Author Topic: Unable to cancel Avast Cleanup Premium free trial on the last day  (Read 33016 times)

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Offline bob3160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #150 on: September 12, 2019, 03:28:09 PM »
Hello

I tried to cancel my Avast Clean up free trial but on my profile it says that I don't have a licence. But I do.
Can you please help me cancel it so it don't renew by itself ?

Thanks
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Offline Burak32

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #151 on: September 16, 2019, 05:13:32 AM »
Hello, please cancel my auto renewal for the free trial. Order ID:
GBVX84-BU5CQ2-5UL8YA
And let me know when it`s done!

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #152 on: September 16, 2019, 12:40:53 PM »
Hello

I tried to cancel my Avast Clean up free trial but on my profile it says that I don't have a licence. But I do.
Can you please help me cancel it so it don't renew by itself ?

Thanks

Hi,

unfortunately I am not able to track down your record based on your email you have registered here on the forum.

Ideally I would need your activation code to be able to pair it with your record, so please send it to me via PM and I will cancel it.

Thank you!

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #153 on: September 16, 2019, 12:43:50 PM »
Hello, please cancel my auto renewal for the free trial. Order ID:
GBVX84-BU5CQ2-5UL8YA
And let me know when it`s done!

Hi,

I just cancelled your subscription on Avast Cleanup Premium product.

I see that you also have trial activated on Avast Premium Security so in case you would like to cancel it as well, let me know. Currently it is still valid.

Both products expired on November 15.

Thank you and have a nice day.

Offline Burak32

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #154 on: September 16, 2019, 07:07:31 PM »
hello again me pls cancel all subscription
GBVX84-BU5CQ2-5UL8YA

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #155 on: September 17, 2019, 10:02:40 AM »
hello again me pls cancel all subscription
GBVX84-BU5CQ2-5UL8YA

Based on your request I also cancelled your subscription for Avast Premium Security.

As I wrote yesterday it expires on November 15 so you can still enjoy it until then.

Thank you and have a nice day.

Offline Péter1085

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #156 on: September 19, 2019, 11:11:09 AM »
Can please someone help Me? I want to cancel my free avast cleanup premium trial.... BUT I CAN'T!! Here is my licence code: VF88NS-F79CL-5HC8F6

please help!!

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #157 on: September 19, 2019, 12:28:28 PM »
Can please someone help Me? I want to cancel my free avast cleanup premium trial.... BUT I CAN'T!! Here is my licence code: VF88NS-F79CL-5HC8F6

please help!!

Hi,

I would gladly help you however I cannot find neither your email address nor the license you provided in our systems.
I think you probably missed one character in the middle part of the license because there are only 5 characters while there shall be 6 of them to be a valid license.

Please check it and send me a correct one so I can track down your record and cancel the subscription for you.

Thank you.