Author Topic: Cancel Avast Cleanup free trial and auto subscription  (Read 48325 times)

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Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #45 on: February 14, 2020, 08:22:28 AM »
I wish to cancel my free trial and auto subscription for Avast Cleanup with  PBP8NK-4YA9AJ-4W49XJ. Thank you.

Hi,

It has been cancelled.

Offline Simon365

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #46 on: February 15, 2020, 02:30:58 PM »
Please cancel my Avast Cleanup subscription CG8QM3-ZT38GJ-4WC9C2.

Thanks

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #47 on: February 17, 2020, 10:02:02 AM »
Please cancel my Avast Cleanup subscription CG8QM3-ZT38GJ-4WC9C2.

Thanks

Hi,

I just cancelled your subscription.

The trial period is still valid until March 28 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline tripk2

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #48 on: February 18, 2020, 03:28:54 PM »
Hi, I'd like to cancel my AVAST Cleanup Trial, no way to do this on my end. Thanks
License: DXXLYF-2FWGLJ-4GU9CS

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #49 on: February 18, 2020, 03:46:01 PM »
Hi, I'd like to cancel my AVAST Cleanup Trial, no way to do this on my end. Thanks
License: DXXLYF-2FWGLJ-4GU9CS

Hi,

I just cancelled your subscription.

The trial period is still valid until March 2 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline 7digital Dreams

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #50 on: February 18, 2020, 09:58:01 PM »
Hi, I'd like to cancel my Avast Cleanup trial, but there's no button to resign or cancel before the end of the trial... Is that a joke? How can you offer a free trial, and then prevent the clients who tried it to cancel this trial if they don't wish to continue?

Looks really croocky to me...

My licence: LQFNGA-P2R9L2-4LU95W

Thanks a lot, I lost a lot of time with this story and I'm quite pissed.

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #51 on: February 20, 2020, 08:51:28 AM »
Hi, I'd like to cancel my Avast Cleanup trial, but there's no button to resign or cancel before the end of the trial... Is that a joke? How can you offer a free trial, and then prevent the clients who tried it to cancel this trial if they don't wish to continue?

Looks really croocky to me...

My licence: LQFNGA-P2R9L2-4LU95W

Thanks a lot, I lost a lot of time with this story and I'm quite pissed.

Hi,

I just cancelled your subscription.
The trial period is still valid until tomorrow so you can still enjoy our product until then.

I also noticed that you have Avast Premium Security Trial still valid until March 13, so if you would like to cancel the subscription for it as well, please let me know.

Thank you and have a nice day.

Offline 7digital Dreams

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #52 on: February 20, 2020, 03:50:29 PM »
Hello, I'm sorry but I received this morning an email telling me that I'll be charged 39,99€ for the conversion of my trial into automatic subscription!

How can this be? At the same time as your email telling me this morning "The trial period is still valid until tomorrow so you can still enjoy our product until then"???

I even received a bill for this on my account, with an order number, whereas I've never ordered anything, and I'm trying for 3 days to stop everything.

Order number: #73561124700
Order date: 21/12/2019

I'll block any withdraw at my bank, but please can you make what is necessary to stop this masquarade??? And stop my Avast Premium Security trial as well... Or I'll have to get legal.

For your info, if you continue like this you'll soon have no customers anymore. On Trustpilot you fell down the 2 stars, and in the French version 95% of the last 30 comments are 1 star!!!

Thanks a lot in advance.

Offline KubaV

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #53 on: February 21, 2020, 10:21:33 AM »
Hello, I'm sorry but I received this morning an email telling me that I'll be charged 39,99€ for the conversion of my trial into automatic subscription!

How can this be? At the same time as your email telling me this morning "The trial period is still valid until tomorrow so you can still enjoy our product until then"???

I even received a bill for this on my account, with an order number, whereas I've never ordered anything, and I'm trying for 3 days to stop everything.

Order number: #73561124700
Order date: 21/12/2019

I'll block any withdraw at my bank, but please can you make what is necessary to stop this masquarade??? And stop my Avast Premium Security trial as well... Or I'll have to get legal.

For your info, if you continue like this you'll soon have no customers anymore. On Trustpilot you fell down the 2 stars, and in the French version 95% of the last 30 comments are 1 star!!!

Thanks a lot in advance.

Hello,

We've canceled your subscription for Avast Premium Security as per your request. I can also confirm that the renewal of Avast Cleanup Premium was canceled and will be refunded.

The date of expiration and the date of charge for the renewal are not the same as the charge usually happens several days prior to license expiration. To avoid being charged you can cancel the subscription as this will only stop the upcoming charge from happening while the license will be valid until the expiration date.
The date of the next charge is available in the subscription menu in the product itself as well as Avast order portal and Avast account.

To cancel your subscription you can use the Avast customer portal:  https://www.avast.com/find-order
If you register with the same email address as you have used for activating the trial you can also use your Avast account from the website https://subscriptions.avast.com/ to cancel your subscription.
Last option is to contact Avast support where they can cancel your subscription as well: https://support.avast.com/en-ww/contact/enter
The whole procedure of how to cancel the subscription is available in our FAQs: https://support.avast.com/en-ww/article/126/

Thank you

Offline bob3160

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #54 on: February 21, 2020, 11:32:28 AM »
@KubaV,
"the charge usually happens several days prior to license expiration."
Is that really a good practice? It would also result in an unexpected charge if you're waiting
till the last moment to cancel the use of the product.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline KubaV

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #55 on: February 24, 2020, 01:34:11 PM »
I have double-checked this and I made a mistake here. In this case, the expiration date of the trial was 19th February and not 21st February. The expiration date of the trial was written in the email sent by Digital River after the first activation of the 60 days trial license.

I've also checked how the trials are charged and the renewal is charged on the day of expiration so the info I have provided in the previous message wasn't correct and I am sorry about this.
Subscription of Avast Premium Security was canceled and charge for Avast Cleanup Premium will still be refunded as stated in previous message.

Offline bob3160

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #56 on: February 24, 2020, 01:54:50 PM »
I have double-checked this and I made a mistake here. In this case, the expiration date of the trial was 19th February and not 21st February. The expiration date of the trial was written in the email sent by Digital River after the first activation of the 60 days trial license.

I've also checked how the trials are charged and the renewal is charged on the day of expiration so the info I have provided in the previous message wasn't correct and I am sorry about this.
Subscription of Avast Premium Security was canceled and charge for Avast Cleanup Premium will still be refunded as stated in previous message.
Thank you for the clarification.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline ktessele

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #57 on: February 25, 2020, 12:05:24 AM »
Boa noite, fiz a compra do avast cleanup, por engano, pensei estar adquirindo a versão paga do Avast Antivirus, uma vez que hoje tenho sua versão gratuita, fiz tres solicitações de reembolso e o cancelamento no painel de pedidos, porém não recebi confirmação do cancelamento, gostaria de saber como devo proceder e onde posso verificar a efetivação do cancelamento.

ID do pedido: 45503960508
Nº da ultima solicitação de cancelamento: 10171553

Em anexo se encontra a imagem da tela de pedidos, onde o pedido está como expirado.
« Last Edit: February 25, 2020, 12:08:42 AM by ktessele »

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #58 on: February 25, 2020, 08:41:15 AM »
Boa noite, fiz a compra do avast cleanup, por engano, pensei estar adquirindo a versão paga do Avast Antivirus, uma vez que hoje tenho sua versão gratuita, fiz tres solicitações de reembolso e o cancelamento no painel de pedidos, porém não recebi confirmação do cancelamento, gostaria de saber como devo proceder e onde posso verificar a efetivação do cancelamento.

ID do pedido: 45503960508
Nº da ultima solicitação de cancelamento: 10171553

Em anexo se encontra a imagem da tela de pedidos, onde o pedido está como expirado.

```````````````````
Hello, Your refund request has already been processed directly by our business partner.

The total amount will be credited to the same card used at the time of purchase.
==================
Olá, O seu pedido de reembolso já foi processado diretamente pela nossa parceira comercial.

O valor total será creditado no mesmo cartão utilizado no ato da compra e de acordo com a data de fechamento e pagamento da sua fatura.

=============


Offline Laura240

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #59 on: February 28, 2020, 09:20:18 AM »
Good morning! I hope you can help me. I'd like to cancel my trial of Avast Cleanup, but I only have the License #: FVASRK-GSBZJJ-4PL9H6

Thank you very much!