Author Topic: URGENT - Charged for DRi*Avast Software and Need to Cancel  (Read 184852 times)

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Offline Ian23

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #105 on: June 24, 2022, 03:16:36 PM »
I have tried sending this on chat but finish up going round in circles. Could somebody please help.

"I am severely disabled and use DragonDictate to "chat". This is time-consuming and very slow so suggest you keep this brief. If you have many questions an email address would be useful so that I could reply at my own pace. However, as this seems to be a complete mess I think it would be easier just to agree the refund and get this over with as my very limited time is precious.

When checking my PayPal account today I discovered that I have made a payment  of £78.99 GBP to Digital River Ireland Ltd (paypalcs@digitalriver.com) for DRI*AVAST Software. I have no idea what this is, I did not order it, I do not wish it and I would like an immediate refund. I have no current subscriptions with you. I do not have a product number since I did not order it and have no documentation from avast concerning it . I had avast anti track at one time but cancelled it sometime ago.

Regards,
Ian

Offline jdhcervantes

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #106 on: June 26, 2022, 10:50:25 AM »
Hola,

Me ha pasado lo mismo hace unas semanas y no tengo constancia o recuerdo de estar suscrito o contratar ningún servicio o producto.

Ha sabido algo al final?

Offline Asyn

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #107 on: June 26, 2022, 11:00:30 AM »
Please post English here, else use the forum section for your language.
-> Non-English Zone: https://forum.avast.com/index.php#c7
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Offline r@vast

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #108 on: June 27, 2022, 08:44:10 AM »
I have tried sending this on chat but finish up going round in circles. Could somebody please help.

"I am severely disabled and use DragonDictate to "chat". This is time-consuming and very slow so suggest you keep this brief. If you have many questions an email address would be useful so that I could reply at my own pace. However, as this seems to be a complete mess I think it would be easier just to agree the refund and get this over with as my very limited time is precious.

When checking my PayPal account today I discovered that I have made a payment  of £78.99 GBP to Digital River Ireland Ltd (paypalcs@digitalriver.com) for DRI*AVAST Software. I have no idea what this is, I did not order it, I do not wish it and I would like an immediate refund. I have no current subscriptions with you. I do not have a product number since I did not order it and have no documentation from avast concerning it . I had avast anti track at one time but cancelled it sometime ago.

Regards,
Ian

Hi,

You do not seem to have any subscription under the email address drum****@gmail.com
The closest match is Jane Drum****; email: drum****@googlemail.com - If you know this person perhaps you can check with them.

Offline cjbray

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #109 on: August 01, 2022, 05:59:53 AM »
I've been charged $54.45 on July 29th for something from DRI Avast when I did not order this item and do not even know what it is.  How do I get a refund.

Offline Christian76

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #110 on: August 03, 2022, 04:10:48 AM »
I am in the same situation but they charge me 3.908,75 thb = 108 USD , and i don't have an account and i never subscribe , but is impossible to get in touch with some one I'm spinning around from more than 2 hours , if some one of you guys have a suggest please support me , thanks

Offline r@vast

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #111 on: August 03, 2022, 02:24:02 PM »
I've been charged $54.45 on July 29th for something from DRI Avast when I did not order this item and do not even know what it is.  How do I get a refund.

Hi,

You can reach Avast Support via https://support.avast.com/en-ca/contact/sales_refund_general

Offline r@vast

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #112 on: August 03, 2022, 02:37:47 PM »
I am in the same situation but they charge me 3.908,75 thb = 108 USD , and i don't have an account and i never subscribe , but is impossible to get in touch with some one I'm spinning around from more than 2 hours , if some one of you guys have a suggest please support me , thanks

Hi,

You can reach Avast sales support via https://support.avast.com/en-us/contact/sales_refund_general
Order ID: 112477941700

Offline Avid

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #113 on: August 30, 2022, 05:44:58 AM »
Unauthorized charge to my account from DRI*AVAST Software avast.com/ordIE
Ref. No. 74987502240012939328722
I was charged $97.26 SGD for nothing.

Offline r@vast

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #114 on: August 30, 2022, 09:27:05 AM »
Unauthorized charge to my account from DRI*AVAST Software avast.com/ordIE
Ref. No. 74987502240012939328722
I was charged $97.26 SGD for nothing.

Hi,

You seemed to have had a typo in your email address (yaho.com.sg), and it seems that you have already managed to request a refund.
If you still need assistance, you can reach Avast sales support via https://support.avast.com/en-sg/contact/sales#pc


Offline jeannemalone63

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #115 on: October 24, 2022, 07:45:19 AM »
same thing just happened to me. I was charged 80.74 dollars on the same day I was charged 105.15 dollars for DRI# Avast which I dont have on a debit card that had not been used in over a year.  What can I do about this. The card has now been closed for good.
  have to watch everyone everywhere!!
Jeanne Malone
Springfield, Illinois

Offline r@vast

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #116 on: October 24, 2022, 08:10:24 AM »
same thing just happened to me. I was charged 80.74 dollars on the same day I was charged 105.15 dollars for DRI# Avast which I dont have on a debit card that had not been used in over a year.  What can I do about this. The card has now been closed for good.
  have to watch everyone everywhere!!
Jeanne Malone
Springfield, Illinois

Hi,

The charges were for two different products.
You can contact Avast support via https://support.avast.com/contact/sales
You may also find this article useful https://support.avast.com/en-ww/article/sale-billing-faq/#idt_0130

Offline Lisa24

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #117 on: December 04, 2022, 04:28:35 AM »
I was charged $69.95 On December 1st and just noticed on my online banking for Dri*Avast software avast.com/o MN.  I did not order this and avast doesn't even have my credit card info.  Help what do I do.  Can someone help me please.

Offline Luukjr

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #118 on: December 07, 2022, 10:44:43 AM »
The same thing happened to me today as I was charged 59.99 under the name DRI* avast software. I do not have an email regarding any purchases and I do not have any order number or anything related to an avast subscription. I need help please. It is really a frustrating thing!

https://support.avast.com/en-ww/contact/sales_other_general#pc
OS: Windows 10 Home
Soft: Avast Premium Security  / Avast Cleanup / Malwarebytes Premium

Offline radu.garbea

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #119 on: December 29, 2022, 02:27:16 PM »
My card was charged 42,99 EUR and 62,99 EUR for DRi*Avast even if i didn't order something.