Author Topic: Unable to cancel Avast Cleanup Premium free trial on the last day  (Read 28324 times)

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Online Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #75 on: October 26, 2018, 09:24:10 AM »
Please cancel my subscription Avast Cleanup Premium. My order ID is 23427445808.

Hi,

your subscription has already been cancelled on October 25th.

The trial period is still valid until November 2nd so you can still enjoy our product until then.

Thank you and have a nice day.

Offline mvitt

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #76 on: October 27, 2018, 07:56:04 AM »
Hello,

I have the same problem with my licence Avast Cleanup.
The license expires in March 2019 and I don't want renewed it.

Please cancel my subscription Avast Cleanup Premium.
ID order: 45990023500
Licence: LDQ8RU-MB35TJ-4U45ZW

Offline Jennifer181

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #77 on: October 27, 2018, 11:28:37 AM »
Hi,
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" or something of the sort. By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.
My order ID is 35247618462 and the e-mail associated with it lilly.laanepere@gmail.com.

I installed Avast Free Antivirus on my computer.  I now have purchased Kapersky but am unable to uninstall the Avast Programme from my computer.  I have tried Uninstall without any success and I have tried deleting programme files, but get the message that I dont have permission to do so.  How do I get Avast off my computer?

Offline Asyn

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #78 on: October 27, 2018, 03:42:36 PM »
I installed Avast Free Antivirus on my computer.  I now have purchased Kapersky but am unable to uninstall the Avast Programme from my computer.  I have tried Uninstall without any success and I have tried deleting programme files, but get the message that I dont have permission to do so.  How do I get Avast off my computer?
Follow instructions: https://www.avast.com/uninstall-utility
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Online Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #79 on: October 29, 2018, 12:27:11 PM »
Hello,

I have the same problem with my licence Avast Cleanup.
The license expires in March 2019 and I don't want renewed it.

Please cancel my subscription Avast Cleanup Premium.
ID order: 45990023500
Licence: LDQ8RU-MB35TJ-4U45ZW

Hi,

the auto renewal associated with your license has already been cancelled on October 27th.

Thank you and have a nice day.

Offline holtkamp

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #80 on: November 12, 2018, 03:14:32 PM »
Hello,

I have installed the 60 days testversion of Avast Cleanup on November 10th and I did not get any email with an ID order until today
The license expires in January 2019 and I don't want renewed it.
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" . By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.

Please cancel my subscription Avast Cleanup Premium.
ID order: ??????
Licence: ES4UNT-L65HS2-47C6AJ and the e-mail associated with it holtkamp@t-online.de

Offline ajahandarfard

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #81 on: November 12, 2018, 04:57:30 PM »
Hi, I would like to cancel my subscription before I get charged as well. My order ID is 15344520738. Please let me know when it is done.

Online bob3160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #82 on: November 12, 2018, 05:37:17 PM »
Hi, I would like to cancel my subscription before I get charged as well. My order ID is 15344520738. Please let me know when it is done.
The proper way to do that is to contact Customer Support.
Contact Support https://support.avast.com/contact
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Online Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #83 on: November 13, 2018, 09:31:30 AM »
Hello,

I have installed the 60 days testversion of Avast Cleanup on November 10th and I did not get any email with an ID order until today
The license expires in January 2019 and I don't want renewed it.
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" . By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.

Please cancel my subscription Avast Cleanup Premium.
ID order: ??????
Licence: ES4UNT-L65HS2-47C6AJ and the e-mail associated with it holtkamp@t-online.de


Hi,

your subscription has already been cancelled on November 11th.

The trial period is still valid until January 10th so you can still enjoy our product until then.

Thank you and have a nice day.

Online Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #84 on: November 13, 2018, 09:33:41 AM »
Hi, I would like to cancel my subscription before I get charged as well. My order ID is 15344520738. Please let me know when it is done.

Hi,

your subscription has already been cancelled on September 24th.

The trial period is still valid until November 24th so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Darren102

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #85 on: November 21, 2018, 09:56:02 AM »
Hi, I also cannot cancel! My licence: CUVEY5-EYLQU2-53C7Y2 The account is under D.WHITECROSS Can you cancel please.

Online Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #86 on: November 21, 2018, 01:35:39 PM »
Hi, I also cannot cancel! My licence: CUVEY5-EYLQU2-53C7Y2 The account is under D.WHITECROSS Can you cancel please.

Hi,

your subscription has already been cancelled on November 8th.

The trial period is still valid until November 23rd so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Darren102

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #87 on: November 21, 2018, 08:17:27 PM »
Quote
Hi,

your subscription has already been cancelled on November 8th.

The trial period is still valid until November 23rd so you can still enjoy our product until then.

Thank you and have a nice day.

Thank you for your help  ;)

Offline alpharitto

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #88 on: December 07, 2018, 03:51:46 PM »
Hi,
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" or something of the sort. By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.
My order ID is 35247618462 and the e-mail associated with it lilly.laanepere@gmail.com. Xvideos Youporn Xhamster
I am unable to log in even using the details supplied in Avast's confirmation e-mail, let alone cancel the subscription to CleanUp Premium within the 60 days.
A con, pure and simple.
« Last Edit: December 07, 2018, 09:19:45 PM by alpharitto »

Offline Darren104

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #89 on: December 10, 2018, 03:42:45 AM »
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel. 

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Shame on you, this is no way to do business.

license 4J58UP-PQ5YYJ-5JL7K2 Avast Cleanup and
License XWYHJD-3WV5H2-5J47X6 Avast free antivirus

and no need to continue with free versions i dont wanrt them or any thing you are forcing mre to purchase. please do not bill me for renewal fee cancell asap