Avast WEBforum

Avast Products => Avast Cleanup (former GrimeFighter) => Topic started by: seannymc on March 05, 2019, 04:07:00 PM

Title: Cancel Avast Cleanup free trial and auto subscription
Post by: seannymc on March 05, 2019, 04:07:00 PM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on March 06, 2019, 09:19:48 AM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708

Hi,

I just cancelled your subscription.

The trial period is still valid until March 11 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: halis.michal on March 11, 2019, 09:43:10 AM
Hello, I wish to cancel my automatic subscription and get my money back (free trial has already finished) please, but I dont know the order number, It didnt came up to my email, only number of my license (6Q7CZU-NY6992-45C8CN)

Thank you
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Asyn on March 11, 2019, 09:51:59 AM
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: moe111 on March 19, 2019, 01:02:15 PM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708

Hi,

I just cancelled your subscription.

The trial period is still valid until March 11 so you can still enjoy our product until then.

Thank you and have a nice day.


Isn't there a way to do my own cancellation?
I thought it would be more appropriate.

Thanks
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on March 19, 2019, 02:11:21 PM
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708

Hi,

I just cancelled your subscription.

The trial period is still valid until March 11 so you can still enjoy our product until then.

Thank you and have a nice day.


Isn't there a way to do my own cancellation?
I thought it would be more appropriate.

Thanks

Hi,

you can follow the instructions here: https://support.avast.com/en-ww/article/Cancel-auto-renewal
If it won't work for some reason, let me know and I will cancel it for you so you won't lose your money.

Regards.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: moe111 on March 22, 2019, 12:36:24 PM
Hi,

Since this is a trial license, there is no unsubscribe button when I go to subscriptions in my account. Therefore, I can't cancel it.
Can you kindly cancel it for me.

Thanks.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on March 25, 2019, 11:53:51 AM
Hi,

Since this is a trial license, there is no unsubscribe button when I go to subscriptions in my account. Therefore, I can't cancel it.
Can you kindly cancel it for me.

Thanks.

Hi,

I just cancelled your subscription.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Cecilia34 on March 27, 2019, 10:56:27 AM
voglio cortesemente cancellare il mio periodo di prova per avast cleanup premium con ordine numero 30339160108.
grazie mille
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Asyn on March 27, 2019, 11:01:32 AM
Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: escoda645 on April 25, 2019, 05:44:22 PM
I want to cancel avast cleanup premium free trial.  Order ID 17009883638
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: BWhit on April 25, 2019, 06:19:54 PM
Quote
I want to cancel avast cleanup premium free trial.  Order ID 17009883638


Hi escoda645,

I have cancelled the auto-renewal subscription for your trial product now, and you will not be automatically charged for any paid subscription in relation to this license.

The trial itself is still valid until Jun/19/2019, so you can continue to enjoy our product until then.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: slush510 on May 15, 2019, 03:40:42 PM
I want to cancel the auto-renewal subscription for Avast Cleanup. I only have the licence # B8EPKV-N6LD42-5LC6NA
Can you kindly cancel it for me?
Thx
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: BWhit on May 15, 2019, 05:40:53 PM
Hi slush510,

I'm afraid that the auto-renewal for the license number you quoted has already been processed today, so I have instead notified our distributor to refund the payment for you. They will arrange this transaction and notify you in due course.

Please be aware, it may take between 5 to 7 business days to complete the refund process, and to have the funds back in your account.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: elvina on November 23, 2019, 05:29:00 PM

Hi, I wish to cancel my auto-renewal subscription for my avast cleanup premium. But I can't seem to find the option to cancel. Unfortunately, I did not receive a confirmation email but I have my license ID. Please advise me. Thank you.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on November 25, 2019, 09:22:21 AM

Hi, I wish to cancel my auto-renewal subscription for my avast cleanup premium. But I can't seem to find the option to cancel. Unfortunately, I did not receive a confirmation email but I have my license ID. Please advise me. Thank you.

Hi,

unfortunately I am not able to track down your record based on the email you have registered here on the forum.

Ideally I would need your activation code to be able to pair it with your record, so please send it to me via PM and I will cancel the subscription for you.

Thank you!
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: nataliia.zhemanova on November 27, 2019, 01:55:19 PM
I want to cancel the auto-renewal subscription for Avast Cleanup. Order ID 69695576200
Can you cancel it for me?
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on November 27, 2019, 04:34:23 PM
I want to cancel the auto-renewal subscription for Avast Cleanup. Order ID 69695576200
Can you cancel it for me?

Hi,

Auto-renewal has been cancelled.
Title: R: Cancel automatic Avast Cleanup subscription
Post by: asia14082 on December 03, 2019, 06:09:19 PM
Hello, I want to cancel my automatic subscription and get my money back. The last order number is A00021174469.
thank you very much
Title: Re: R: Cancel automatic Avast Cleanup subscription
Post by: Stellarman on December 04, 2019, 12:21:35 PM
Hello, I want to cancel my automatic subscription and get my money back. The last order number is A00021174469.
thank you very much

Hi,

if you want a refund please navigate to this URL: https://support.avast.com/en-us/contact/sales_refund and submit your request there.
Customer support will contact you afterwards about the progress of the refund.

Thank you.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: vladislav.fedorov777 on December 12, 2019, 08:25:18 PM
Hello
I would also like to cancel all of my Avast subscriptions.
Thank you
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on December 13, 2019, 09:32:26 AM
Hello
I would also like to cancel all of my Avast subscriptions.
Thank you

Hi,
Please see this article: https://support.avast.com/en-ww/article/Account-Subscription
and if need be, please create a ticket by visiting this site:https://support.avast.com/en-ww/contact/
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: mindelioo on December 13, 2019, 09:06:50 PM
Hello,

i think, that I canceled my subscription, but can i ask to check if it canceled or not? Order ID 42151037608.

thank You.   
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on December 16, 2019, 08:44:44 AM
Hello,

i think, that I canceled my subscription, but can i ask to check if it canceled or not? Order ID 42151037608.

thank You.

Hi,

your subscription has already been cancelled on December 13.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: monsieur_wounds on December 16, 2019, 10:10:27 AM
Hi,
wish to cancel my free trial avast cleanup

licence CZKNTB-62YYY2-4FL9LS

Never received a confirmation email. Is that a scam ? I spent an hour looking for a solution. I can't afford the luxury of loosing so much time.

Regards.

Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on December 16, 2019, 10:55:52 AM
Hi,
wish to cancel my free trial avast cleanup

licence CZKNTB-62YYY2-4FL9LS

Never received a confirmation email. Is that a scam ? I spent an hour looking for a solution. I can't afford the luxury of loosing so much time.

Regards.

Hi,

I just cancelled your subscription.

The trial period is still valid until January 30 2020 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: monsieur_wounds on December 16, 2019, 03:06:41 PM
Thank you.
Actually, after that experience, I want to cancel my subscription to avast completely.

N4CSL5-ML3HDJ-45C7F6

I hope you understand I don't think I want to trust avast anymore.

Nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on December 18, 2019, 10:39:11 AM
Thank you.
Actually, after that experience, I want to cancel my subscription to avast completely.

N4CSL5-ML3HDJ-45C7F6

I hope you understand I don't think I want to trust avast anymore.

Nice day.

Hi,

This is for Avast Free Antivirus.
If you wish to uninstall it then please follow this guide:
https://support.avast.com/en-ww/article/Uninstall-Antivirus
Please PM me if you have a different subscription.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: inguk on December 18, 2019, 11:35:15 PM
I would like to have my free trial of Avast Cleanup Premium cancelled immediately.

My order id is: 28949503808

It honestly is impossible to cancel this free trial. And from reading all the posts, it seems that nothing has been fixed to resolve this.

I would go as far as to presume that this is deliberate.

Service like this (the lack of rather) deters me from even thinking about renewing my paid subscription again.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on December 19, 2019, 12:29:04 PM
I would like to have my free trial of Avast Cleanup Premium cancelled immediately.

My order id is: 28949503808

It honestly is impossible to cancel this free trial. And from reading all the posts, it seems that nothing has been fixed to resolve this.

I would go as far as to presume that this is deliberate.

Service like this (the lack of rather) deters me from even thinking about renewing my paid subscription again.

Hi,

could you please check whether you have another order ID because the one you have provided is connected with Avast Internet Security.

Ideally if you could send me the license key which is used in you Cleanup product I would be able to find your record and cancel the subscription there.

Thank you.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Christine190 on December 20, 2019, 10:07:08 AM
Hi, I've also been trying to cancel my Avast Cleanup Pro Subscription and it hasn't been working. I never got an order confirmation email from Avast after the free trial was activated, so I'm unable to find my Order ID and Password too. Honestly, it's been a struggle to cancel the autorenewal and after hours of being on this forum, I think this is the only way to do it.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on December 20, 2019, 12:27:03 PM
Hi,

Please PM me the email address you used for the subscription to the free trial.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Christine190 on December 21, 2019, 07:43:04 AM
I'm new to this site, so I'm not sure if I sent the PM correctly. Please let me know.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Paul982 on January 14, 2020, 08:52:10 PM
Hi i would like to cancel my free trial of avast cleanup but as everyone has mentioned there is no cancel button to do it myself also i dont have any order number for the free trial. Please cancel it for me thanks.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: bob3160 on January 14, 2020, 09:57:08 PM
Hi i would like to cancel my free trial of avast cleanup but as everyone has mentioned there is no cancel button to do it myself also i dont have any order number for the free trial. Please cancel it for me thanks.
Contact Sales:  https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Paul982 on January 15, 2020, 01:32:29 AM
It doesnt give me anywhere to explain to them what my problem is i only want to stop the subscription renewal on the cleanup program after the free trial runs out nothing more nothing less.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on January 15, 2020, 09:50:01 AM
It doesnt give me anywhere to explain to them what my problem is i only want to stop the subscription renewal on the cleanup program after the free trial runs out nothing more nothing less.

Hi,

Please PM me your email address or name used when registering or the activation code.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on January 15, 2020, 10:41:26 AM
It doesnt give me anywhere to explain to them what my problem is i only want to stop the subscription renewal on the cleanup program after the free trial runs out nothing more nothing less.

Hi,

I was looking for your record in our database based on the email you have registered here on the forum but all I can see there are licenses which expired in 2018.

Ideally I would need your activation code to be able to pair it with the correct record, so please send it to me via PM and I will cancel the subscription for you.

Thank you!
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Bill296 on January 25, 2020, 01:06:54 AM
I wish to Cancel Avast Cleanup free trial and auto subscription #  VDVLRH-98D5ZJ-4HU9U6.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: du.hofmann97 on January 26, 2020, 11:02:29 PM
Hi,

i wish to cancel my avast cleanup premium subscription for two licenses. i do however not have a receipt and don't know which e-mail they are linked to or if they're at all ( i think i got them with a free account). i can however see the license number in the desktop app, but cant figure out how to cancel them. it's RZU5MA-F89RG2-4YU52W
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on January 27, 2020, 09:14:11 AM
I wish to Cancel Avast Cleanup free trial and auto subscription #  VDVLRH-98D5ZJ-4HU9U6.

Hi,

I just cancelled your subscription.

The trial period is still valid until February 09 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on January 27, 2020, 09:16:53 AM
Hi,

i wish to cancel my avast cleanup premium subscription for two licenses. i do however not have a receipt and don't know which e-mail they are linked to or if they're at all ( i think i got them with a free account). i can however see the license number in the desktop app, but cant figure out how to cancel them. it's RZU5MA-F89RG2-4YU52W

Hi,

I just cancelled both of your subscriptions as you requested.

They are still valid until Feb/21/2020 and Apr/19/2020 so you can still enjoy our products until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: alank58 on January 28, 2020, 03:46:54 AM
I wish to cancel my clean-up order number 37478683139
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on January 28, 2020, 09:21:40 AM
I wish to cancel my clean-up order number 37478683139

Hi, your subscription was cancelled Jan/27/2020.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: tznpoint on February 13, 2020, 04:50:59 PM
I wish to cancel my free trial and auto subscription for Avast Cleanup with  PBP8NK-4YA9AJ-4W49XJ. Thank you.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on February 14, 2020, 08:22:28 AM
I wish to cancel my free trial and auto subscription for Avast Cleanup with  PBP8NK-4YA9AJ-4W49XJ. Thank you.

Hi,

It has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Simon365 on February 15, 2020, 02:30:58 PM
Please cancel my Avast Cleanup subscription CG8QM3-ZT38GJ-4WC9C2.

Thanks
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on February 17, 2020, 10:02:02 AM
Please cancel my Avast Cleanup subscription CG8QM3-ZT38GJ-4WC9C2.

Thanks

Hi,

I just cancelled your subscription.

The trial period is still valid until March 28 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: tripk2 on February 18, 2020, 03:28:54 PM
Hi, I'd like to cancel my AVAST Cleanup Trial, no way to do this on my end. Thanks
License: DXXLYF-2FWGLJ-4GU9CS
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on February 18, 2020, 03:46:01 PM
Hi, I'd like to cancel my AVAST Cleanup Trial, no way to do this on my end. Thanks
License: DXXLYF-2FWGLJ-4GU9CS

Hi,

I just cancelled your subscription.

The trial period is still valid until March 2 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: 7digital Dreams on February 18, 2020, 09:58:01 PM
Hi, I'd like to cancel my Avast Cleanup trial, but there's no button to resign or cancel before the end of the trial... Is that a joke? How can you offer a free trial, and then prevent the clients who tried it to cancel this trial if they don't wish to continue?

Looks really croocky to me...

My licence: LQFNGA-P2R9L2-4LU95W

Thanks a lot, I lost a lot of time with this story and I'm quite pissed.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on February 20, 2020, 08:51:28 AM
Hi, I'd like to cancel my Avast Cleanup trial, but there's no button to resign or cancel before the end of the trial... Is that a joke? How can you offer a free trial, and then prevent the clients who tried it to cancel this trial if they don't wish to continue?

Looks really croocky to me...

My licence: LQFNGA-P2R9L2-4LU95W

Thanks a lot, I lost a lot of time with this story and I'm quite pissed.

Hi,

I just cancelled your subscription.
The trial period is still valid until tomorrow so you can still enjoy our product until then.

I also noticed that you have Avast Premium Security Trial still valid until March 13, so if you would like to cancel the subscription for it as well, please let me know.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: 7digital Dreams on February 20, 2020, 03:50:29 PM
Hello, I'm sorry but I received this morning an email telling me that I'll be charged 39,99€ for the conversion of my trial into automatic subscription!

How can this be? At the same time as your email telling me this morning "The trial period is still valid until tomorrow so you can still enjoy our product until then"???

I even received a bill for this on my account, with an order number, whereas I've never ordered anything, and I'm trying for 3 days to stop everything.

Order number: #73561124700
Order date: 21/12/2019

I'll block any withdraw at my bank, but please can you make what is necessary to stop this masquarade??? And stop my Avast Premium Security trial as well... Or I'll have to get legal.

For your info, if you continue like this you'll soon have no customers anymore. On Trustpilot you fell down the 2 stars, and in the French version 95% of the last 30 comments are 1 star!!!

Thanks a lot in advance.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: KubaV on February 21, 2020, 10:21:33 AM
Hello, I'm sorry but I received this morning an email telling me that I'll be charged 39,99€ for the conversion of my trial into automatic subscription!

How can this be? At the same time as your email telling me this morning "The trial period is still valid until tomorrow so you can still enjoy our product until then"???

I even received a bill for this on my account, with an order number, whereas I've never ordered anything, and I'm trying for 3 days to stop everything.

Order number: #73561124700
Order date: 21/12/2019

I'll block any withdraw at my bank, but please can you make what is necessary to stop this masquarade??? And stop my Avast Premium Security trial as well... Or I'll have to get legal.

For your info, if you continue like this you'll soon have no customers anymore. On Trustpilot you fell down the 2 stars, and in the French version 95% of the last 30 comments are 1 star!!!

Thanks a lot in advance.

Hello,

We've canceled your subscription for Avast Premium Security as per your request. I can also confirm that the renewal of Avast Cleanup Premium was canceled and will be refunded.

The date of expiration and the date of charge for the renewal are not the same as the charge usually happens several days prior to license expiration. To avoid being charged you can cancel the subscription as this will only stop the upcoming charge from happening while the license will be valid until the expiration date.
The date of the next charge is available in the subscription menu in the product itself as well as Avast order portal and Avast account.

To cancel your subscription you can use the Avast customer portal:  https://www.avast.com/find-order
If you register with the same email address as you have used for activating the trial you can also use your Avast account from the website https://subscriptions.avast.com/ to cancel your subscription.
Last option is to contact Avast support where they can cancel your subscription as well: https://support.avast.com/en-ww/contact/enter
The whole procedure of how to cancel the subscription is available in our FAQs: https://support.avast.com/en-ww/article/126/

Thank you
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: bob3160 on February 21, 2020, 11:32:28 AM
@KubaV,
"the charge usually happens several days prior to license expiration."
Is that really a good practice? It would also result in an unexpected charge if you're waiting
till the last moment to cancel the use of the product.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: KubaV on February 24, 2020, 01:34:11 PM
I have double-checked this and I made a mistake here. In this case, the expiration date of the trial was 19th February and not 21st February. The expiration date of the trial was written in the email sent by Digital River after the first activation of the 60 days trial license.

I've also checked how the trials are charged and the renewal is charged on the day of expiration so the info I have provided in the previous message wasn't correct and I am sorry about this.
Subscription of Avast Premium Security was canceled and charge for Avast Cleanup Premium will still be refunded as stated in previous message.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: bob3160 on February 24, 2020, 01:54:50 PM
I have double-checked this and I made a mistake here. In this case, the expiration date of the trial was 19th February and not 21st February. The expiration date of the trial was written in the email sent by Digital River after the first activation of the 60 days trial license.

I've also checked how the trials are charged and the renewal is charged on the day of expiration so the info I have provided in the previous message wasn't correct and I am sorry about this.
Subscription of Avast Premium Security was canceled and charge for Avast Cleanup Premium will still be refunded as stated in previous message.
Thank you for the clarification.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: ktessele on February 25, 2020, 12:05:24 AM
Boa noite, fiz a compra do avast cleanup, por engano, pensei estar adquirindo a versão paga do Avast Antivirus, uma vez que hoje tenho sua versão gratuita, fiz tres solicitações de reembolso e o cancelamento no painel de pedidos, porém não recebi confirmação do cancelamento, gostaria de saber como devo proceder e onde posso verificar a efetivação do cancelamento.

ID do pedido: 45503960508
Nº da ultima solicitação de cancelamento: 10171553

Em anexo se encontra a imagem da tela de pedidos, onde o pedido está como expirado.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on February 25, 2020, 08:41:15 AM
Boa noite, fiz a compra do avast cleanup, por engano, pensei estar adquirindo a versão paga do Avast Antivirus, uma vez que hoje tenho sua versão gratuita, fiz tres solicitações de reembolso e o cancelamento no painel de pedidos, porém não recebi confirmação do cancelamento, gostaria de saber como devo proceder e onde posso verificar a efetivação do cancelamento.

ID do pedido: 45503960508
Nº da ultima solicitação de cancelamento: 10171553

Em anexo se encontra a imagem da tela de pedidos, onde o pedido está como expirado.

```````````````````
Hello, Your refund request has already been processed directly by our business partner.

The total amount will be credited to the same card used at the time of purchase.
==================
Olá, O seu pedido de reembolso já foi processado diretamente pela nossa parceira comercial.

O valor total será creditado no mesmo cartão utilizado no ato da compra e de acordo com a data de fechamento e pagamento da sua fatura.

=============

Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Laura240 on February 28, 2020, 09:20:18 AM
Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I only have the License #: FVASRK-GSBZJJ-4PL9H6

Thank you very much!
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on February 28, 2020, 09:28:55 AM
Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I only have the License #: FVASRK-GSBZJJ-4PL9H6

Thank you very much!

Hi,

I just cancelled your subscription.

The trial period is still valid until March 1 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on February 28, 2020, 09:37:43 AM
Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I only have the License #: FVASRK-GSBZJJ-4PL9H6

Thank you very much!

Hi,

It has already been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Tommy96 on March 22, 2020, 11:10:44 PM
Hello.

I would like to cancel my trial. Licensenumber: UBSFZ9-F95GZJ-49WLP6

Thanks.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on March 23, 2020, 10:27:32 AM
Hello.

I would like to cancel my trial. Licensenumber: UBSFZ9-F95GZJ-49WLP6

Thanks.

Hi,

This license number does not exist. Please PM me the email address used for this trial.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: xalapa52 on March 31, 2020, 12:37:59 PM
Hello

I don't see the 'cancel subscription' button or 'cancel automatic renewal' button on my Avast Cleanup free trial.
Can you please cancel it so I don't get charged when my trial expires?


Thanks!
Joaquín
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Stellarman on March 31, 2020, 02:20:13 PM
Hello

I don't see the 'cancel subscription' button or 'cancel automatic renewal' button on my Avast Cleanup free trial.
Can you please cancel it so I don't get charged when my trial expires?


Thanks!
Joaquín

Hi,

your subscription has already been cancelled earlier today.

The trial period is still valid until May 25 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: xalapa52 on March 31, 2020, 03:52:58 PM
Hello

What I see is tht Avast Premium has been canceled but Avast Cleanup hasen't been canceled.
When I login to my acount and go under My Licenses, it says it "Renewal date: May 26th, 2020).
I would need Avast Cleanup to be canceled so it says "Expired: May 26th, 2020").

License number: xxxxxxxxxxxxxxxx

Thanks,
Joaquín

Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Rolfen on March 31, 2020, 05:33:38 PM
Hello, as many have mentioned already, I purchased the trial license and need it to be canceled.
It really helped this old laptop I'm using get running without new RAM sticks.
Thanks for helping. ;)

License No. -> xxxxxxxxxxxxxx

P.S. Your verification picture is frustrating to read.
 
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Asyn on March 31, 2020, 05:45:51 PM
P.S. Your verification picture is frustrating to read.
Captcha is only needed for your first 3 posts. (Spam protection)
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Rolfen on March 31, 2020, 05:50:08 PM
P.S. Your verification picture is frustrating to read.
Captcha is only needed for your first 3 posts. (Spam protection)

Ah, I see.
I probably wouldn't come back here if that was permanent.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on April 01, 2020, 06:41:03 PM
Hello

What I see is tht Avast Premium has been canceled but Avast Cleanup hasen't been canceled.
When I login to my acount and go under My Licenses, it says it "Renewal date: May 26th, 2020).
I would need Avast Cleanup to be canceled so it says "Expired: May 26th, 2020").

License number: xxxxxxxxxxxxxxxx

Thanks,
Joaquín

Hi, I have checked our system and there is no planned renewal.
It will expire May 26th, 2020
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: r@vast on April 01, 2020, 06:43:38 PM
Hello, as many have mentioned already, I purchased the trial license and need it to be canceled.
It really helped this old laptop I'm using get running without new RAM sticks.
Thanks for helping. ;)

License No. -> xxxxxxxxxxxxxx

P.S. Your verification picture is frustrating to read.

Hi,

It has been cancelled.
Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Jozsef15 on April 02, 2020, 11:02:25 AM
do NOT delete my comment! this is unacceptable, what a scammer company!

cancel my subscription NOW! I checked my emails, I cancelled my subscrition in 2018, and today morning avast tried to take money from my bank account, cca 50 dollars - what is it??? cancel now!

7LLCEE-NXW4R2-5LL6AN

Title: Re: Cancel Avast Cleanup free trial and auto subscription
Post by: Asyn on April 02, 2020, 11:13:33 AM
do NOT delete my comment! this is unacceptable, what a scammer company!

cancel my subscription NOW! I checked my emails, I cancelled my subscrition in 2018, and today morning avast tried to take money from my bank account, cca 50 dollars - what is it??? cancel now!

7LLCEE-NXW4R2-5LL6AN
Please don't post the same request multiple times..!! Thanks
-> https://forum.avast.com/index.php?topic=218211.msg1540957#msg1540957