Avast WEBforum
Other => General Topics => Topic started by: REDACTED on March 14, 2018, 03:12:51 PM
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Can Someone help me with this. I got charged by Dri*avast Software thru DigitalRiver but I did not order anything. I got no Order ID. No avast Account and did not subscribed to any avast subscription. How can I cancel whatever this is? I dont wanna be charged for something I did not want. Thanks a bunch in Advance.
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Support >> https://support.avast.com/en-us/contact/
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I tried this already. It's not working for me. I dont have an order ID. No order mail. Or confirmation mail. No avast account. Since i didnt subscribed to any. I tried and followed the steps in cancellation of automatic renewal. But I just end up lost in what to do. :'( :'(
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I tried this already. It's not working for me. I dont have an order ID. No order mail. Or confirmation mail. No avast account. Since i didnt subscribed to any. I tried and followed the steps in cancellation of automatic renewal. But I just end up lost in what to do. :'( :'(
I've reported this to Avast for you. Please wait for a reply. It may take a little while.
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Can Someone help me with this. I got charged by Dri*avast Software thru DigitalRiver but I did not order anything. I got no Order ID. No avast Account and did not subscribed to any avast subscription. How can I cancel whatever this is? I dont wanna be charged for something I did not want. Thanks a bunch in Advance.
Hello Frances Agnes,
Thank you for your message and I do apologize for inconvenience involved. The charge was processed due to the auto-renewal feature enable on your trial subscription. However refund was already successfully processed and you should have it back on your account.
I hope this helps.
Best regards,
Andrew Sestak
Avast software
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Hello,
While this is an old topic, I have been researching this same issue as I have just found the same kind of charge in my account. I sent a support message because I am unhappy with this. I had no account with avast or anything and have no record of ever even giving my information to avast. Time has passed since this charge and I looked into banking record because there were some numbers no adding up. Looking for help as well if this thread is of any help as I see someone has helped here. Other threads show those involved in heated debates about the subject, but this is not something I want to argue about. Simply looking for help on the matter and looking for a refund. I made this account just to be able to take place in the forums as well as submit a report. This charge is unidentifiable from the source as I have never received an email from avast in any way, shape, or form nor do I have avast software installed on my devices. Very concerning. Please help if able at all.
Best Regards,
Josue R.
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Hello,
While this is an old topic, I have been researching this same issue as I have just found the same kind of charge in my account. I sent a support message because I am unhappy with this. I had no account with avast or anything and have no record of ever even giving my information to avast. Time has passed since this charge and I looked into banking record because there were some numbers no adding up. Looking for help as well if this thread is of any help as I see someone has helped here. Other threads show those involved in heated debates about the subject, but this is not something I want to argue about. Simply looking for help on the matter and looking for a refund. I made this account just to be able to take place in the forums as well as submit a report. This charge is unidentifiable from the source as I have never received an email from avast in any way, shape, or form nor do I have avast software installed on my devices. Very concerning. Please help if able at all.
Best Regards,
Josue R.
It takes 7-10 business days to get a reply. Don't send in a new request since that starts the process all over again.
If after you've received your reply and your problem was not resolved,, post your support # here and we'll try to pass it on to support.
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Will do. I do have one number here which is my request number : 0737163
Hope that's the right info. Thank you for your help.
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Same situation....
Unknown Charges.
Not using software.
Craziness.
This stinks.
Angry, cranky, and ready to announce same.
--Rick Raymo
8023651825
RickRaymo01@Gmail.com
https://www.linkedin.com/in/rickraymo
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Same situation....
Unknown Charges.
Not using software.
Craziness.
This stinks.
Angry, cranky, and ready to announce same.
--Rick
This is an open forum. Unless you like SPAM, remove your personal information by selecting Modify.
Follow the instructions already posted and contact Avast Customer Support.
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Hello. I got charged by Dri*avast Software through DigitalRiver too. I have no order, no Order ID. I couldnt contact with Avast Support they always asked Order ID. I once used Avast Free Antivirus but I never ordered ANYTHING. Please help me :( It also happened last year and I thought I fixed it but I guess not....
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Hello. I got charged by Dri*avast Software through DigitalRiver too. I have no order, no Order ID. I couldnt contact with Avast Support they always asked Order ID. I once used Avast Free Antivirus but I never ordered ANYTHING. Please help me :( It also happened last year and I thought I fixed it but I guess not....
Not advisable to put your email on an open forum unless you'd like it to be harvested by spammers :o
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oops sorry :o
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Hopefully you edited it quick enough :-\
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yeah thank you so much I couldnt think carefully :-[
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Hello. I got charged by Dri*avast Software through DigitalRiver too. I have no order, no Order ID. I couldnt contact with Avast Support they always asked Order ID. I once used Avast Free Antivirus but I never ordered ANYTHING. Please help me :( It also happened last year and I thought I fixed it but I guess not....
You wouldn't be charged unless you gave them your credit card info.
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
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I dont remember giving them my credit card info :( but thank you
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I was also charged both last year and now again. Contacted them last year and told them I have no idea what this account was and to cancel. Apparently they did not because another $53 just came out of my bank. Opened another ticket so lets see if that works.
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I was also charged both last year and now again. Contacted them last year and told them I have no idea what this account was and to cancel. Apparently they did not because another $53 just came out of my bank. Opened another ticket so lets see if that works.
Should be smooth.
Keep us informed here on the forum.
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Dri avast software charged me 79.90 usd dollar which i never bought no order number can you refund my money back ?
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Dri avast software charged me 79.90 usd dollar which i never bought no order number can you refund my money back ?
Follow the link/direction that Bob3160 laid out in Post#15
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https://support.avast.com/article/24/ (https://support.avast.com/article/24/)
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Nothing works i dont know why they charged me that amount for nothing
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See Reply #15 from Bob.
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I have this problem now as well. I tried this already. It's not working - nothing shows up - no ID nothing! I dont have an order ID. No order mail. Or confirmation mail. A have an AVC Ping but there is no subscribtions - Since i didnt subscribed to any. I tried and followed the steps in cancellation of automatic renewal. But I just end up lost.
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See Reply #15 from Bob.
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I FOUND THIS ON MY PAYPAL ACCOUNT AND I TALKED TO THEM AND ITS IN INVESTIGATION. I DIDNT ASK FOR THIS. AS PER NOW I HAVE 4 WHICH RUNS FOR A YEAR ITS WHAT I NEED NOT MORE.
PLEASE CAN YOU CLEAR UP MY PAYPAL ACCOUNT BECOUSE ITS NEGATIVE AND I CANT PAY OTHER PAYMENTS NOW
Paid with
PayPal Balance
Manage Digital River Ireland, Ltd. payments
Category
Online Services
Transaction ID
91G60257SE220592B
Seller info
Digital River Ireland, Ltd.
atlanticpaypaleuSARLcs@digitalriver.com
Invoice ID
66226695600
Purchase details
DRI*AVAST Software79,99 EUR
Total79,99 EUR
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See Reply #15 from Bob. (Meanwhile, I wonder if anyone is reading before posting..?? ???)
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I have same problem. I got charged by Dri*Avast Software. i dont want your premium avast, you tell me is free.
Give me my money back!!!
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I have same problem. I got charged by Dri*Avast Software. i dont want your premium avast, you tell me is free.
Give me my money back!!!
https://forum.avast.com/index.php?topic=217201.msg1483068#msg1483068
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I followed your link and submit a refund request, but Avast didn't do anything about it
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I followed your link and submit a refund request, but Avast didn't do anything about it
You submitted it when?
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I followed your link and submit a refund request, but Avast didn't do anything about it
Be patient, a refund can take up to 7 business days. Note, don't submit multiple tickets (FIFO).
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hi,
sry I do not have order no. but I suddenly uninstall the premium security due to bad this issue,
Following information if it is not shown on the proof in order to effectively locate the charges:
- Your full name and address--> Digambar Tukaram Katkar
- The account holders name if different
- Date of charge--> 09.12.2019
- Charge amount + currency --> 2002.91 + 70.10 (Currency)
- Full reference line
- If Credit Card: First 6 and last 4 digits of number + card provider--> 545964xxxxxx and 4033, card provider HDFC bank
- If PayPal: Invoice ID
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hi, sry I do not have order no.
Just enter/use 00000000 and explain it in your request.
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hi,
sry I do not have order no. but I suddenly uninstall the premium security due to bad this issue,
Following information if it is not shown on the proof in order to effectively locate the charges:
- Your full name and address--> Digambar Tukaram Katkar
- The account holders name if different
- Date of charge--> 09.12.2019
- Charge amount + currency --> 2002.91 + 70.10 (Currency)
- Full reference line
- If Credit Card: First 6 and last 4 digits of number + card provider--> 545964xxxxxx and 4033, card provider HDFC bank
- If PayPal: Invoice ID
Hi,
You registered for Avast Premium Security Trial - 60 days and the email you used was XXXXX@gmai.com (maybe the reason why you did not receive an email).
We will get back to you via the ticket you created with us.
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same here. But I try to do everything how you wrote here..and in end, he asks from me Attach files (optional)..what files... :-[ :'(...
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same here. But I try to do everything how you wrote here..and in end, he asks from me Attach files (optional)..what files... :-[ :'(...
Hi,
In general, if a user does not receive an order id or a confirmation email, it is because they had a typo in the email address or
they registered for a trial version with an email address they do not/rarely use.
I would suggest that you add any additional email addresses that you might have used to register, to the ticket.
Also, include the below information to the ticket (this will help in tracking down the charge you are referring to).
Your full name and address-->
- The account holders name if different
- Date of charge-->
- Charge amount + currency -->
- If Credit Card: First 6 and last 4 digits of number + card provider-->
- If PayPal: Invoice ID
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Hi,
I have the same issue here, I got charged by Dri*Avast Software twice within 2 days!!!
Please help! On thursday 16 january and Friday 17 January
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-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
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Please someone help me. . I got charged by DRI*avast Software avast.com/ordIE. But i didn't buy it. I just installed the trial version. they said i have 7 days. but at the 6th day (16/02/2020) they took my money without saying anything. At least they didn't send me any e mail. i checked it everywhere in my mail box. I just have my bank's message. My GBP 49.99 is gone for nothing. I can't even report this because i don't have any order ID. I need that money urgently. I'm in a middle of money problems. I can't loose that money right now. someone help me please.
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Please someone help me. . I got charged by DRI*avast Software avast.com/ordIE. But i didn't buy it. I just installed the trial version. they said i have 7 days. but at the 6th day (16/02/2020) they took my money without saying anything. At least they didn't send me any e mail. i checked it everywhere in my mail box. I just have my bank's message. My GBP 49.99 is gone for nothing. I can't even report this because i don't have any order ID. I need that money urgently. I'm in a middle of money problems. I can't loose that money right now. someone help me please.
Contact Sales: https://support.avast.com/contact
If you don't have an order # use 00000000 then explain your problem.
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Hi, I have the same issue with DRI*AVAST. And the Customer Service doesn't seem to get the issue.
Here's the email chain. I'd greatly appreciate it if someone on the team can look into this:
Avast Customer Care - Request #10365239 [ ref:_00Db0Z3Sf._5000N2AoMl8:ref ]
2 thư
xxxx@xxxxavast.com <xxxx@xxxxavast.com> 17:42 25 tháng 3, 2020
Tới: "xxxxx" <xxxxxom>
Hello Hien,
Thank you for contacting Avast.
We have check the Order ID : 00000000000 Based on our records, i will not be able to locate your account with the Order ID you provided. May I know how can We assist you with this matter. Please let us know.
Best regards,
Angelica Jane Garcia
Avast Customer Care
Avast Support Center
--------------- Original Message ---------------
From: [mxxxxxxxxxcom]
Sent: 2020-03-25 08:55:11
To: xxxx@xxxxavast.com
Subject: Re: Avast Refund Request - 10365239 [ ref:_00Db0Z3Sf._5000N2AoMl8:ref ]
Hi,
I signed up for a free trial and did not intend to have it auto-renew. I tried on February to cancel the auto-renewal on your website but couldn't find the option. So I un-installed the software and thought that'd solve it.
So here's the detail:
- Full name: xxxxxxxxxxxxxxxxxxx
- Date of charge: Friday 20 March 2020, 13:54.
- Charge amount: 79.99 USD.
- VISA card number: xxxxxxxxxxxxxxxx
That's all I could find from the message the bank notify me of the charge. Nothing shows on my account detail when I sign in on your website.
I look forward to your response.
Best regards.
Vào Th 4, 25 thg 3, 2020 va?o lu?c 15:42 xxxxx@xxxxxavast.com <xxxxx@xxxxxavast.com> ?ã vi?t:
Hello,
Thank you for contacting AVAST Software.
Please be informed that we are unable to locate your order under your email address and name provided. This may be because you used a different email address to place the order.
If you are not aware of any other email address that may have been used, please send us a purchase confirmation from your bank so that we can locate the payment for you. If necessary, we can then contact our distributor with the information to resolve the issue.
Please also include the following information if it is not shown on the proof in order to effectively locate the charges:
- Your full name and address
- The account holders name if different
- Date of charge
- Charge amount + currency
- Full reference line
- If Credit Card: First 6 and last 4 digits of number + card provider
- If PayPal: Invoice ID
I apologize for the inconvenience and I look forward to hearing from you. @_;
Kind regards,
The Avast Support Team
Ref $:NTAwME4wMDAwMkFvTWw4UUFG:$
--
ThS. Nguy?n M?nh Hi?n
?i?n tho?i: Gph 024.39958145. D? 0976044847
Email: maxxxxxxxxxom
<xxxxxom> 18:00 25 tháng 3, 2020
Tới: "xxxxx@xxxxavast.com" <xxxx@xxxx.avast.com>
Could you please take a look at this text message from my bank (attached image) that might give you some clue where to look at/whom to ask
?
Here's the text about the vendor '13:54 20.03.20 DRI*AVAST Software 79.99USD'. It's apparent that it's a vendor of Avast that charged the amount on my credit card. And similar issues have been reported on Avast Community here: https://forum.avast.com/index.php?topic=217201.30
Vào Th 4, 25 thg 3, 2020 vào lúc 17:42 xxxx@xxxxavast.com <xxxx@xxxxxxavast.com> đã viết:
[Ẩn văn bản trích dẫn]
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@Hien475,
I've reported your post to Avast let's see if that helps.
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@Hien475,
I've reported your post to Avast let's see if that helps.
Thank you so much, appreciate it. I'll update here when the issue is resolved.
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Update: I have received a confirmation email of my refund notifying me that the refund will take 5-7 days to be processed. I'll update again when the money is back in my account next week. Again, thanks a lot for paying attention to my request here on this forum.
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AVAST Support
00:29 (7 giờ trước)
tới tôi
Hello there,
Thank you for contacting us via forum and please accept my honest apologizes for the error I have made.
It was an oversight and sorry for the inconvenience. Thank you for your understanding.
As per your request, please accept this e-mail as a confirmation of the refund of your Avast subscription with the order number 74848064200 being approved for processing.
We have now notified our distributor about the refund, they will arrange this transaction and notify you in a due course.
Please be aware that it can take from 5 to 7 business days to complete the refund process.
If you would need any further assistance, please do not hesitate to contact me back.
Once again, please accept my apologies and should you need any other assistance, I will be glad to assist you.
Thank you in advance and hope you have a lovely day!
-----
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You're welcome. Glad it helped.
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This is 9th of April 2020, 12 days from the confirmation of my refund on 27th March 2020. I'm very concerned because I haven't received the refund to my bank account, also no notification of refund from any distributor has been sent to me as promised. Below is my inquiry to follow up the email chain 12 days ago. Someone in the team please look into this to make sure there is no accident or mishandling in the refund process:
============
Hi,
I'm writing with reference to our email exchange 12 days ago, regarding the refund of order number 74848064200
In the email of refund confirmation on 27th March 2020, Mr. Branko Mitkovic confirmed that, I quote:
"As per your request, please accept this e-mail as a confirmation of the refund of your Avast subscription with the order number 74848064200 being approved for processing.
We have now notified our distributor about the refund, they will arrange this transaction and notify you in a due course.
Please be aware that it can take from 5 to 7 business days to complete the refund process."
Today is Thursday, 9 April 2020, over 7 business days have passed in all timezones since the refund confirmation on 27th March 2020.
And I'm confused because so far I haven't received any refund to my bank account, nor have I received any notification from the distributor.
So to clear the confusion, please tell me:
_ Have my refund been processed?
_ If yes, when is the latest date for it to be in my bank account? A specific date would be much appreciated.
_ Can you please send me some proof of the refund transferred to my bank account once it has been processed? That'd be much appreciated.
I look forward to your response.
Best regards.
=========
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This is 9th of April 2020, 12 days from the confirmation of my refund on 27th March 2020. I'm very concerned because I haven't received the refund to my bank account, also no notification of refund from any distributor has been sent to me as promised. Below is my inquiry to follow up the email chain 12 days ago. Someone in the team please look into this to make sure there is no accident or mishandling in the refund process:
============
Hi,
I'm writing with reference to our email exchange 12 days ago, regarding the refund of order number 74848064200
In the email of refund confirmation on 27th March 2020, Mr. Branko Mitkovic confirmed that, I quote:
"As per your request, please accept this e-mail as a confirmation of the refund of your Avast subscription with the order number 74848064200 being approved for processing.
We have now notified our distributor about the refund, they will arrange this transaction and notify you in a due course.
Please be aware that it can take from 5 to 7 business days to complete the refund process."
Today is Thursday, 9 April 2020, over 7 business days have passed in all timezones since the refund confirmation on 27th March 2020.
And I'm confused because so far I haven't received any refund to my bank account, nor have I received any notification from the distributor.
So to clear the confusion, please tell me:
_ Have my refund been processed?
_ If yes, when is the latest date for it to be in my bank account? A specific date would be much appreciated.
_ Can you please send me some proof of the refund transferred to my bank account once it has been processed? That'd be much appreciated.
I look forward to your response.
Best regards.
=========
Hi,
Please PM me the support ticket number and I will look into it.
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Thanks for the swift response. Here's what I found from the email headline, hope it helps:
"Avast Customer Care - Request #10365239 [ ref:_00Db0Z3Sf._5000N2AoMl8:ref ]"
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Thanks for the swift response. Here's what I found from the email headline, hope it helps:
"Avast Customer Care - Request #10365239 [ ref:_00Db0Z3Sf._5000N2AoMl8:ref ]"
Hi,
I have sent you a PM. I can see that the refund was processed for the amount of 79.99 USD for Avast Secureline VPN (5 devices)
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Thanks so much for the swift response.
I have just checked my bank statement for the VISA card xxx ending for the period since 10th March till now. The refund is not on the bank statement. You can view the extracted bank statement here
Please contact Digital River and request them to kindly resend the refund confirmation to my email
Could you also give me the detail of the date and time of the transaction as well as the transaction number from Digital River end? That'd help me in my inquiry to my bank on why the refund amount hasn't appeared in my account yet.
Thanks so much for your assistance.
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I got charged 63.50 for something I never purchased. The number of my request is: 11086561. I really hope this can get sorted out
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I got charged 63.50 for something I never purchased. The number of my request is: 11086561. I really hope this can get sorted out
Hi,
You signed up for a two month trial of Avast Premium Security (which has been converted to a 1-year subscription after the trial period) using your Comcast address, not the Gmail you contacted us on.
There is no orders under the Gmail and only the 1 order under the Comcast address. Do you want a refund for that order?
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I received an email from Paypal saying I paid 79.99 in favor of Digital River. "PAYPAL * DIGITALRIVE AVA". It seems Avast, through Paypal, renew my subscription for Premium?!?! 79.99 ?! I wrote to Avast but I think they will say I did not cancel automatic renewal.
is there a way to recover my money or is my bank capable of doing anything? ths
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-> https://support.avast.com/en-ww/article/Refund-request/
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I got Charged by Dri*Avast Software PLS HELP . Seems this is a scam on behalf of avast . I would like this reversed and my money refunded . Not cool
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Okay all in hand .Reported the matter to my bank .They will reveres the transaction ,blacklist the "perpetrator" for future transactions country wide and the bank has opened a fraud case with the SA Police . This type of transaction does not happen by mistake
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Okay all in hand .Reported the matter to my bank .They will reveres the transaction ,blacklist the "perpetrator" for future transactions country wide and the bank has opened a fraud case with the SA Police . This type of transaction does not happen by mistake
It happened most likely because you signed up for auto renewal.
Uninstalling or stooping the use of the produce doesn't cancel auto renewal. It isn't fraud,
it's lack of follow through on your part for not cancelling the auto renewal.
Contact Sales: https://support.avast.com/en-us/contact/sales/ (https://support.avast.com/en-us/contact/sales/)
If you don't have an order # use 00000000 then explain your problem.
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The same happened to me few days ago! I got charged $100 by DRI*AVAST/ Software and there was NO renewal due and NO warning and NO reciept to explain what I was charged for.
I feel cheated by Avast!!
I did what has been suggested here by contacting in the form a few times and order id 00000000 but there is no reply!!
Did anyone get Avast team to reply back? Pleas advice how to proceed!
First posting multiple tickets could actually delay any response as they are dealt with in a FIFO (First In First Out) order this could set you to the back of the order. Or they could consider duplicated as spam and be removed.
In your support ticket it is important to use the same email address related to your order or they would be unable to find your order.
The most common reasons for non receipt of a renewal notice email are:
Email in the Spam folder of your email provider or email program.
Typo in the email resulting in non-receipt.
The email address is no longer in use.
Not only do people get email responses, but in many cases they have also got an Avast Team member response, which you can see two in this very topic.
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The same happened to me few days ago! I got charged $100 by DRI*AVAST/ Software and there was NO renewal due and NO warning and NO reciept to explain what I was charged for.
I feel cheated by Avast!!
I did what has been suggested here by contacting in the form a few times and order id 00000000 but there is no reply!!
Did anyone get Avast team to reply back? Pleas advice how to proceed!
Hi,
I can see that your first contact with support was two days ago and the last contact was yesterday.
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i have never purchased avast - but has got charged by DRI* Avast Software on Sept 8, 2020.
Please refund
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i have never purchased avast - but has got charged by DRI* Avast Software on Sept 8, 2020.
Please refund
-> https://support.avast.com/en-ww/article/Refund-request/
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@madwithscam
Contact Avast for refund:
https://support.avast.com/en-ww/article/Refund-request/
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I`ve been charged 64,99 for yearly subscription even though i did unsubscribe before the end free trial period. I did not recognise the payment on my paypal so I logged in complain with paypal, who responded that the payment was authorised and I am not eligible for refund. After googling I found out what the payment is for and that it is pay,ent for Avast. Asked for refund as it is unwanted subsription and they emailed me this : We have checked your order with our distributor and we can confirm that your order was disputed.
Dispute status can appear only if customer asked his bank or PayPal to reverse the payment.
You should already have payment back at your account otherwise please contact your bank for further investigation.
I definitely did not receive any money back and paypal closed the dispute as resolved because they say it was authorised payment. Can someone help me with this one, please.
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I`ve been charged 64,99 for yearly subscription even though i did unsubscribe before the end free trial period. I did not recognise the payment on my paypal so I logged in complain with paypal, who responded that the payment was authorised and I am not eligible for refund. After googling I found out what the payment is for and that it is pay,ent for Avast. Asked for refund as it is unwanted subsription and they emailed me this : We have checked your order with our distributor and we can confirm that your order was disputed.
Dispute status can appear only if customer asked his bank or PayPal to reverse the payment.
You should already have payment back at your account otherwise please contact your bank for further investigation.
I definitely did not receive any money back and paypal closed the dispute as resolved because they say it was authorised payment. Can someone help me with this one, please.
Hi,
This order was for Avast SecureLine VPN MD. We sent you an email on 9/15/20 saying "Your free trial period has ended, and you're now on a regular subscription plan" You placed the order into a dispute 9/18/20. This essentially locks us out of the process and prevents us from providing you with a refund because another party (PayPal or your Bank) is requesting the refund from Digital River on your behalf. In general it takes 5-7 business days to receive funds from the date that the refund request was processed.
That would mean that you should receive your money by the 29th of Sepetermber 2020. If PayPal on the otherhand said that they would not request the refund (from Digital River on your behalf), then please reply to our case/ticket id 11640262 (email) with that information as an attachment. Please PM me if you need any clarification.
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I also was charged 59.99 by DRI*AVAST/ Software . My problem is there is no account under any email I have. There are no emails from any form of Avast in any of my emails. I tried setting up an account and adding all my emails to it to see if it would bring up my subscription but it does not. I do have a subscription ID but no order ID. I put in a ticket but with none of the email accounts linking to the order I don't know if they will be able to find anything. Should I just wait to see if they respond to my ticket? I did only put in one as I know that it is FIFO.
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I also was charged 59.99 by DRI*AVAST/ Software . My problem is there is no account under any email I have. There are no emails from any form of Avast in any of my emails. I tried setting up an account and adding all my emails to it to see if it would bring up my subscription but it does not. I do have a subscription ID but no order ID. I put in a ticket but with none of the email accounts linking to the order I don't know if they will be able to find anything. Should I just wait to see if they respond to my ticket? I did only put in one as I know that it is FIFO.
Hi,
If we cannot find the order based on the information you included in the ticket/case id, then we will inform you via email of such issues.
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Hi! I also got charged from DRI*AVAST Software. Ref#028406156876 . Please someone stop this subscription ASAP I don't use AVAST anymore. Thank you and awaiting for a reply.
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Hi! I also got charged from DRI*AVAST Software. Ref#028406156876 . Please someone stop this subscription ASAP I don't use AVAST anymore. Thank you and awaiting for a reply.
Hi,
If you were already charged then you will have to request a refund.
Please use this link. https://support.avast.com/en-ww/contact/sales_refund
Make sure to use the correct order id and email address (the one associated with the payment).
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I also got charged.. I attempted to refund, got the refund email, refund went through.. Then it charged me again immediately the next day... this time with no order ID, no email of purchase, nothing in the profile or anything... I even checked to make sure auto renewal was off, and it was....
At this point I'm considering a lawsuit against Avast, as this is nothing short of theft.
Not to mention the Avast software is acting more and more like a Virus malware, and the company is acting like a scam with each passing year... the constatn "Your subscription is expired or might expired" spamming me constantly is ludicrous...
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I also got charged.. I attempted to refund, got the refund email, refund went through.. Then it charged me again immediately the next day... this time with no order ID, no email of purchase, nothing in the profile or anything... I even checked to make sure auto renewal was off, and it was....
At this point I'm considering a lawsuit against Avast, as this is nothing short of theft.
Not to mention the Avast software is acting more and more like a Virus malware, and the company is acting like a scam with each passing year... the constatn "Your subscription is expired or might expired" spamming me constantly is ludicrous...
Hi,
I could not find any additional charges associated with your email address. The only charge was for the auto-renewal of Avast Premium Security (Oct 02/2020) for which you already requested a refund. If you believe there was an additional charge, then I would suggest that you contact our sales and billing team for further assistance.
https://support.avast.com/en-us/contact/sales_other_general
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dri*avast software avast.com/ord ie. This is the message I got to my card. I want a solution now please!!!
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dri*avast software avast.com/ord ie. This is the message I got to my card. I want a solution now please!!!
Hi,
You did not specify your issue.
Please contact Avast support : https://support.avast.com/en-eu/contact/sales
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I have not received an email confirmation from yourselves so as you will know I am unable to enter any confirmation number in the "Refund Form". I feel I have been ripped off I am so disappointed with Avast Antivirus, it doesn't do what you claim it does. Since purchasing it on the 14th Oct (5 days ago) I have had nothing but trouble using it. Your product was one mentioned on Martin Lewis's Money Saving Expert website so I purchased as I thought with a little more confidence. So I wish to receive a refund as soon as possible. Have you noticed your "Verification" letters below are unclear.
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I have not received an email confirmation from yourselves so as you will know I am unable to enter any confirmation number in the "Refund Form". I feel I have been ripped off I am so disappointed with Avast Antivirus, it doesn't do what you claim it does. Since purchasing it on the 14th Oct (5 days ago) I have had nothing but trouble using it. Your product was one mentioned on Martin Lewis's Money Saving Expert website so I purchased as I thought with a little more confidence. So I wish to receive a refund as soon as possible. Have you noticed your "Verification" letters below are unclear.
Use 0000000 (Seven Zeros.)
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Have you noticed your "Verification" letters below are unclear.
Captcha is only needed for your first 3 posts. (Spam protection)
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dri*avast software avast.com/ord ie. This is the message I got to my card. I want a solution now please!!!
Hi,
You did not specify your issue.
Please contact Avast support : https://support.avast.com/en-eu/contact/sales
Hi,
yes I have completed the refund form yesterday. My refund cases are 11834423 and 11834587. Please, check it out!!
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I've got this exact same problem. Charged £49.99 for something I never purchased with no indication as to why, no email or anything. I've emailed for help this morning and received no reply with the methods stated in this thread, any indication as to how long it takes for them to respond?
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Be patient, a refund can take up to 10 business days. Note, don't submit multiple tickets (FIFO).
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Except there hasn't been any response to indicate that I'm getting any kind of refund, I receive an email for more information same one someone else posted in this thread, i give said information and then I get no further replies.
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I got the same problem here to, it charged me for AUD89.99 and AUD 109.99 and I didn’t purchased any of it, I didn’t have any email or just suddenly charged from my bank accounts, plus I don have register any avast account until I got charger for those amount then register this account, I can’t continue with the refund because I don have any email confirmation or purchase code which I cannot do the refund at all, I hope avast will replied the message and refund me as soon as possible
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I got the same problem here to, it charged me for AUD89.99 and AUD 109.99 and I didn’t purchased any of it, I didn’t have any email or just suddenly charged from my bank accounts, plus I don have register any avast account until I got charger for those amount then register this account, I can’t continue with the refund because I don have any email confirmation or purchase code which I cannot do the refund at all, I hope avast will replied the message and refund me as soon as possible
Contact Sales: https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
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Except there hasn't been any response to indicate that I'm getting any kind of refund, I receive an email for more information same one someone else posted in this thread, i give said information and then I get no further replies.
Hi,
I can see that support replied to your case/ticket 12494444 (the others were closed as duplicate) and informed you that your refund request has been processed.
You signed up for a subscription that auto-renewed, with an email address which seemed to have had a typo in it (the letterj was missing compared to your current email address).
Please note that in general, it takes approximately 7 business days to receive the funds into your PayPal/credit/bank account.
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I got the same problem here to, it charged me for AUD89.99 and AUD 109.99 and I didn’t purchased any of it, I didn’t have any email or just suddenly charged from my bank accounts, plus I don have register any avast account until I got charger for those amount then register this account, I can’t continue with the refund because I don have any email confirmation or purchase code which I cannot do the refund at all, I hope avast will replied the message and refund me as soon as possible
Hi,
I could not find any orders under your gmail email address as used on this forum. It seems that you might have used your yahoo email address. Please PM me your yahoo email address and I will be able to confirm the order details.
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22:31
I have been charged today 84.89USD by avast./com/ord/IE for DRI*Avast Software which I never ever ordered. I`ve filled in the refund form, received request number 13965037. And soon with another e-mail I`ve been informed that avast are unable to locate the order... Avast illegally charged the amount from my card which I haven`t even notified, moreover for the product which iI didn`t buy. I demand to refund my money immediately! Copy of bank statement was included in refund form.
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22:31
I have been charged today 84.89USD by avast./com/ord/IE for DRI*Avast Software which I never ever ordered. I`ve filled in the refund form, received request number 13965037. And soon with another e-mail I`ve been informed that avast are unable to locate the order... Avast illegally charged the amount from my card which I haven`t even notified, moreover for the product which iI didn`t buy. I demand to refund my money immediately! Copy of bank statement was included in refund form.
Hi,
Your order could not be located because the information you provided (the email and the order number) is not in our system. Please reply to the email you received from support and include the requested details (that is not visible in the screenshot). Once we receive the additional information, we will be able to locate and process your refund.
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Hi, thank you for your answer, but this is not helping. I can`t provide any additional information apart from the bank statement which was attached to refund form. You can see all details there. Have you seen and/or checked that? And that`s because, first of all, I haven`t ordered anything (from AVAST) & secondly I haven`t asked/agreed/allowed/enabled somebody (in this case AVAST) to charge my card, details of which I haven`t even provided. As I wrote earlier, based on my bank information I can affirm, that the amount of 84.69USD(equivalent of 73.34EUR) was charged by avast./com/ord/ie/912757. And let me repeat once again, I have no additional information which could be provided apart of what is stated above. I shouldn`t be investigating that, you have to do that and refund me total amount (which have been charged absolutely illegally) with reference to my request. If AVAST can`t adequately state why I got charged by AVAST, then who can?
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You said:
I have been charged today 84.89USD by avast./com/ord/IE for DRI*Avast Software which I never ever ordered.
That seems incomplete as it would normally include an Order ID. Which might be the one in your post above.
avast./com/ord/ie/912757
That said that number doesn't look like a normal Order ID and it isn't really stating, was the ie that you typed not ID
How did you find out about this, e.g. did you get an Email from Digital River who handled the transaction (as that is the usual practice) ?
Or was it only from your bank.
Was the email the same as the one you used to sign-up for the forum ?
As an avast user there isn't much I can do directly, but try and gather more information for when r@vast (Avast Team Member) gets back to the topic.
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Hi, thank you for your answer, but this is not helping. I can`t provide any additional information apart from the bank statement which was attached to refund form. You can see all details there. Have you seen and/or checked that? And that`s because, first of all, I haven`t ordered anything (from AVAST) & secondly I haven`t asked/agreed/allowed/enabled somebody (in this case AVAST) to charge my card, details of which I haven`t even provided. As I wrote earlier, based on my bank information I can affirm, that the amount of 84.69USD(equivalent of 73.34EUR) was charged by avast./com/ord/ie/912757. And let me repeat once again, I have no additional information which could be provided apart of what is stated above. I shouldn`t be investigating that, you have to do that and refund me total amount (which have been charged absolutely illegally) with reference to my request. If AVAST can`t adequately state why I got charged by AVAST, then who can?
Hi,
Thank you for the screenshot of your bank statement but it, unfortunately, did not contain all the information we requested (e.g address etc.) Please compare the bank statement with the information we requested. Once we receive the information from you, we will be able to locate your order and provide you with a refund. Please let me know once you have submitted the additional information and I will escalate your refund request.
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Hi,
I sent to the support today`s bank statement. You can find bank address there, last digits of credit card, my name, date of charge, amount, currency, the fullest available reference line etc. I can`t give you any more. It`s more than enough to identify if I got charged namely by Avast.
Otherwise I assume this is a suspicious fraudulent transaction, then pls inform me asap and I`ll ask police to start investigation.
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Hi,
I sent to the support today`s bank statement. You can find bank address there, last digits of credit card, my name, date of charge, amount, currency, the fullest available reference line etc. I can`t give you any more. It`s more than enough to identify if I got charged namely by Avast.
Otherwise I assume this is a suspicious fraudulent transaction, then pls inform me asap and I`ll ask police to start investigation.
Hi,
Your refund request seems to have been processed. The email address you seemed to have used with this order is different from the one you used to contact us on. There also seems to be a typo in your email address (****susrsali***@gmail.com)
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Hi,
so this fraudulent unauthorized transaction was done by AVAST? And it took several posts, days to recognize that?
Fist of all, could you pls clarify what`s exactly mean "seems to have been processed"? You are not sure?
Secondly, pls explain how you`ve been able to charge my bank card if I`ve never ever gave its details to Avast? My bank began investigation and I believe they will inform me soon. Another thing, I`ve mentioned this in every message I`ve written to you, there were no "orders" at all. It`s only your imagination. I had no intentions to order something from AVAST and I have not ordered anything from AVAST. The purchase or "order" how you`re calling it, was done against my will and absolutely illegally. Do you understand that? So what was the "order"? Pls explain that to me. The same concerning gmail e-mail, I couldn`t use it with "order" because there have been no "order" from my side.
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Hi,
so this fraudulent unauthorized transaction was done by AVAST? And it took several posts, days to recognize that?
Fist of all, could you pls clarify what`s exactly mean "seems to have been processed"? You are not sure?
Secondly, pls explain how you`ve been able to charge my bank card if I`ve never ever gave its details to Avast? My bank began investigation and I believe they will inform me soon. Another thing, I`ve mentioned this in every message I`ve written to you, there were no "orders" at all. It`s only your imagination. I had no intentions to order something from AVAST and I have not ordered anything from AVAST. The purchase or "order" how you`re calling it, was done against my will and absolutely illegally. Do you understand that? So what was the "order"? Pls explain that to me. The same concerning gmail e-mail, I couldn`t use it with "order" because there have been no "order" from my side.
Hi,
To clarify, the refund for the order associated with this email address (****susrsali***@gmail.com) has been processed. The order was for the Avast Premium Security trial subscription. For a trial subscription, one has to enter payment card details before starting a free trial, and you need to cancel the trial subscription before it ends if you do not want to continue using the paid features. If you do not cancel the trial subscription, you are charged for the next subscription period. If you did not receive any notifications, it could imply that you had a typo in your email address or the notification email went to your spam/junk folder. Please accept our apologies for any confusion.
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I got it too and it is not Avast>they are getting spoofed and we are the one's paying for it.
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I got it too and it is not Avast>they are getting spoofed and we are the one's paying for it.
Refund https://support.avast.com/en-us/contact/sales_refund
If you don't have an order # use 00000000 then explain your problem.
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I got it too and it is not Avast>they are getting spoofed and we are the one's paying for it.
Hi,
According to our system, it would seem that you were charged for a renewal (Renewed Dec/17/2021) of Avast AntiTrack Premium for Windows. You also had a typo in the email address (gmai.com) that was associated with this subscription. A refund for Order ID 103193074700 was processed Dec/28/2021
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i got charged money too ,ineed my money back ,are you guys bunch of thieves or what?
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i got charged money too ,ineed my money back ,are you guys bunch of thieves or what?
Follow the directions.
https://forum.avast.com/index.php?topic=217201.msg1672529#msg1672529 (https://forum.avast.com/index.php?topic=217201.msg1672529#msg1672529)
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i got charged money too ,ineed my money back ,are you guys bunch of thieves or what?
Hi,
It seems you had a trial subscription under a different email address than the one used on this forum that converted to a full subscription.
mokhe***othepane@gmail.com
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My debit card was charged $82.67 and I am not signed up for a renewal or anything. Didn't even receive an email that I ordered anything. Went to my account and I have no subscriptions! How can I get a refund without the ID number with no email?
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Try this:
Refund request - https://support.avast.com/en-ww/contact/sales_refund (https://support.avast.com/en-ww/contact/sales_refund) If you haven't got the Order ID, etc enter 00000000 and give as much information that you can to help identify it.