April 12 2024 on my computer windows app avast cleanup but i cant do nothing,please help
Try the following:
Request help from Avast. https://support.avast.com/en-us/contact (https://support.avast.com/en-us/contact)
If you don't have an order # use 00000000 then explain your problem.
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Hello, I would like to cancel my Avast Cleanup Premium subscription.
I chose the 60 day trial and provided my PayPal details. But I no longer have access to the email address on which I received the avast order number. So I can't manage the subscription or cancel it. How to do ?
This is the number of my license: *moderated*
THANKS.
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Hello, I would like to cancel my Avast Cleanup Premium subscription.
I chose the 60 day trial and provided my PayPal details. But I no longer have access to the email address on which I received the avast order number. So I can't manage the subscription or cancel it. How to do ?
This is the number of my license: *moderated*
THANKS.
Hi @John608, we have now canceled this subscription as per your request.
Generally speaking, in situations like this, we recommend that you contact our support at https://support.avast.com/
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Please cancel my Avast Cleanup subscription KEW76R-7Q9H7J-4HUFH2.
Thanks
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i submited to false positive form long back still avast is not cleared please do needfull what i have to do
i have cleaned everything and changed server long back still it is showing website has error
https://www.fresherstech.com
please check and slow asap
here is scan report
https://www.virustotal.com/gui/url/3b9d0b0040721ec96afc5322b334a21dabf2e35ec6858bb93a7ba1f4d0f95cfd