Author Topic: how can I get refund?  (Read 3580 times)

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Offline RMG60

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how can I get refund?
« on: October 11, 2011, 08:24:36 PM »
Hi,

I purchased 25 seats last week.  It doesnot work and I am not getting the support I need.  I have asked for refund which it states on the website, within 30 days.

No one is replying my email, what's going on?  because I asked for a refund?

Offline Asyn

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Re: how can I get refund?
« Reply #1 on: October 11, 2011, 08:31:04 PM »
Did you buy from a reseller or from Avast..??
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Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos):
https://forum.avast.com/index.php?topic=60523.0

Offline RMG60

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Re: how can I get refund?
« Reply #2 on: October 11, 2011, 08:33:59 PM »
I bought it from their online store.

Offline Asyn

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Re: how can I get refund?
« Reply #3 on: October 11, 2011, 08:38:34 PM »
XP SP3 - Avast 10.2.2215 - CIS 3.14 [FW/D+] - MBAM 1.75 [OD] - Firefox ESR 31.5.3 [NS/ABP/EHH/BP/SVC] - Thunderbird 31.5.0 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos):
https://forum.avast.com/index.php?topic=60523.0

Offline RMG60

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Re: how can I get refund?
« Reply #4 on: October 11, 2011, 08:40:24 PM »
I did already.....no one returns my email.  What is worst is that I dont have anti virus now in the office.  Without refund, I can not make another purchase.

Offline Asyn

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Re: how can I get refund?
« Reply #5 on: October 11, 2011, 08:45:21 PM »
Call us at:
00 420 274 005 777

Business hours:
Monday-Friday
9:00-17:00(9am-5pm)
Central-European Time
XP SP3 - Avast 10.2.2215 - CIS 3.14 [FW/D+] - MBAM 1.75 [OD] - Firefox ESR 31.5.3 [NS/ABP/EHH/BP/SVC] - Thunderbird 31.5.0 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos):
https://forum.avast.com/index.php?topic=60523.0

Offline RMG60

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Re: how can I get refund?
« Reply #6 on: October 11, 2011, 09:00:03 PM »
no us number?

Offline Asyn

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Re: how can I get refund?
« Reply #7 on: October 11, 2011, 09:08:50 PM »
no us number?

No, sorry. (Assumed you didn't purchase from an US-reseller.)
But you could also ask on the forum to solve your problem. ;)
Which product(s) did you purchase..??
What problem do you have..??
XP SP3 - Avast 10.2.2215 - CIS 3.14 [FW/D+] - MBAM 1.75 [OD] - Firefox ESR 31.5.3 [NS/ABP/EHH/BP/SVC] - Thunderbird 31.5.0 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos):
https://forum.avast.com/index.php?topic=60523.0

Offline RMG60

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Re: how can I get refund?
« Reply #8 on: October 11, 2011, 09:15:01 PM »
I purchased Biz Protection.  I have tried to install the console on Servers, PC.  All of them installed without problem, but when try to open in browser, it shows page can not be displayed.

I have followed the FAQ, I can not even see the page. 

Offline Asyn

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Re: how can I get refund?
« Reply #9 on: October 11, 2011, 09:21:52 PM »
I purchased Biz Protection.  I have tried to install the console on Servers, PC.  All of them installed without problem, but when try to open in browser, it shows page can not be displayed.

Which version is installed..? The latest is 1.1.131.7
XP SP3 - Avast 10.2.2215 - CIS 3.14 [FW/D+] - MBAM 1.75 [OD] - Firefox ESR 31.5.3 [NS/ABP/EHH/BP/SVC] - Thunderbird 31.5.0 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos):
https://forum.avast.com/index.php?topic=60523.0

Offline giogio

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Re: how can I get refund?
« Reply #10 on: October 11, 2011, 09:34:27 PM »
Which version is installed..? The latest is 1.1.131.7

+1

or try with another browser, I use Firefox and I add a security exception.
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Offline RMG60

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Re: how can I get refund?
« Reply #11 on: October 11, 2011, 09:35:58 PM »
I can not even check, there is no verion on the install package.  I downloaded them last Thursday.

Offline Asyn

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Re: how can I get refund?
« Reply #12 on: October 11, 2011, 10:11:28 PM »
I can not even check, there is no verion on the install package.  I downloaded them last Thursday.

Here are the links to download the new version: (Pick the one you purchased..!!)
avast! Business Protection: http://files.avast.com/iavs5x/setup_console_bp.exe
avast! Business Protection Plus: http://files.avast.com/iavs5x/setup_console_bpp.exe

And here are the manuals:
BP/BPP: http://files.avast.com/files/documentation/quick-start-guide-business-protection-en-ww.pdf 
BP/BPP: http://files.avast.com/files/documentation/business-protection-plus-administrators-guide.pdf
XP SP3 - Avast 10.2.2215 - CIS 3.14 [FW/D+] - MBAM 1.75 [OD] - Firefox ESR 31.5.3 [NS/ABP/EHH/BP/SVC] - Thunderbird 31.5.0 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos):
https://forum.avast.com/index.php?topic=60523.0

Offline wpn

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Re: how can I get refund?
« Reply #13 on: October 12, 2011, 12:33:33 AM »
did you open the browser on the server where the console is installed or tried to open via a remote browser? Do you have silverlight installed if you do via remote browser?