Author Topic: Cancel Cleanup Premium auto renewal  (Read 19694 times)

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Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #45 on: November 26, 2018, 09:41:57 AM »
I have logged in to my Avast account, and tried to Cancel the Automatic Renewal of license. But when I click the button it gives an Error message saying Unable to Cancel. This is ridiculous Considering I have been reading other Posts about this dated back in January 18, Its now 23rd Nov. And still not Cancelling on Request!!

Hi,

we are sorry for that but according to what I see in our systems your Automatic Renewal was cancelled despite the fact that it returned an error during the cancellation process.

Your trial period is still valid until December 2nd so you can still enjoy our product until then.

Thank you and have a nice day.

Offline annemclellan53

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Re: Cancel Cleanup Premium auto renewal
« Reply #46 on: November 26, 2018, 10:04:01 PM »
Much Obliged  :)

Offline alpharitto

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Re: Cancel Cleanup Premium auto renewal
« Reply #47 on: December 07, 2018, 03:50:21 PM »
Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg) Chaturbate Xnxx Tubegalore

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards
I don't have. I can  give you other information about the order such as my Name, postal code, and time attention which I placed the order. I can give you the email address I used for the order, although I suspect I may have mistyped it when placing the order. It would explain why I didn't get a confirmation email.
« Last Edit: December 07, 2018, 09:19:18 PM by alpharitto »

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #48 on: December 10, 2018, 01:47:33 PM »
Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg) Chaturbate Xnxx Tubegalore

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards
I don't have. I can  give you other information about the order such as my Name, postal code, and time attention which I placed the order. I can give you the email address I used for the order, although I suspect I may have mistyped it when placing the order. It would explain why I didn't get a confirmation email.

Hi,

sometimes people enter wrong email address or mistype it when purchasing the trial I think it is also your case.
However usually what helps us is know your license number (the one which is visible in the product if you navigate to Menu -> My Licenses and expand the product name below). If you could send it to me I will track down your record and cancel the subscription for you.

Thank you for your cooperation.

Offline spritefrog0

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Re: Cancel Cleanup Premium auto renewal
« Reply #49 on: December 26, 2018, 06:20:30 AM »
Hello! Firstly I would like to say that I am really impressed with the help displayed in this thread by Stellarman so far. Great job.
Here's my issue:

Roughly a month ago I utilised the free trial for 'Avast Cleanup' on my computer, but I now wish to cancel it. The difficulty it is that I do not know which e-mail I used (if any...) to sign up for the trial, and there is no option on the Avast Cleanup Premium application to cancel the subscription - it seems to be locked to my computer. I tried making an Avast account and linking it to my computer but even in my account, where my computer is registered as being online, etc, there is no indication that I have a subscription.

I'm just looking for a way to resolve this issue and to have my subscription removed. My apologies that I do not know which e-mail I used to sign up for the subscription - I've scoured through them but found nothing. I have the license number that is displayed on the clean up menu.

Thank you in advance. You're my only hope.

Offline Jan498

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Re: Cancel Cleanup Premium auto renewal
« Reply #50 on: December 30, 2018, 01:37:21 AM »
This licence cancelling is a sick joke... I'm trying to do it trough web portal (I'm logging with my email), in "licences" section I press "cancel auto-renewal" and what i get? "we're sorry we couldn't cancel your auto-renewal subscription" (i made a screenshot). I can't do it other way because I don't have order id - option "Forgot your order ID?" is not working either, I'm using correct email (same as for logging to this forum and web portal), I'm sure that last 4 digits of my credit card are also correct (I don't have other credit cards, so there is no way i used another one... if this card will be charged i promise i'll sue Avast). So i can't contact "customer support" without this stupid order id.
I don't think this is an accident, you want to make this cancelling impossible. Do you want to be sued?
I want to cancel my subscription for this useless product and i want it now.

« Last Edit: December 30, 2018, 01:42:50 AM by Jan498 »

Offline bob3160

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Re: Cancel Cleanup Premium auto renewal
« Reply #51 on: December 30, 2018, 03:50:10 PM »
See if this helps you solve your problem:
Refund request: https://support.avast.com/en-us/contact/sales_refund/
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 18.7.2354, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Jan498

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Re: Cancel Cleanup Premium auto renewal
« Reply #52 on: December 30, 2018, 09:45:09 PM »
See if this helps you solve your problem:
Refund request: https://support.avast.com/en-us/contact/sales_refund/
No, it won't help because I don't have "order id" to contact support and I can't get it back - as I said "Forget you odred id?" option is not working :)
But after my furious post above i get 8 email with information that my auto-renawal was canceled.
We will see how it will work, because on Avast web portal there is still an information that this auto-renawal-nonsens is on.

Congratulation with your captcha system, it's completely insane - you want to make everything harder to contact you with complains?

Offline bob3160

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Re: Cancel Cleanup Premium auto renewal
« Reply #53 on: December 30, 2018, 09:56:38 PM »
See if this helps you solve your problem:
Refund request: https://support.avast.com/en-us/contact/sales_refund/
No, it won't help because I don't have "order id" to contact support and I can't get it back - as I said "Forget you odred id?" option is not working :)
But after my furious post above i get 8 email with information that my auto-renawal was canceled.
We will see how it will work, because on Avast web portal there is still an information that this auto-renawal-nonsens is on.

Congratulation with your captcha system, it's completely insane - you want to make everything harder to contact you with complains?
Captcha is there for Spam control for the first 3 posts. Follow this:
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.


Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 18.7.2354, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline jian5

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Re: Cancel Cleanup Premium auto renewal
« Reply #54 on: January 02, 2019, 09:17:12 AM »
My avast cleanup premium code is this : 4DA27D-DX3VLJ-5UL7HN   Can someone help me to cancel the subscription? I can't do it because I can't login with my facebook, for some reason..

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #55 on: January 02, 2019, 04:20:39 PM »
Hello! Firstly I would like to say that I am really impressed with the help displayed in this thread by Stellarman so far. Great job.
Here's my issue:

Roughly a month ago I utilised the free trial for 'Avast Cleanup' on my computer, but I now wish to cancel it. The difficulty it is that I do not know which e-mail I used (if any...) to sign up for the trial, and there is no option on the Avast Cleanup Premium application to cancel the subscription - it seems to be locked to my computer. I tried making an Avast account and linking it to my computer but even in my account, where my computer is registered as being online, etc, there is no indication that I have a subscription.

I'm just looking for a way to resolve this issue and to have my subscription removed. My apologies that I do not know which e-mail I used to sign up for the subscription - I've scoured through them but found nothing. I have the license number that is displayed on the clean up menu.

Thank you in advance. You're my only hope.

Hi,

unfortunately I was not able to find the email you have registered here on Avast Forum in our license database.
Please send me the license number from your Avast Cleanup product (you can access it in Menu -> My Licenses) so I can track down your record and cancel the subscription.

Thank you.

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #56 on: January 02, 2019, 04:21:19 PM »
My avast cleanup premium code is this : 4DA27D-DX3VLJ-5UL7HN   Can someone help me to cancel the subscription? I can't do it because I can't login with my facebook, for some reason..

Hi,

your subscription has already been cancelled earlier today.

The trial period is still valid until March 2nd so you can still enjoy our product until then.

Thank you and have a nice day.