Please confirm that you tried the following sequence exactly as posted below:
1. Stop Outlook (check in the task manager whether OUTLOOK.EXE keeps running and kill it if necessary)
2. Start>Run>cmd
3. cd "\program files\alwil software\avast5\"
4. regsvr32 /u asoutext.dll
5. Start Outlook (the toolbar should NOT be visible and the plugin should NOT even be listed)
6. Stop Outlook (check in the task manager whether OUTLOOK.EXE keeps running and kill it if necessary)
7. regsvr32 asoutext.dll
8. Start Outlook (the toolbar might or might not be visible, and the plugin should be listed (hopefully not disabled))
Looking forward to seeing your results.
I think my problem is related. Please let me know if I should start a new thread.
I am running Windows Vista Ultimate x64 SP2 on an HP desktop computer with 4-core CPU and 4GB ram. I have two user accounts on this computer: mine and my wife's. I am running MS Outlook 2007 SP2 MSO. I just reinstalled the entire OS from scratch, and applied all of the updates. I am running AIS 5.0.545.
When I start Outlook in my account, everything works fine (the Avast add-in starts and the Avast toolbar shows up). But when I go to my wife's account and start up Outlook, the Avast add-in runs, but there is no Avast toolbar. The mail is being sorted properly into the spam folder, but I have no toolbar buttons to indicate that an email is/isn't spam.
When I check Tools/Trust Center/Add-ins on my wife's Outlook, the Avast addin isn't there. But when I click on the "Manage:" dropbox below and select "Exchange Client Extensions" and then "Go", it does show the "avast 5" entry in the Add-in Manager window, and it is selected (box is checked). When I tried to perform the seven steps outlined above, I get the error message saying the "module asoutext.dll loaded but the call to DIIRegisterServer failed with error code 0x8007005."
I originally installed AIS last week before I wiped and reloaded Vista. As I recall, the Avast toolbar showed up correctly in Outlook under both my and my wife's user accounts. It also works correctly on her laptop where I have it installed.
Is this an application bug? Or has it somehow "used up" its license because I reinstalled it on the same computer? I have the license for three computers for two years. It is mostly working on my wife's Outlook, but I think the "Spam/not Spam" buttons are pretty important.
Any suggestions?
>>>> Clay >>>>