Author Topic: Accessibility issues  (Read 67865 times)

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Offline rocksteady

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Re: Accessibility issues
« Reply #45 on: November 29, 2021, 10:56:24 AM »
The changed colour of AOS search results indicators (now feint green shield outline with tick inside) has been reported by users as difficult to see. The design change should be reconsidered by devs, as it is now a visual accessibility issue.
e.g.
https://forum.avast.com/index.php?topic=308668.0
https://forum.avast.com/index.php?topic=306942.msg1661874#msg1661874

« Last Edit: November 29, 2021, 11:00:36 AM by rocksteady »

Offline bob3160

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Re: Accessibility issues
« Reply #46 on: November 29, 2021, 01:37:38 PM »
The changed colour of AOS search results indicators (now feint green shield outline with tick inside) has been reported by users as difficult to see. The design change should be reconsidered by devs, as it is now a visual accessibility issue.
e.g.
https://forum.avast.com/index.php?topic=308668.0
https://forum.avast.com/index.php?topic=306942.msg1661874#msg1661874
I totally agree.

The notice that a site is safe or dangerous should be prominent.
Currently it is not.
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Offline dale5351

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Re: Accessibility issues
« Reply #47 on: February 21, 2022, 09:43:32 PM »
For about a week or less, I have not been able to open Avast page.  Avast seems to be running, but when I attempt to access the Avast user interface -- all I get is a black screen message telling me to restart my computer.  But even after a restart, I still get the same thing.  One effect of this is that I cannot look at / change the settings.

Offline DavidR

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Re: Accessibility issues
« Reply #48 on: February 21, 2022, 10:26:48 PM »
For about a week or less, I have not been able to open Avast page.  Avast seems to be running, but when I attempt to access the Avast user interface -- all I get is a black screen message telling me to restart my computer.  But even after a restart, I still get the same thing.  One effect of this is that I cannot look at / change the settings.

This isn't an accessibility issue as per the first post and as such off-topic.

Try an Avast Repair from the Control Panel > Programs > Uninstall a Program > Programs and Features < Select Avast - Uninstall.  This doesn't initiate the Uninstall but gives other options from the next screen - select Repair and follow.

If this doesn't resolve your problem, please start your own new topic.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Nunzio77

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Re: Accessibility issues
« Reply #49 on: February 22, 2022, 09:27:04 AM »
The changed colour of AOS search results indicators (now feint green shield outline with tick inside) has been reported by users as difficult to see. The design change should be reconsidered by devs, as it is now a visual accessibility issue.
e.g.
https://forum.avast.com/index.php?topic=308668.0
https://forum.avast.com/index.php?topic=306942.msg1661874#msg1661874
I totally agree.

The notice that a site is safe or dangerous should be prominent.
Currently it is not.

I quote!
Thank you and good day!
Nunzio
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Offline CBinRIC

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Re: Accessibility issues
« Reply #50 on: March 22, 2022, 07:31:52 PM »
I am new user and unsure if this is correct forum.
Free AVAST locked up the profiles for my Thunderbird and Firefox accounts this afternoon between 1-2 pm EDT.  Claims it found VBS:GAMAREDON-cm in both.

I found references on www to previous issues with AVAST locking up Mozilla products. 
Is there a way to validate if this is a false positive?  Have others reported issues?

Thank you.

Offline DavidR

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Re: Accessibility issues
« Reply #51 on: March 22, 2022, 08:47:55 PM »
I use both Firefox and Thunderbird as my default browser and email programs (for some considerable time) and haven't come across this.

However you don't give much information to work with.
What are the program versions for Firefox and Thunderbird  ?

What were you doing to trigger this ?
A screenshot of the alert with the more details option opened would have been very helpful.

I did a search on https://www.google.co.uk/search?q=VBS%3AGAMAREDON-cm and that returns many hits and some are related to Ukraine related malware.  Which in itself can disable firefox and thunderbird (first and third hits in the above search, though the third on is old).
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Offline alanb

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Re: Accessibility issues
« Reply #52 on: March 24, 2022, 06:34:17 PM »
It's a false positive (and now fixed).  Rest easy  8)

Offline Alexandra20

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Re: Accessibility issues
« Reply #53 on: May 05, 2023, 08:05:49 PM »
Please report any accessibility issues with our antivirus products in this thread.
By accessibility issues we mean issues related to readers (for example: JAWS, NVDA) bad colors, poor contrast, DPI issues etc..

Hi I have subscribed Avast Premium, but when I ask it to solve privacy problems, it asks me to subscribe again

Offline bob3160

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Re: Accessibility issues
« Reply #54 on: May 06, 2023, 12:29:38 AM »
Please report any accessibility issues with our antivirus products in this thread.
By accessibility issues we mean issues related to readers (for example: JAWS, NVDA) bad colors, poor contrast, DPI issues etc..

Hi I have subscribed Avast Premium, but when I ask it to solve privacy problems, it asks me to subscribe again
Request help from Avast - https://support.avast.com/en-ww/contact/
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Walter72

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Re: Accessibility issues
« Reply #55 on: June 18, 2023, 06:09:04 AM »
APS 23.5.6066 (build 23.5.8195.786)

So, I bought APS through PayPal. The order went through, Avast responded with e-mail to give me the activation code.
 
I enter the activation code and press on Resolve
https://imgur.com/IEhmUW7

only to be presented with an option to pay for the program again
https://imgur.com/hegVZ7E

and APS reverts to the free version
https://imgur.com/VR1FhM8

With any luck I hope this can be 'resolved'





Offline DavidR

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Re: Accessibility issues
« Reply #56 on: June 18, 2023, 10:42:00 AM »
@ Walter72

Please start your own 'new topic' as this is a different issue to the subject of post.

Please report any accessibility issues with our antivirus products in this thread.
By accessibility issues we mean issues related to readers (for example: JAWS, NVDA) bad colors, poor contrast, DPI issues etc..


Also check out this link -  Troubleshooting License Activation problems - https://support.avast.com/en-ww/article/Troubleshoot-activation
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Offline süleyman selçuk

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Re: Accessibility issues
« Reply #57 on: April 03, 2024, 03:44:33 PM »

First of all, it is one of the worst experiences that I have to write these into a 90's style forum page instead of receiving a decent support!

First thing I experience after installing Avast was random annoying Internet disconnection, which happens to be fixed only after restarting my device, but only sometimes! I tried to shut down shields (which I shouldn't) however it never became a solution.

Secondly, Avast installed an unnecessary browser into my computer which I don't use and will never use, that pops up any time.

Any solution?

Offline rocksteady

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Re: Accessibility issues
« Reply #58 on: April 03, 2024, 05:59:39 PM »
@süleyman selçuk This part of the forum is reserved for reporting Accessibility Issues only.

The definition of Accessibility Issues:
Please report any accessibility issues with our antivirus products in this thread.
By accessibility issues we mean issues related to readers (for example: JAWS, NVDA) bad colors, poor contrast, DPI issues etc..

Your question is not concerning an Accessibility Issue.
Please create a (NEW TOPIC) here: https://forum.avast.com/index.php?board=2.0
There it will be seen as a new item and responded to.