Author Topic: [6.0.1289] BSOD of aswFW.sys and browsing speed degration  (Read 21437 times)

0 Members and 1 Guest are viewing this topic.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
[6.0.1289] BSOD of aswFW.sys and browsing speed degration
« on: September 14, 2011, 02:38:59 PM »
My system is well known, with TrueCrypt, K9 and avast Internet Security.
TrueCrypt analysis of the BSOD indicates <avast>\Setup\INF\aswFW.sys crash.
Besides, my Internet speed was degraded last week significantly.

Hope the dump help in anyway. Uploaded as Tech.Memory.Dump.aswFW.sys.crash.7z
The best things in life are free.

Offline ady4um

  • Massive Poster
  • ****
  • Posts: 2667
Re: [6.0.1289] BSOD of aswFW.sys and browsing speed degration
« Reply #1 on: September 14, 2011, 02:52:33 PM »
Tech, you probably know about these 2, but for general info:

1_ if using mini dumps, BlueScreenView: http://nirsoft.net/utils/blue_screen_view.html

There are several others too.

2_ For Application crashes:

http://nirsoft.net/utils/app_crash_view.html.

Of course, Avast devs are very good about crashes too :).
ADD/REMOVE PROGS -> avast -> CHANGE/REMOVE -> REPAIR & REBOOT
Avast! 7 FAQ | FAQ & KB | Docs | Removal Utils | Configure Mail Shield | report FP | License Registration | UNSECURED?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: [6.0.1289] BSOD of aswFW.sys and browsing speed degration
« Reply #2 on: September 14, 2011, 02:59:03 PM »
I know that tools.
The first only analyze minidumps and not the full dump.

By the way, I cannot upload the file to ftp regardless I try.
Cannot create the file at the server... What's wrong?
The best things in life are free.

Offline ady4um

  • Massive Poster
  • ****
  • Posts: 2667
Re: [6.0.1289] BSOD of aswFW.sys and browsing speed degration
« Reply #3 on: September 14, 2011, 03:03:07 PM »
I know that tools.
The first only analyze minidumps and not the full dump.
Yes, I specifically wrote both 2 facts :).
Quote
By the way, I cannot upload the file to ftp regardless I try.
Cannot create the file at the server... What's wrong?

Either the ftp is down, a connection problem, your firewall, or the file size of the complete (or kernel) dump is too big (even compressed)?
ADD/REMOVE PROGS -> avast -> CHANGE/REMOVE -> REPAIR & REBOOT
Avast! 7 FAQ | FAQ & KB | Docs | Removal Utils | Configure Mail Shield | report FP | License Registration | UNSECURED?

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11761
    • AVAST Software
Re: [6.0.1289] BSOD of aswFW.sys and browsing speed degration
« Reply #4 on: September 14, 2011, 03:21:54 PM »
There were two (small, unfinished) files on the FTP... so the file creation succeeded, the transfer must have been interrupted afterwards.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: [6.0.1289] BSOD of aswFW.sys and browsing speed degration
« Reply #5 on: September 14, 2011, 03:32:27 PM »
There were two (small, unfinished) files on the FTP... so the file creation succeeded, the transfer must have been interrupted afterwards.

I've tested three times... Maybe later I could succeed...
The best things in life are free.

Offline nmb

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3060
Re: [6.0.1289] BSOD of aswFW.sys and browsing speed degration
« Reply #6 on: September 14, 2011, 07:20:04 PM »
I have also experienced a decrement in browsing speed, significant I should say. Let me know if you want any logs or other details.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: [6.0.1289] BSOD of aswFW.sys and browsing speed degration
« Reply #7 on: September 14, 2011, 07:45:21 PM »
I've tried disabling 1) Firewall 2) WebShield 3) All Shields.
Things does not go so better. Maybe an interaction between avast 6.0.1289 and other drivers in my computer...  :-\ ::)
The best things in life are free.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: [6.0.1289] BSOD of aswFW.sys and browsing speed degration
« Reply #8 on: September 15, 2011, 12:38:02 AM »
I've boot as admin. My Internet speed restored. Something seems fishy in my user account.
Finally I've could manage to update the dump Tech.Memory.Dump.aswFW.sys.crash3.7z
The best things in life are free.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: [6.0.1289] BSOD of aswFW.sys and browsing speed degration
« Reply #9 on: September 15, 2011, 10:56:11 PM »
New BSOD with tcpip.sys (occurred twice after sleeping/waking up the computer).
I'll add the TrueCrypt analysis of the dump and I'm uploading it as Tech.Memory.Dump.tcpip.sys.7z
Can anybody analyze the dumps? I'm in favor of uninstalling *any* software that is causing the error as I need it stable back to work. Thanks.

The only change from last week to this one is the avast program update. I was mostly off line due to my father's disease and passed away.
The best things in life are free.

Offline pk

  • Avast team
  • Super Poster
  • *
  • Posts: 2085
Re: [6.0.1289] BSOD of aswFW.sys and browsing speed degration
« Reply #10 on: September 16, 2011, 12:49:16 AM »
Thanks Tech, I looked at your dump - and please contact lukor, because he's responsible for TDI drivers -- he should find a root problem in your PC. Thanks!

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: [6.0.1289] BSOD of aswFW.sys and browsing speed degration
« Reply #11 on: September 16, 2011, 03:14:15 AM »
Thanks Tech, I looked at your dump - and please contact lukor, because he's responsible for TDI drivers -- he should find a root problem in your PC. Thanks!
Thanks pk.
Dump or dumps? I've uploaded two.
Hope Lukas can help me :)
The best things in life are free.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: [6.0.1289] BSOD of aswFW.sys and browsing speed degration
« Reply #12 on: September 19, 2011, 02:13:38 PM »
Different BSOD when the computer is stressed (Virtualbox) and high file activity (Mozy, PureSync).
Now it is tdx.sys (after Windows Updates).

Tech.Memory.Dump.tdx.sys.7z is the uploaded dump.
Please, give me some help in order to ask the proper support team product.
I can't manage which application is due to these BSODs.

I was nos suspecting avast, but other threads made me thought...
http://forum.avast.com/index.php?topic=85034
http://forum.avast.com/index.php?topic=84989
The best things in life are free.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: [6.0.1289] BSOD of aswFW.sys and browsing speed degration
« Reply #13 on: September 27, 2011, 03:58:43 AM »
I have three BSODs since then.
Nobody is saying me nothing about them.
Please, help me!

I've uploaded the three ones: Tech.Memory.Dump1a.7z Tech.Memory.Dump2a.7z Tech.Memory.Dump3a.7z

I've stabilized the computer following this:
1. Uninstall Firefox Tweak addon (https://addons.mozilla.org/pt-BR/firefox/addon/firefox-tweak/).
2. Uninstall K9 (http://www1.k9webprotection.com/).
3. Run netsh int ip reset
4. Run sfc /scannow

I don't know where to ask for help...
« Last Edit: September 27, 2011, 02:37:25 PM by Tech »
The best things in life are free.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: [6.0.1289] BSOD of aswFW.sys and browsing speed degration
« Reply #14 on: September 27, 2011, 04:11:51 AM »
Here is another one: http://forum.avast.com/index.php?topic=85522.msg692772#msg692772

Hey... Trevor will say me: "Hey, Tech, why are you losing time here on forum. Shut up and translate" ;D
Trevor, besides the BSODs while translating, I'm trying to use my night time on it.
You gave us very little time this time ;D
The best things in life are free.