Hi Avast team,
what a nobrainer!!! You cannot treat your customers this way.
I persuaded all of my clients to move to AVAST just because of RA and it's ease of use (and the argument that they don't have to spend additional money for a separate TW/similar software licenses is pretty strong). Now it's gone without any kind of warning and I look like an idiot...and I don't like that feeling.
So... You've just lost few dozens of paying customers.
Regards,
Pavel
Sorry but I think you're rushing things a bit. The promise has already been made to bring it, or something similar, back.
Like you, I'd like that to happen yesterday. Unlike you, I'm willing to wait a while for it to happen.
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I don't think so. The promise had been made like 14 days ago and what happened? Absolutely nothing. Professional approach would be to bring it back ASAP, not to make some vague promisses.
I'm not sure what ideal world you live in and what kind of customers you support but my customers are mainly lawyers. I'm being paid for some level of support and we paid AVAST for an AV solution with some feature set (I don't give a damn about firewalls and cleaners and other bloatware, but RA was the crucial thing why we chose AVAST). The entire process relied on it and they suddenly removed it without a single word of warning. The explanation why they did so is the most stupid I've ever seen.
Instead of doing something reasonable (like drinking beer for instance), I had to figure out what happened (which required to find this forum first) and now I have to go to my customer, fix his problem personally and then configure some alternative remote access to the office. Then we'll discuss what to do next (and certainly they will not like the idea to buy some other software, especially because of the fact they ditched some alternative AV program and bought AVAST exactly for this purpose).
Hopefully you understand my frustration.
Anyway, we paid for something and they took it away. So my conclusion is simple - I'm no longer willing to pay for the software and very likely we'll want our money back. I must assure you that companies understand way better these arguments than other kinds of complaints.