Bonjour SafeSurf,
I know you are awaiting for my answer, but now my grandchildren occupy my whole days …
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I even downloaded 4 different setup files for Avast 5, I say different because their sizes in Windows Explore are different:
- one file named setup_av_free_fre.exe downloaded on 10th of July, size is 47967 kB
- one file named setup_av_free.exe downloaded on 11th of July, size is 52525 kB
- one file named setup_av_free.exe downloaded on 12th of July, size is 53164 kB
- one file named setup_av_free.exe downloaded on 16th of July, size is 53551 kB
All these files are for Avast 5.0.594.0 version, 3 of them have the same name and 3 different sizes !!!???
Each time I tried to install Avast 5 I always uninstalled the previous version installed. The first installation of Avast 5 was onto disk G: (not accidentally) after having uninstalled Avast 4 from disk C:, all following attempts onto disk C:.
Even I am logged in the Avast Support Center, with the URL you gave me
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71I get the warning:
ERROR: You are not allowed to view this article or the article does not exist. I don't know how to save a memory dump, I am looking for a solution through Google.
Please, can you give me the URL of a page explaining how to do a memory dump ?
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Yesterday I made a first installation of Avast 5 in the PC of my niece: everything is OK.
Pierre