Author Topic: Cancel Avast Cleanup free trial and auto subscription  (Read 181124 times)

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Offline avankerk

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #345 on: July 21, 2022, 07:32:34 PM »
Hello...I would like to cancel my Avast Cleanup order number 110984555700  I find it doesn't do much for the price I pay.  Thx.

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #346 on: July 22, 2022, 10:00:53 AM »
Hello...I would like to cancel my Avast Cleanup order number 110984555700  I find it doesn't do much for the price I pay.  Thx.

Hi,

You can do so via https://support.avast.com/en-ca/contact/sales or your Avast Account. More information can be found here:https://support.avast.com/en-ca/article/Unsubscribe-FAQ/

Offline maeaosman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #347 on: October 04, 2022, 04:04:04 PM »
Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I don't have my License
my email account for registration is ***************

Thank you very much!
« Last Edit: October 05, 2022, 09:25:05 AM by r@vast »

Offline DavidR

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #348 on: October 04, 2022, 06:04:23 PM »
Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I don't have my License
my email account for registration is "the same as the one used to sign in for the forum"

Thank you very much!

I suggest you modify your post (as I have done) and remove your email address from a public forum or it could be harvested.

Avast Team members should be able to see your avast forum details.
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Offline Edward20

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #349 on: October 05, 2022, 05:00:33 AM »
Hi I never recieved an email when I signed up for my free trial. When I try to cancel it, it takes me to a website but there it says I have no subscriptions or cards on file. I remember putting it in then i saw that it said some subscriptions may not appear here. I go back to the desktop app and theres no way to cancel it in there. The only available info I have is "Subscription: ***************

TLDR; please cancel my subscription from auto renewing
« Last Edit: October 05, 2022, 09:48:15 AM by r@vast »

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #350 on: October 05, 2022, 09:33:09 AM »
Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I don't have my License
my email account for registration is ***************

Thank you very much!

Hi,

You have a subscription for Avast Cleanup Premium, but it is not a trial.
Please contact Avast Sales support via https://support.avast.com/contact/sales
The order ID is: 114827678200

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #351 on: October 05, 2022, 09:51:42 AM »
Hi I never recieved an email when I signed up for my free trial. When I try to cancel it, it takes me to a website but there it says I have no subscriptions or cards on file. I remember putting it in then i saw that it said some subscriptions may not appear here. I go back to the desktop app and theres no way to cancel it in there. The only available info I have is "Subscription: ***************

TLDR; please cancel my subscription from auto renewing

Hi,

You had a typo in your email address (gmial.com).
The subscription has been cancelled from auto-renewing.

Offline thomas1128

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #352 on: October 11, 2022, 07:58:34 PM »
Hello I was hoping you could cancel my subscription from auto renewing my email account for registration is XXXXXXXXXX
« Last Edit: October 13, 2022, 10:20:13 AM by r@vast »

Offline DavidR

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #353 on: October 11, 2022, 08:10:24 PM »
Hello I was hoping you could cancel my subscription from auto renewing my email account for registration is (Snip email)

Not a good idea to post your email address in a public forum.
Given it is the same as the one used for the forum it can be checked that way.

You should also be able to do this for yourself:
<snip quote>

Hi,
You can do so via https://support.avast.com/en-ca/contact/sales or your Avast Account. More information can be found here https://support.avast.com/en-ca/article/Unsubscribe-FAQ/
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.1.6099 (build 24.1.8821.762) UI 1.0.796/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #354 on: October 13, 2022, 10:22:25 AM »
Hello I was hoping you could cancel my subscription from auto renewing my email account for registration is XXXXXXXXXX

Hi,

You do not seem to have a trial subscription under the email address you provided, but there seems to be one under hotmail.com

Offline petr.sablik

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #355 on: July 11, 2023, 10:54:29 AM »
Hello, I wish to cancel my automatic subscription, please, but I dont know the order number, It didnt came up to my email, only number of my license (XXXXXX-XXXXXX-XXXXXX)

Thank you
« Last Edit: July 12, 2023, 02:59:05 PM by Ognjen3 »

Offline JovanaP

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #356 on: July 12, 2023, 03:02:33 PM »
Hello Petr,

Note that you can cancel your subscription as described here: https://support.avast.com/en-ww/article/account-unsubscribe/#pc
Or you can reach out to our support directly at:https://support.avast.com/en-ww/contact/sales_autorenewal#pc, so our specialists can help you via chat.

Also, please note that we removed your activation code from your post, as it is sensitive information on a public forum.

I hope this helps.

- Jovana
Avast Customer Support

Offline Red

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #357 on: November 07, 2023, 11:42:33 PM »
I wish to cancel my free trial and auto subscription for Avast Cleanup, subscription: SHR2EG-GWPD62-59LER6

Offline derek.aldred

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #358 on: November 25, 2023, 03:48:02 PM »
I wish to cancel my  free trial order for Avast Cleanup Premium placed today #2280836824439.
 I didn't want the multi device subscription.

Offline DavidR

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #359 on: November 25, 2023, 04:27:23 PM »
I wish to cancel my  free trial order for Avast Cleanup Premium placed today #2280836824439.
 I didn't want the multi device subscription.

Have you checked out the link given previously.
Hello Petr,

Note that you can cancel your subscription as described here: https://support.avast.com/en-ww/article/account-unsubscribe/#pc
<snip>
- Jovana
Avast Customer Support
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.1.6099 (build 24.1.8821.762) UI 1.0.796/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security