Author Topic: Cancel Cleanup Premium auto renewal  (Read 15020 times)

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Offline Karen M

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Re: Cancel Cleanup Premium auto renewal
« Reply #15 on: March 05, 2018, 02:46:02 AM »
I want to cancel my Cleanup Premium free subscription.I've already tried following your instructions as per Avast support task cards but on my computer, once I access my subscription details, no link comes up to disable automatic renewals.  This is the problem.  Please refer to my original question. 

I'm also annoyed that my credit card details are showing up in my subscription details and I can't do anything about cancelling this automatic renewal.   

From my computer-subscriptions details:
" Your subscription will automatically renew on 15/03/2018. If you do not want it to automatically renew, update the setting below.

Automatic Renewals: "  <  there is nothing here to click on which is the issue. 
« Last Edit: March 05, 2018, 03:37:56 AM by Karen M »

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #16 on: March 05, 2018, 11:24:06 AM »
I want to cancel my Cleanup Premium free subscription.I've already tried following your instructions as per Avast support task cards but on my computer, once I access my subscription details, no link comes up to disable automatic renewals.  This is the problem.  Please refer to my original question. 

I'm also annoyed that my credit card details are showing up in my subscription details and I can't do anything about cancelling this automatic renewal.   

From my computer-subscriptions details:
" Your subscription will automatically renew on 15/03/2018. If you do not want it to automatically renew, update the setting below.

Automatic Renewals: "  <  there is nothing here to click on which is the issue.

Hi,

I just checked the license record associated with the email you have registered here on Avast Forums and the automatic renewal was on. I already cancelled it so you don't have to worry about it anymore.

Sorry for the inconveniences with our subscription management system, we are working on improvements to make it clearer and easier.

Bets regards.

Offline Karen M

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Re: Cancel Cleanup Premium auto renewal
« Reply #17 on: March 05, 2018, 11:00:22 PM »
Wonderful service!!!  I really wasn't expecting such prompt assistance.  Thank you so much. :)

Offline Noisette47

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Re: Cancel Cleanup Premium auto renewal
« Reply #18 on: April 20, 2018, 10:56:44 PM »
Hello, I've been reading this with great interest as I'm one of the many who has been caught in the Avast web. I signed up for the 'free' trial of Avast CleanUp Premium, received the e-mail confirming my details, password etc, but when I tried to cancel the subscription, was sent round in circles with 'password not recognised' and 'no e-mail address registered' messages.
Pure unadulterated sharp practice!
I am using the password confirmed in Avast's confirmation e-mail, which also confirms the e-mail address!! I'll give Avast 7 days to get this sorted and my subscription cancelled, then I'll plaster this experience all over every social media possible.
Not a Company I'll be having anything to do with ever again..... 

Offline bob3160

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Re: Cancel Cleanup Premium auto renewal
« Reply #19 on: April 20, 2018, 11:07:55 PM »
Hello, I've been reading this with great interest as I'm one of the many who has been caught in the Avast web. I signed up for the 'free' trial of Avast CleanUp Premium, received the e-mail confirming my details, password etc, but when I tried to cancel the subscription, was sent round in circles with 'password not recognised' and 'no e-mail address registered' messages.
Pure unadulterated sharp practice!
I am using the password confirmed in Avast's confirmation e-mail, which also confirms the e-mail address!! I'll give Avast 7 days to get this sorted and my subscription cancelled, then I'll plaster this experience all over every social media possible.
Not a Company I'll be having anything to do with ever again.....
You should find you help information here:
https://support.avast.com/en-ww/article/24/#artTitle
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 18.7.2354, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline theminibaberuth

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Re: Cancel Cleanup Premium auto renewal
« Reply #20 on: April 21, 2018, 09:52:21 PM »
Im having the same problem, i never got the email with the order id, all i want is to cancel the renewal. I have the activation code, email, card used, everything. just please someone help for the love of god

Offline Atul Ranjan

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Re: Cancel Cleanup Premium auto renewal
« Reply #21 on: April 23, 2018, 10:57:55 PM »
I have registered 60 days avast cleanup trail version, I entered my credit card information together with my email address.But not received any confirmation mail with order ID then I have tried to find order ID with my email address and last 4 digit of my credit card but it still says no order.
Also tried to link my desktop with Avast account but where also its showing no licence registered.
I would request you to please deactivate Avast auto renewal  premium.

Thanks and regards,
Atul Ranjan
atulranjan83@yahoo.com

Offline bob3160

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Re: Cancel Cleanup Premium auto renewal
« Reply #22 on: April 23, 2018, 11:30:59 PM »
I have registered 60 days avast cleanup trail version, I entered my credit card information together with my email address.But not received any confirmation mail with order ID then I have tried to find order ID with my email address and last 4 digit of my credit card but it still says no order.
Also tried to link my desktop with Avast account but where also its showing no licence registered.
I would request you to please deactivate Avast auto renewal  premium.

Thanks and regards,
Atul Ranjan
atu.xxxx.xxx
Please don't post you email address unless you like spam.
Contact Avast customer support: https://support.avast.com/support/tickets/new?form=1

Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 18.7.2354, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #23 on: April 27, 2018, 05:10:13 PM »
Hello, I've been reading this with great interest as I'm one of the many who has been caught in the Avast web. I signed up for the 'free' trial of Avast CleanUp Premium, received the e-mail confirming my details, password etc, but when I tried to cancel the subscription, was sent round in circles with 'password not recognised' and 'no e-mail address registered' messages.
Pure unadulterated sharp practice!
I am using the password confirmed in Avast's confirmation e-mail, which also confirms the e-mail address!! I'll give Avast 7 days to get this sorted and my subscription cancelled, then I'll plaster this experience all over every social media possible.
Not a Company I'll be having anything to do with ever again.....

Hello,

We apologize for your troubles. The process for unsubscribing is really terrible and we are already working on improvements to make it easier and clearer.

I just cancelled your subscription so you don't need to worry about charging your credit card.
The license is still valid until June 3rd.

Have a nice day.
Avast team.

Offline dajhuk

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Re: Cancel Cleanup Premium auto renewal
« Reply #24 on: April 29, 2018, 11:40:35 PM »
I too am having terrible experiences with trying to cancel Avast Cleanup Premium trial. Nowhere in the interface or anywhere is a suitable button or option.
This is the only glitch I have encountered with Avast over time. But I still hope that there can be resolution of this issue which is going to confound a lot of people until it is fixed.

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #25 on: May 02, 2018, 11:07:19 AM »
I too am having terrible experiences with trying to cancel Avast Cleanup Premium trial. Nowhere in the interface or anywhere is a suitable button or option.
This is the only glitch I have encountered with Avast over time. But I still hope that there can be resolution of this issue which is going to confound a lot of people until it is fixed.

Hi,

I can see that the subscription associated with the email you have registered here on Avast Forum has already been cancelled.
The trial period is still valid until May 19th so you can enjoy our product until then.

Thank you and have a nice day.

Offline di_fxy

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Re: Cancel Cleanup Premium auto renewal
« Reply #26 on: May 04, 2018, 11:04:23 AM »
Please help.  I have spent hours trying to cancel my auto renewal for your Cleanup Premium for which I had a 60 day free trial.  My circumstances at the moment mean that I can't afford to renew at this time although I do hope to in the near future as i have found it very efficient.

I am struggling to cancel and my renewal date with an automatic link is tomorrow, 05/05/18 and would appreciate your help.  I do not have any membership number or anything.

Thanking you kindly for your assistance in this matter.

Regards

Diane

Offline Milos

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Re: Cancel Cleanup Premium auto renewal
« Reply #27 on: May 04, 2018, 11:18:41 AM »

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #28 on: May 04, 2018, 03:03:32 PM »
Please help.  I have spent hours trying to cancel my auto renewal for your Cleanup Premium for which I had a 60 day free trial.  My circumstances at the moment mean that I can't afford to renew at this time although I do hope to in the near future as i have found it very efficient.

I am struggling to cancel and my renewal date with an automatic link is tomorrow, 05/05/18 and would appreciate your help.  I do not have any membership number or anything.

Thanking you kindly for your assistance in this matter.

Regards

Diane

Hello,

I just checked the status of your subscription in our systems and I can see that it has been already cancelled so your credit card shall not be charged.

Regards.

Offline vlada_anjinho

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Re: Cancel Cleanup Premium auto renewal
« Reply #29 on: May 08, 2018, 09:36:09 PM »
Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.

I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.