Author Topic: Cancel Avast Cleanup free trial and auto subscription  (Read 37787 times)

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Offline sungurbey

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #75 on: April 07, 2020, 02:18:16 PM »
Hello! I canceled the avast clean up  service. An e-mail was sent that they returned their fee. but it has not yet reached my bank account. what should I do ?
my order number is: 75197704100


Offline Asyn

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #76 on: April 07, 2020, 02:23:42 PM »
Be patient, a refund can take up to 7 business days. Note, don't submit multiple tickets (FIFO).
Win 8.1 [x64] - Avast PremSec 20.7.2421.B#1 [UI.544] - CC 5.70 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Leah18

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #77 on: April 10, 2020, 02:04:25 PM »
Hi,

I would also like to cancel my free trial of Avast cleanup premium, please could it be cancelled for me, as I have not received an order number and so am unable to do so myself.

Thank you!

License key: 2GCHFX-UPL992-5AL9T6

Offline Rado4

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #78 on: April 12, 2020, 04:43:09 PM »
Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #79 on: April 14, 2020, 10:58:02 AM »
Hi,

I would also like to cancel my free trial of Avast cleanup premium, please could it be cancelled for me, as I have not received an order number and so am unable to do so myself.

Thank you!

License key: 2GCHFX-UPL992-5AL9T6

Hi,

I just cancelled your subscription.

The trial period is still valid until March 17 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #80 on: April 14, 2020, 10:58:47 AM »
Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!

Hi,

I just cancelled your subscription.

The trial period is still valid until May 9 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Rado4

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #81 on: April 15, 2020, 01:11:47 AM »
Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!

Hi,

I just cancelled your subscription.

The trial period is still valid until May 9 so you can still enjoy our product until then.

Thank you and have a nice day.

Hi! Got a quick question... When I open my subscriptions in the app it says that the renewal date is 8th of May. Is this normal or it is just not updated yet?

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #82 on: April 16, 2020, 10:38:37 AM »
Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!

Hi,

I just cancelled your subscription.

The trial period is still valid until May 9 so you can still enjoy our product until then.

Thank you and have a nice day.

Hi! Got a quick question... When I open my subscriptions in the app it says that the renewal date is 8th of May. Is this normal or it is just not updated yet?

Hi, this is quite interesting and to be honest I haven't seen it before. Based on the discussion I had with our developers it might be probably caused by a different time zones on our server and on you client.

Offline Rado4

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #83 on: April 16, 2020, 06:37:19 PM »
Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!

Hi,

I just cancelled your subscription.

The trial period is still valid until May 9 so you can still enjoy our product until then.

Thank you and have a nice day.

Hi! Got a quick question... When I open my subscriptions in the app it says that the renewal date is 8th of May. Is this normal or it is just not updated yet?

Hi, this is quite interesting and to be honest I haven't seen it before. Based on the discussion I had with our developers it might be probably caused by a different time zones on our server and on you client.

Hi, thank you very much for your reply! It has been changed and shows 9th now but it is written that the renewal date is 9th and nothing about expiry date. On my Avast Premium I have the expiry date written. Excuse me but just haven't been in a similar situation before and am a bit confused. Hopefully it is all good and it won't be renewed on the 9th.

Thank you once again!
Have a good day and take care!

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #84 on: April 17, 2020, 09:00:37 AM »
Hello! I would like to cancel my trial Cleanup subscription please. The license is: WDDEFE-Y87962-58L9E6. Thank you in advance!

Hi,

I just cancelled your subscription.

The trial period is still valid until May 9 so you can still enjoy our product until then.

Thank you and have a nice day.

Hi! Got a quick question... When I open my subscriptions in the app it says that the renewal date is 8th of May. Is this normal or it is just not updated yet?

Hi, this is quite interesting and to be honest I haven't seen it before. Based on the discussion I had with our developers it might be probably caused by a different time zones on our server and on you client.

Hi, thank you very much for your reply! It has been changed and shows 9th now but it is written that the renewal date is 9th and nothing about expiry date. On my Avast Premium I have the expiry date written. Excuse me but just haven't been in a similar situation before and am a bit confused. Hopefully it is all good and it won't be renewed on the 9th.

Thank you once again!
Have a good day and take care!

Ok, when it comes to the communication in the UI, I think there is a different version of it in your Avast Premium which is capable of displaying more granular information than the UI in Avast Cleanup and therefore you see a slightly different information there.
Anyway I just double checked the license you sent me: WDDEFE-Y87962-58L9E6 and the subscription for this license has been cancelled for sure so you won't be charged for this one.

Thank you and keep safe.

Offline lady19starlight

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #85 on: April 25, 2020, 11:49:16 AM »
Hello,

I would like to have my free trial of Avast Cleanup Premium canceled. I have not received an order number, so I can only give you my licence: 4XXXXXXXXXXXX2

Thank you in advance!
« Last Edit: April 27, 2020, 10:49:23 AM by r@vast »

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #86 on: April 27, 2020, 10:51:00 AM »
Hello,

I would like to have my free trial of Avast Cleanup Premium canceled. I have not received an order number, so I can only give you my licence: 4XXXXXXXXXXXX2

Thank you in advance!

Hi,

Your license subscription has been cancelled.

Offline Justas7

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #87 on: May 04, 2020, 12:23:28 PM »
Hello, I would like you to cancel my avast cleanup subscription. Subscription number is ExxxxxxxJ . Thank you.
« Last Edit: May 04, 2020, 04:01:30 PM by r@vast »

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #88 on: May 04, 2020, 04:02:03 PM »
Hello, I would like you to cancel my avast cleanup subscription. Subscription number is ExxxxxxxJ . Thank you.

Hi,

It has been cancelled.

Offline miled.moussa

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #89 on: May 05, 2020, 04:41:32 PM »
Hello!

I would like to cancel my trial Cleanup subscription please.
The license is: FxxxxxxxxxxxJ.

Thank you in advance!
« Last Edit: May 06, 2020, 09:30:35 AM by r@vast »