Author Topic: No option to create an exception  (Read 536 times)

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Offline flipside555

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No option to create an exception
« on: January 10, 2020, 12:12:20 PM »
I have Avast on two computers. They both regularly inform me that they have discovered an infection when I access YouTube.

On one computer, there is a button to add an exception. Clicking that gets rid of the alerts for a while. On the other computer, there is no button to add an exception. I guess I could dig down into the program on the second computer to add an exception every time this occurs, but I would rather have a button similar to the one on the first computer

Offline r@vast

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Re: No option to create an exception
« Reply #1 on: January 10, 2020, 03:07:54 PM »
Hi,

In general the option to "create an exception" depends on the type of detection.
Nevertheless, could you provide us with the Web Shield log file.
The web shield report is here:
C:\ProgramData\AVAST Software\Avast\report\WebShield.txt

Offline flipside555

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Re: No option to create an exception
« Reply #2 on: January 10, 2020, 04:20:08 PM »
Hi,

In general the option to "create an exception" depends on the type of detection.
Nevertheless, could you provide us with the Web Shield log file.
The web shield report is here:
C:\ProgramData\AVAST Software\Avast\report\WebShield.txt
Thanks, what is the easiest way to send it you?

Offline Pondus

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Re: No option to create an exception
« Reply #3 on: January 10, 2020, 04:32:57 PM »
Quote
Thanks, what is the easiest way to send it you?
Attach log here

see below the box you write in    Attachments and other options